I had a disastrous experience with this place and feel that I was scammed. They require cash only…read morepayment when ordering which should have tipped me off, but I was just happy to get such a good deal (also should have tipped me off--everything has a price). I ordered a balloon arrangement for a health fair I was running at a major hospital in NYC. The arrangement was to say "DIABETES" "FAIR" with the balloons for each word connected. I said this several times when telling the sales person what I wanted. I also made it clear, and it was written on my receipt, that the balloons needed to be delivery by 11am at the latest on Nov 12th. Well, Nov 12th comes along and it's 11:40am. I'm running around trying to get stuff together and didn't get a chance to call them until then. I ask where my delivery is. The woman says, "I don't see anything here. Are you sure it's today?" I say, "Yes, and the date and time that the order is to be delivered is on my receipt." Someone else then comes on the phone and asks incredulously, "That's today?!" Again I answer, "Yes!" Then she say, "just give us 20 minutes." Which I knew was impossible, because it would take 20 min just to get to me and it didn't sound like she had the order. I asked if the order was prepared and if it wasn't to just cancel it and give me a refund. But then they said, "Oh we can't do that, the order is already started." I told them that the event ends at 3pm so there's really no point since it will be halfway over by then. The woman refused saying she'd be to me in 20 minutes which was a complete lie since they obviously hadn't started the order prior to my call. Of course 20 minutes later, they're still not there. 12:50pm the delivery woman finally arrives (who I will say was very nice). She gets there and says the "T and the E flew away!!!" And then asks if I still need them? Like, hello, what am I supposed to do with DIABES FAIR?! They didn't connect the letters like they were supposed to either. Each was just an individual jumbo letter on a string with no weight attached (obviously since 2 letters blew away). She goes back to the store to get the other letters and I realize the "I" from FAIR is also missing, so I have DIABES FAR. I start tying what I have of the letters to the chairs since the letters are connected for me to make an arch with each word. Finally she returns with the E, T, and I around 1:20pm and I am able to setup but it looked terrible since the letters were freestanding. I could have bought jumbo letters from the 99 cent and up store for $2.50 and then a dollar and change at the hospital gift shop for helium and saved a lot of money since they didn't even bother to do an arrangement. Instead I ended up paying them $10 a letter. Other places are around $20 a letter which seemed expensive to me, but maybe it's worth it if you actually get what you're asking for. Lastly, usually I just use Yelp for restaurants, but I learned my lesson that I should use it for other businesses as well. If I had seen the 2 stars for this place, I would have never ordered from them.

I just got off the phone with a woman from this shop. Since the minute she picked up the phone, she…read morewas rude. I explained that I passed by the shop before their closing time (6.30pm) and they were closed and she said that she leaves between 6 and 6.10pm everyday since she has "things to do". I asked what day she stays until a little later and she said Friday. I told her I was the woman who called looking for sashes and she went on and on explaining that I need to tell her with time and that is not something she can do is 2 seconds. She said this without allowing me to explain when I needed the sashes. I politely told her to wait a second and slow down because it seems that she is not listening to me and she VERY RUDELY said "no, it's just that I have things to do". I told her ok and that I will just go somewhere else and she said "Ok goodbye, God bless you". I would never give this woman business and you shouldn't either

I had a very disappointing experience at this balloon party supply store. The customer service was…read morerude and dismissive, and as a customer of color, I felt particularly disregarded. When I asked basic questions about party supplies, I was offered no assistance or guidance whatsoever. On top of that, the pricing felt excessive for the level of service provided. Customer service should feel welcoming and respectful, and unfortunately, that was not the case here. Because of this experience, I will not be returning or recommending this store. If you're looking for good-quality products, fair pricing, and genuinely kind, polite, and professional service, I highly recommend Balloon Saloon instead. From the moment you walk in, you're treated with respect and care. It's absolutely worth spending your money at a place where customers are welcomed and valued.

I love this store for long time. Inc security guards :) he's so helpful right after I entered the…read morestore. Just took one star off Indian workers need to communicate with customers when they make balloon decorations. Ribbon colors and design. To be honest, when a security guard helped my balloon he asked me what color I like as well as he gave us advices!! I recommend this store esp, when you need a party planner! They have everything. Cards, maybe go somewhere else to prepare. I'd go to barns and noble in Union Sq. If you go late, E 2nd st and Ave B Diane Reade.

My Dream P.S. is amazing. They are always professional and helpful. Beautiful arrangements,…read moreexcellent service. Whether it's a party or fresh flowers. They are 10 out of 10.

From the owner: balloons, cake bases for rent or saleread more

Customer service commitment. Follow up in making sure delivery is complete. Order comes as desired.read more

Great selections! Best service! Reasonable prices! What more can you ask for? Support your local…read morestores and keep them alive.

Came here last minute to rent a table and chairs for my housewarming . They were able to…read moreaccommodate me last minute (the week of ) Service was great . The team delivered the table & chairs on time & called to ask could they pick it up the next day as it was scheduled to pick up at midnight the day of , which was no issue & appreciated it . Chairs were in decent condition & the table had wear & tear , however the table cloth covered it & the table held together the entire night so can't really complain . They charged one fee for pickup & delivery which was cool. Would use them again .

Do not shop here. Terrible customer service. I purchased $40 worth of balloons and they all popped…read moreor deflated upon arriving home. When I called the store to inquire about a refund, 2 employees hung up on me. The store claimed to have no responsibility for the balloons once they left the store. While I understand their position if it happened to one or two balloons, but when they all malfunction, it says something about their product. Additionally, the mark-up on their toys is wild. Stick to Amazon or Target.

We've been shopping here for 20+ years, buying gifts and supplies for kids and adults, for every…read moreholiday and occasion. At the moment the store is packed full of everything one needs for Halloween, which is amazing, but it's puzzling that while the owner goes to so much trouble to fill the store to the rafters with excellent product, the staff goes out of their way to be openly hostile to the customers. Unfortunately, shopping here is no longer a positive experience.

This store has specialty balloons, they do pins for parties & other occasions, they have decorative…read morechairs (for honorees) and, all types of decorations. The prices are reasonable for rental & supplies!

Went in to rent chairs and order balloons and get some decorations the lady was so rude and trying…read moreto rush me out due to her watching something on tv I prefer to pay more but have customer service provided clearly the people who with there have changed it was Always a pleasant experience

I didn't go inside because I didn't have the chance, also we didn't act early enough to pre-order…read moreand have a Sesame Street-themed piñata for our daughter's first birthday party. But they were responsive when I called, and they filled up with helium all of the balloons I had my dad and brother-in-law bring in to them out of our Sesame Street-themed party supplies. For that, I'd give them 5 stars and also consider this place for my piñata and table and chair needs in the future.

Enrique! You made our wedding complete by providing us with great clean quality chairs, covers and…read moredelivery service. We will recommend you to any of our friends here in NyC. Thank you Papi!

This is very conveniently located in the Bronx . The parking surrounding this store is tricky and…read morenot easily accessible as it's located on the ever busy third Ave. Therefore, if you double-park please know what you want and skidaddle. Their awning changed but their located directly on the corner of the given address. Once you go in they are literally packed to the rim with cake decorating things. It's almost overwhelming and unclear, but there's a cashier who will help and grab what you need. I came in for food gel and the attendant was nice and recommended that I get colors other than what I requested because it would help me to achieve the desired color and darker if necessary in the future. I appreciated that. I would like this store more if I were able to walk around and look for myself freely. However, it works. I definitely recommend knowing what you want coming in, regardless of how you parked. As always thank you for the service and may God bless this establishment!

I cannot stop raving about this place to all my family and friends! I got the most beautiful cake…read morefor my baby shower and it came out with all the exact details I asked for and more! The flavors were also delicious (bottom- vanilla with buttercream frosting and fresh strawberries/ top- red velvet, cream cheese frosting). All my guests loved it, so pleased with how it all turned out!

FIRST OFF THANK YOU, THANK YOU, THANK YOU!…read more We had Anna bring our vision to life for my baby's first birthday party last month. She drew it all out for us, we supplied all the materials and they got to work! It was just such a pleasure and relief to work with such good people that know exactly what you want! I would definitely recommend these people to anyone hands down .... They decorated two rooms for us at Blend Astoria and it came out to $650. So so worth it! We didn't have to worry about a thing. Again THANK YOU GUYS! You are a god send.

Got my daughters sweet 16 balloons here…read more In and out in a jiffy at an affordable price. The woman behind the counter was extremely sweet and friendly. Highly recommend for all your party supply needs!