We're amazed with One Senior Place. You're greeted when you walk in and assisted with anything…read morerelated to senior services. Their team is superb and has helped Vivant Senior Living connect with families in need of memory care services. We can't recommend them enough!

Excellent help with Medicare, financial service and finding home help. Reliable, enjoyable,…read morepersonal attention. Nice to have various services in one location

I had the good fortune to see Teresa Risner of LTC Advisors speak at a presentation concerning…read moreMedicare at the Senior One Center on Douglas Ave in Altamonte Springs where she has her office. She was an extremely articulate and humorous speaker who seemed to really know her stuff and I was to find out when it really mattered that my first impression was spot on. A few months after attending the presentation, I unfortunately let another consultant convince me to use him as he was claiming Ms. Risner was far too busy to give me her full attention and good service but it turned out to be him that would drop the ball in so many ways it was ridiculous!! Luckily when I needed advice regarding the previous choices I made, I remembered her comments and her encouragement to give her a call even if she was not my consultant and she'd be sure to give me her best thinking so I called her, made an appointment, met with her just this past week and I sure am glad I did! When we met at her office, she was completely 100% invested in what I needed which was advice regarding my Part D Medicare Drug plan which had changed drastically after I had renewed it during the past open enrollment. She was so engaged that not only did she help me with my Part D issues, she also noticed that I would save money on my Medigap premium if I was willing to consider changing plans as is allowed with the Medigap plans & so by going with her suggestion, she saved me $28.44 a month on my remaining nine monthly premiums because she noticed the alternative plan that was almost identical to the one I originally chose but had experienced a 7.7% decrease in the premium cost with the only change being that I would be responsible for the full or partial $185 deductible if any of it was not paid (which it turned out was paid in full in January due to a lot of medical charges that had already gone through.) She took her time, gave me her full attention, and expertly showed me the plan coverage, and even documentation of the price decrease. Also, she even confirmed that no additional underwriting would be necessary if I chose to stay with my current plan provider. She answered every question I had and didn't rush me nor did she make me feel badly about asking lots of questions as I was a bit confused about the change at first. Today when I called the plan provider they confirmed every single thing Ms. Risner had told me as well as confirmed the total cost savings of $256. That is quite a savings!! If you need someone to help you make good decisions regarding healthcare insurance and Medicare issues, look no further than Teresa Risner and her company LTC Advisors. I'll be referring all my friends and neighbors to her!!

Best Long Term Care Insurance Services, call Teresa and she is very friendly and will be happy to…read moretake care of your home care, very professional service on reasonable prices, I highly recommend them for any body in need of home care insurance.

Great presentation up front...but poor execution once the meter started running! The assigned…read morecaregiver for my 92-year-old Mom was personable, but spent the vast majority of her paid time on her phone....and with the TV remote in the other hand. Very little actual caregiving going on. In addition, when my Mom seemed a bit distressed at a temporary caregiver other than myself for a few days, the first accusation from this company was that my Mom was racist. Geez.....she's a 92-year-old woman who was simply confused by the change of routine. Get over yourselves....and keep your self-loathing politics elsewhere!

From the owner: We help people, especially seniors, who are struggling to live independently in their own homes…read more We make it easy for them to continue to stay at home by providing companionship and personal care services to make their lives easier

I was looking forward to working with Kassy as they were very proactive leading up to my elderly…read moremother's surgery. After the surgery, however; things went downhill. They were unorganized, did not follow up, and in the critical two weeks following surgery, they did not have any nursing visits, and one PT visit. The surgeon was shocked at the 2 week follow up appointment and advised me to fire them, which I did. Unreliable..I would find another company.

This company DOES NOT ANSWER THE PHONE. They set me up for automatic billing to my insurance for…read moreCPAP supplies several months ago. As of January i no longer have that insurance but they still sent my supplies. Trying to reach them by phone is futile. On hold for over 30 minutes TWICE. I'm also unable to access the patient portal to set up an account there. Waiting for them to realize they won't be getting paid for the supplies they sent before i hear from them. They don't seem to care.

I'm convinced that this company doesn't care at all about customer service. 72 days ago I contacted…read morethe company regarding an overpayment. Today when I called I was told that the overpayment was not processed and it would be another 4 to 6 weeks before I receive the check. I need to find another provider.

My MIL was referred to VOTG by her care manager at the hospital. BIG MISTAKE. BIG MISTAKE. The…read morecare was non existent. Call button not answered for up to an hour and 45 minutes. Director of nursing admitted to receiving but not answering emails. Left in bathroom, where there is NO call button, for over an hour. Told it is easier for them to use depends and soil herself then help her to the bathroom. If you care for your loved one, avoid this place of horrors. Yes, authorities have been contacted and an investigation is under way.

My father-in-law was in the Rehab/Skilled Nursing facility at Village On The Green from June 2022…read moreto August 2022. We were so excited that a room opened up at Village On The Green for him. It is a beautiful facility and at that time, only one-year old. The Physical Therapists and Occupational Therapists did an amazing job with my father-in-law. My father-in-law could not move in his bed, or sit up when he first arrived and he definitely could not walk. Upon leaving he could roll himself over, scoot himself to the edge of the bed and could get up on his walker and walk without any assistance. He was slow and it took him a little time, but I didn't think he would ever walk again. All of the PT's and the OT's said he was a very hard worker and did what they asked of him. They were awesome! They have some wonderful nurses and PT's, such as Marva, Manny, and Michael. Chris Atkinson, Director of Rehabilitation was superb! Nessy Altenor, the Community Outreach Coordinator was great! On the downside, the food was horrible. They definitely needed a new menu and new cooks. I had a very bad experience with their Director of Social Services, Yakini DeClouet. We had a nice conversation one day and before hanging up, she said, "Btw...I will be calling you next week to have a discharge meeting and go over everything your father-in-law will need for discharge, and he will probably be discharged 2 to 3 weeks after that." The next week came and went and no phone call. The following week my husband received a phone call about a hospital bed and a wheelchair being delivered to our house that day and my father-in-law was told he was being discharged the next week. I called Yakini and told her and her response was, "O.k." with the attitude of "Like yeah, so what." I said, "well, you told me you were going to call me last week and we were going to have a discharge meeting and that he would probably be discharged 2 to 3 weeks after that. You never called me last week and now things are suddenly happening, we haven't had our discharge meeting and we aren't ready." Instead of him being discharged in 2 to 3 weeks, we are being told next week." Yakini set the expectation of what we were to expect, but she did not follow through... In fact, quite the opposite. She then told me she was washing her hands of us and that Chris Atkinson, the Director of Rehabilitation, would be handling my father-in-laws discharge from that point forward. When I spoke with Chris, he said that is the social worker's job. I said, "well, she is saying you will be handling my father-in-laws discharge from this point forward, she is washing her hands of us." This is in fact the social worker's responsibility and she washed her hands of my father-in-law, because I called her to find out what was going on....beds and wheelchairs are trying to be delivered, we haven't even had his discharge meeting and we are now being told he is going home the next week. Very unprofessional and took zero responsibility. My father-in-law was not released the following week. He ended up being there for another 3 weeks and his bed and wheelchair were delivered the week prior to his return home. It ended up working out, but we never heard from the social worker again. Extremely poor job and disappointment on the part of Yakini DeClouet. There are several 5 star ratings on this site, but I can tell you, several of them are from the staff, Directors and Administrators that are employed at Village On The Green. Vernon Zeger is the Executive Director at the health center, and Melissa (Missy) Costa is the Administrator at the health center.