Don't trust their 'warranty'…read more Bought a car from here a few weeks ago and was told it came with a 3 months warranty. Asked for paperwork when it came to paying and the dealer just said to take it back if anything happened. The moment I drove the car out of the garage I noticed the brakes were squeaking (They didn't on the test drive). Gave it a few weeks to find any other issues then called them. Reported sqeaky brakes, wheel trim fell off 2 days after buying, heater control lights don't work and boot opening button doesn't work. I was told that "they're your issues" "nothing we can do about that". Overall, service was decent, although I did have to wait 2 hours when I wanted to go on a test drive somewhere above 30mph. The price was good. There don't seem to be any major problems with the car. But their warranty is non-existent!

Terrible service Dodgy car…read more Dodgy mot Very rude No help in resolving problem CCJ but won't pay up Left without car for a year Stay away from this place

WOULD DEFINATELY RECOMMEND…read more I was ringing around for a price for 2 new tyres for my 03 Renault Scenic. I contacted a number of Tyre places in Sunderland and was told to ring Thompson Road Motors by a member of my family. I spoke to the owner who was very nice and the price he quoted me was much less than everyone else. I went over and they changed both of the tyres and balanced the wheels straight away, they were really friendly and talking away to me, the customer service was really good and the price of the tyres was fantastic.

Started using this tyre centre 12 months ago after a bad experience elsewhere . Service is first…read moreclass , staff are fantastic , prices are best in north east . had two tyres replaced today , will be back in a couple of weeks for two more and my daughter needs new tyres in a couple of weeks as well and they will get her business also. pity other businesses could not follow this companies attitude , the world would be a much better place . well done lads keep up the great work !

Zero stars........ Bought a used car from the Southwick,…read moreSunderland branch and have had no end of trouble since. Was told the car had been serviced and would be cleaned before pick up. When we collected the car, it had obviously only been given a cursory jet wash but the light was fading so didn't really check. Our son is a mechanic and checked over the car the following day. He found two things that would fail an MOT, the engine coolant was empty and there was nothing in the screen wash, so it had obviously not been serviced. The car hadn't been properly cleaned and there was even blood splatters on the inside ceiling of the car. We took the car back to the dealer where we were told, 'no problem we'll book it in to have the work done'. We did that but they couldn't do it for a couple of weeks. When we turned up to have the work done, the dealership had changed hands and was no longer Richard Hardie but Arnold Clarke and was told they had nothing to do with us anymore as a customer and would need to contact either the Ashington or Wallsend branch of Richard Hardie, both either over a 50 or 25 mile round trip. Not one phone call to tell us there was a change over happening and all this within 2 weeks of purchasing. Contacting either of these branches was nigh on impossible due to the phone lines being down and then constantly ringing out. When we did get through they said it would be 4 weeks which we had to agree to. They took the details of what needed doing as agreed per the Southwick branch and said it would be an all day job so offered us a courtesy car. We did this only to get a phone call at midday on the day it was booked in for, to say it was ready to be collected because they didn't have the parts (even after booking the car in for these specific jobs) and would be another 4 weeks before they could book us in again, due to the demand for a courtesy car. Considering it was a 25 mile round trip this was needed. When eventually we did get around to having the work done, they damaged the wheel bolt and said it would be the next day for the car being ready. However, my husband was in hospital the next day so needed the car that night. They agreed the car was safe to drive and when we asked if the (small) part could be sent to the house for us to fix ourselves, they agreed. One week later, no part, no phone call. Telephoned them again and got no answer numerous times from the service dept. Next day the same but eventually answered to be told they had no way of posting the part out and it would need collecting!! Really, no postal system? The car yet again didn't get the deep clean it needed for which we have had to arrange at a cost of £60. We are astounded by the sheer audacity of a dealer selling a car and giving the customer service after care that Richard Hardie has. Every member of staff have been unhelpful, with an attitude to match their poor service and we will NEVER buy from or recommend this dealer again. BUYER BEWARE.

I bought a used Abarth from Richard Hardie and it was agreed that new brake discs would be fitted…read moreas part of the deal due to adverse wear. When I collected the car there was vicious brake judder which I put down to bedding in. It got worse and my local garage showed me that Richard Hardie had heavily and badly skimmed the discs to cosmetically hide the wear and had warped the discs in the process. I called to complain and Ryan Lucas sniggered and refused to pay for the repair. I had had the car for less than a week. I had the repair done locally for £180 and Mr Luke offered a £100 good will gesture to cover their underhand and probably criminal behaviour. I'm not a bad person. I'm nearly 50 years old and had saved a long time to buy a nice car. Richard Hardie has treated me in the most appalling way. Ryan Luke refuses to escalate my concerns and refuses to reimburse me the cost of repairs. DO NOT BUY FROM THIS DEALER. THEY WILL CHEAT YOU TOO!

Oxman 5 star car sales…read more Terrible service Dodgy car Dodgy mot Very rude No help in resolving problem CCJ but won't pay up Left without car for a year Stay away from this place

If your a quick learner then this is the place for you, however if you are slow at picking things…read moreup better stay away. I went to Roadwise for a few months and passed my CBT with them. Unfortunatly I was not taught the most basic of motorbiking properly namely clutch control, and hence struggled severely. The tutor I had often wondered why that was that I could not pick the basics quickly, and I felt even when I was mastering basic techniques I was not praised for doing right. I will further add that I had bought myself proper biking gear, including boots, after I had firstly used baseball boots when riding, and found I could change gears to some degree, however after wearing my new boots I couldn't seem to find the gears properly, it took an experienced motorbiker and my new tutor at a new school only seconds to realise that the toe on my boots were too high, Roadwise I felt should have noticed this, and given me advice on it. They did not. They were ok guys to talk to but as tutors I found them severely lacking.