1 Star | One of the Most Bizarre Customer Service Experiences I've Ever Had**…read more
My girlfriend and I came to Wisconsin Dells looking forward to having some fun together. So much to do here, and Pirate's Cove Adventure Golf was one of the places we were excited to visit. Unfortunately, what happened was so bizarre that we ended up walking away laughing in disbelief.
We arrived around 4:30 p.m. Tuesday October 20th 2026 and asked the young lady at the counter whether they served food or knew anywhere nearby where we could grab a bite. She had absolutely no suggestions and didn't seem particularly interested in helping. No big deal. We told her we'd walk down the road, grab something to eat, and come right back for a round of miniature golf. She said okay.
We returned just a few minutes after 5:00 p.m., only to discover they had closed at 5:00.
Wait. WHAT?
We had literally just told this employee, 30 minutes before closing, that we were leaving to eat and coming right back to play. Wouldn't that have been the PERFECT time to mention they were closing in half an hour? One simple sentence could have saved us the trouble and allowed us to adjust our plans accordingly.
But here's where things went from disappointing to downright bizarre.
The same employee was still there, sitting with her back toward us while another employee explained they were closed. Initially, I was polite and simply disappointed. Then I pointed out that it would have been helpful if someone had mentioned the closing time when we were there earlier.
Nothing. Not a word. Not even a glance. WEIRD.
I repeated myself, increasingly amazed that she was apparently going to sit there pretending I didn't exist. At this point, I was almost more curious about whether she would acknowledge me at all than I was upset about missing miniature golf. Eventually, I asked her what was wrong with her and pointed out how terrible this customer service experience had been.
She FINALLY turned around, giggled like a schoolgirl, and said, "Who, me?"
Seriously? You can't make this stuff up.
At that point my girlfriend and I couldn't help but laugh. It was like something out of a bad comedy sketch. The complete lack of awareness, professionalism, and basic courtesy was almost comical. Almost.
We didn't expect special treatment. We didn't expect anyone to stay open late. We simply expected basic communication and a little common courtesy. Instead, we wasted our time, missed an activity we'd been looking forward to, and experienced some of the strangest customer service I've ever encountered.
And the most ridiculous part? This entire experience could have been avoided with SEVEN simple words: "Just so you know, we close at five."
Now I'd like to ask the owners and management of Pirate's Cove Adventure Golf a very direct question:
Is THIS how you train your employees to treat customers? Is ignoring guests, withholding basic information that could save them a wasted trip, and giggling when someone raises a legitimate concern your idea of acceptable customer service? Or is this the kind of behavior that should concern you just as much as it concerns the customers experiencing it?
Because here's the thing.. You can have the nicest miniature golf course in Wisconsin Dells, but if the people representing your business can't demonstrate even the most basic courtesy and professionalism, what good is it?
I'd genuinely like to hear from the owners. Is this the standard of customer service you're proud to put your name on?