Under any circumstances, do not bring your loved one here. My mother was recently transferred here…read moreafter a hospital stay. She was there for rehabilitation due to a fall that caused several fractures. Within three hours her blood sugar had spiked to over 400 (I was monitoring it on my own device). I had to make 3 phone calls before someone addressed it. Also she fell while trying to get up to go to the bathroom because nobody answered the call button to take her there. When they called me to tell me she had fallen their story was she was looking for the remote. She was transported back to the hospital where she spent another 5 days!!! Upon arrival to Westover Hills Rehabilitation her bed was not made. She was not given any instructions as to where the bathroom was or where the call button was, we had to provide her with that information. There were mats on the floor that I was told was for her Neighbor that were all around her bed. Do yourself a favor. Find a better facility. If you care about your person at all. Victor was very quick to answer my calls when we were a prospect. Once my parent was admitted and there was an issue I cannot get a returned call from him. It appears he is always away from his desk or out of the office. I did get a call from a director of nursing (3 days later) who was not able to answer or address any of my concerns because she said she was just on her cell phone and did not have access to her computer. Why would a director of nursing make a phone call regarding patient concerns without having access to the patient's file? Please keep in mind that they did not initiate this call, I made several phone calls to them. I'm still waiting for them to call to see how my mother is doing. I won't hold my breath.

Nurse Giddy is the BEST. If it wasn't for her quick thinking and initiative in placing my dad's…read moreneeds first, he would not be here. We are beyond grateful for you Ms. Giddy.

Back in mid-July of 2021, I placed my husband in a memory care facility. After just 5 days I came…read moreto the realization it was not the right place for him at this time. I went to Memory Care of Westover Hills and asked for a tour of the facility. It was night and day difference in the ambience and staff from where I had placed my husband! They did have a private room available and were extremely accommodating considering the short notice, and I was able to move my husband there the following day! I am so comfortable and pleased with my decision. My husband had now been there about 10 weeks and I feel moving him to Memory Care of Westover Hills is the best place for him at this time of his dementia journey. His room is always clean, he is always dressed well, he's happy, has adjusted extremely well, made friends, and he never asks to go home, get out of there, etc. Their menu has a lot of variety and the food is delicious! There have been a couple times when I've found he is missing a pair of shoes, belt, etc. and the staff is amazingly fast at locating the missing items. The staff from the Executive Director, Director of Nursing, Marketing, Receptionist, Caregivers, Med Techs, Kitchen Staff, Maintenance, Housekeeping, etc. are all well trained, patient, kind, and always encouraging the residents to participate in numerous daily activities.

From the owner: Memory Care of Westover Hills is 100% dedicated to the individualized, focused care of our…read moreAlzheimer's and dementia residents, and their families. We offer specialized senior living for those suffering from Alzheimer's and dementia. Our all new state of the art facility is open and accepting new residents. Tours are available daily. We provide care environments for those suffering from the numerous forms of memory loss by offering a uniquely designed Care Program for each individual. Our doctors and specialists understand the importance of a personalized approach by providing customized programs that are designed to show the same compassion towards families as we do towards our residents, always with respect. You'll find our facilities offer a warm, comfortable and homelike environment with supportive services, nutrition-designed food menus created by chefs and staffed by dedicated, caring memory care professionals.

If you are considering placing a loved one in Landon Ridge's Pathways Memory Care and are unable to…read morebe present every day, there are some important things you should know from our personal experience. My father was a resident in Pathways from October until his passing in May. He was only 63 years old. During his time there, we encountered repeated and deeply concerning issues that other families also experienced. 1. Financial Mismanagement Despite repeated requests, we were never provided invoices during my father's stay. Charges frequently increased without explanation, and management was consistently unresponsive to emails and phone calls. We at one point were told we owe thousands of dollars without ever knowing why. Yet after their audit, it was confirmed that we did overpay by thousands of dollars--yet we still lack full transparency or assurance that all overpayments have been identified and reimbursed. We never figured out what was going on. 2. Medication Misuse and Chemical Restraint We witnessed multiple incidents of medication errors, including staff administering the wrong medications during my father's panic attacks--sometimes giving him medications meant for other residents. Even more alarming, there were repeated reports among families of chemical restraint practices, which are illegal in the state of Texas. We are one of those families. Families were often told their loved ones were "aggressive" and required additional medications or private caregivers--an added, unexpected financial and emotional burden. We were part of a family council where these issues were openly and frequently discussed by multiple parties. 3. Living Conditions The condition of my father's room was unacceptable. Food would be left on the floor, his incontinence accidents were not cleaned up in a timely manner, and the room was consistently dirty with sticky floors, gnats, and flies. This was not an isolated occurrence. We had to clean his room every day. 4. Falls and Neglect Falls often went unnoticed and undocumented. If not for the camera we installed in his room, my father could have remained on the floor for hours after some of his falls. I had to visit at night on multiple occasions to address why he was not dressed, not medicated, or lying on the floor without assistance. 5. COVID-19 Mismanagement During the height of the pandemic, Landon Ridge failed to report COVID-19 cases to the state as mandated. My father, among others, contracted COVID during this time and his health rapidly declined thereafter. Several residents, including ours, suffered serious falls linked to post-COVID complications such as vertigo, and there was no increase in supervision despite known fall risks. 6. Retaliation and Administrative Negligence There is a clear pattern of retaliation from management. Families who raise concerns often report decreased attentiveness to their loved ones' care. In our case, the head of nursing barred our hospice nurse from seeing my father on the very day he was transitioning--reportedly "due to a personal grudge." We were never consulted or informed of this decision, which left us blindsided during an already devastating time. This individual has also been known to expel families from the facility with little or no warning, particularly those who raise concerns or question care practices. Families are advised to have a backup plan if they advocate for their loved ones. Families have reported to us that they were given as little as five hours to vacate. 7. Corporate Indifference When we escalated our concerns to corporate management in Fort Worth, we were dismissed. I was told, with little professionalism, that the reported issues "never happened" and "couldn't happen." Days later, corporate staff arrived at the facility and openly criticized me to other staff members. If you are considering Landon Ridge Pathways for your loved one, please do your due diligence. Many families who experienced similar issues are unable to speak publicly but wish they could. If you would like clarification or more information, I am open to sharing our experience. Families deserve transparency, safety, and respect. We did not receive that at Landon Ridge.

The Landon Ridge Alamo Ranch employees go above and beyond making my mother feel very special. I…read morehear great reviews on the food and service and have been told ...food is better than most hotels and surrounding restaurants have in Alamo Ranch....

So, I've debated writing this as I was thinking maybe our expectations were out of line for my…read morefather, however after about six weeks in his new facility, I have realized that this facility has some significant issues. First of all, it's a new(er) facility and the rooms and facility have a nice layout and is maintained nicely. Manny, who is the facilities director does a nice job as well as the gentleman who cleans the rooms each week. Unfortunately that's about where it stops. Some questions or things I wish we would have asked or would have done differently: Staff turnover. From the point we looked at the facility to the time we moved dad out, every key position (facility director, nursing director, marketing, dining, etc.) had turned over at least once, most at least two times and one position (marketing) I lost total count of how many people had been in that role. Food. Eat in the dining hall multiple times. Eat what the residents eat and stop by unannounced to see what's for dinner (as well as lunch). Don't just look at the menu; it is not necessarily indicative of what is served or what you might expect a dish to be. While I thought my dad was just picky (and he is to a degree), now that he is settled in his new place, there has not been one complaint about food. When he was it at Heritage, complaints were almost daily. And not just "I don't like the food," on many occasions, it was that they had run out of some of the basics (coffee, orange juice, milk, etc.) There also is some significantn inconsistency between shifts, cooks, etc. I contacted the facility director at least twice regarding this but was met with excuses with little improvement. Care. While we were fortunate that dad didn't have a lot of needs from the nursing staff, the few times that he hit the button for help, were not answered in a timely manner. While we were told during our visit that the button is answered in a specific timeframe, we didn't find this to be the case. The one thing that he needed done once a week was botched to the point that we would work around the director to get it done. Activities. While the activity calendar is plentiful, show up when the activities are supposed to be going on. I believe the calendar is more of a marketing piece than an actual listing of what is actually happening. See if people show up to attend any of the activities and see if they actually happen. Something I wish we would have done. While the Director of the Facility is fairly new and I think her heart is in the right place, I have serious doubts if the place can turn around. I would recommend looking at several facilities and check out the food and activities and even talk to some of the residents and their family to get perspective. While it's never easy making the decision to put your loved one in a facility like this, I would urge you to do your homework and look "behind the curtain." The community fee, which is a couple thousand dollars, is non-refundable, so if you make a mistake, it can a costly one.

From the owner: The Heritage at Westover Hills is San Antonio's newest Assisted Living and Memory Care Community…read more The Heritage is an innovative community with a holistic approach to care. Contact us to learn how you can save up to $11,000 by becoming one of our exclusive Charter Members! Rely on us as your trusted resource in your search for care. Every Moment Treasured. Every Moment Yours.

Such a warm and welcoming community the second you walk in the door! Ashley the Executive Director…read moreis very knowledgeable and you can tell she loves the residents

From the owner: The Grandview of Westover Hills provides a beautiful senior living facility and memory care unit in…read moreSan Antonio, TX

Lakeside is a beautiful facility! Upon entry, I remarked there was no odor. Staff are friendly and…read moregreet you throughout the facility. Patient care is top tier and the staff genuinely care about the residents placed in their care. If I could give more stars, I would!!

Very understaffed n no consideration for the people unable to help themselves. My friend sat in…read morefeces for over 2 hrs before they came to ckean him up! Disgusting Even though its a nice place the staff is slow to respond when assisting is needed I would like to know where i can file a grievance

Avalon memory care is a wonderful place to work. Are residents are like family! Staff members work…read moreas a team to take care of our residents.

Avalon took my Mom in on a minute's notice during the holiday before I had to return to work. The…read morestaff assured me that she would be safe, comfortable and would make a smooth transition. I have never felt more at ease and was able to return to work knowing that she was in good hands. Heidi is an excellent cook and my Mother is always complimentary about her meals. Autumn and Christine have been fabulous in communicating any needs that arrive. Overall the experience has been very smooth for a very difficult and heart wrenching decision.

This facility offers all levels of care with the option of buying-in or renting. I lived there for…read more5-1/2 years and moved out recently after buying-in. I really thought this was the place I would live the rest of my life. I learned about Blue Skies in 2015 and compared it to other similar communities. Blue Skies remained on the top of my list over time. There are several things that prospective residents must consider before committing to signing a contract. The organization's business/finance practices are not at all good. Poor business practices include lack of transparency to residents regarding pricing of apartments/homes (it is a secret), and lack of coordination between various departments when moving in or out. In my case, I requested and was allowed an in-house move to a different apartment. I did have access to the "secret" apartment price list and assumed I would be paying the listed price for my new apartment. Imagine my surprise, after spending $2000 for a move, and just over a month AFTER my move, I find out the price of my new apartment is $257/mo MORE than what is listed on the price list. I never received any documentation before or during the move that informed me of the new rent rate - a violation of the contract that states a resident must be informed of any rent increase in writing at least 30 days prior to the new rate taking effect. Unfortunately for me, I did sign a lease addendum that showed the new price. PLEASE - do not do what I did! I almost didn't sign the addendum because the rent amount was much higher than I anticipated. I should have consulted an attorney then. I did do that later and found out that I should not have signed the addendum because I was never informed in writing of the new rent price. Also, there is significant financial mismanagement of resident accounts. I received 2 outrageous debits on a monthly statement. It was impossible to speak to or email an individual in the Finance Department to discuss my concerns. My voicemails went unreturned and emails never received a response necessitating my going to the assistant resident director for help. An issue regarding a $1369 erroneous charge was corrected, but only after the assistant resident director contacted the Finance Department - where he received an immediate pick-up of his phone call. Additionally, I had to confirm it was, in fact, an erroneous charge after the person from Finance asked: "Is she sure this is incorrect?" I was livid! The assumption from this Finance Department is that every entry they make on a resident's statement is correct, and it's up to the resident to prove them wrong. Currently, I am in the midst of attempting to get a refund of MY money for an incorrect rent overcharge for November 2025. Despite disputing the amount of this debit via my bank, Blue Skies Finance states that I approved the amount. I DID NOT! Because of their response to the bank stating this, my bank closed the dispute. I'm currently exploring other options for getting this corrected. And just know that rent money is not all the money they actually owe me. Please, just be VERY CAREFUL if you decide on Blue Skies as your next home. Look at other continuing care communities in the San Antonio area. There are also very nice 55+ communities in the area, with more being built. Blue Skies prices are the most expensive, or close to it.

This is the place. My 93yo mother broke her arm and had to go from the hospital into rehab. I…read morechose this facility because God is good to me and led me here! This will be a long review! Driving into the complex there is a gate guard so you have to have a specific purpose or appointment to even enter the premises. As you walk into The Mission, which is the building where my mother is, there are more security measures in place. The doors are always locked and opened by ringing reception. Then you must stop at reception and sign in electronically so you can be issued a pass. You know what there isn't!?! Adult diaper smell! Hospital smell! Old people smell!!! It is set up beautifully with separate halls dedicated to different attend to different issues. The level of care is second to none. EVERYONE is kind and pleasant. I have seen more humanity and patience here than ever before in my life. The level of dignity they treat the patients with is heartwarming. Their attention to detail is such a welcome quality... there are not enough wonderful adjectives to describe my experience with my mother here. I know there is independent living, assisted living, memory care, skilled nursing and rehab here.. I think they also offer palliative and hospice care. If you have a loved one that you find yourself needing help with, I highly recommend this facility!!!