None of the employees wore any face coverings. Also, how comfortable do you have to be to pull a…read morevehicle onto a lift? Every axis of my drivers seat was adjusted. I can understand pushing forward as I'm a tall guy but this was way out of whack.

Been getting tires here for a couple years. I've had great experience here with the staff and…read morequality tires. Do recommend this place for tires and oil changes.

Kruse Ford has one of the best diesel mechanics in the area. I own a few diesels and I will only…read moretake them to Kruse for repairs. Most of the time he can explain the issues over the phone. Experience goes a long way. After the repair they are very good at explaining everything in great detail of why it needed to be done.

From the owner: For over 40 years the Kruse Family has been providing dependable vehicles and service. We carry…read morethe best brands and models available including Ford and Lincoln. You will find a personal, family touch in each and every one of our locations because we believe that every employee and their family is part of our family. We believe in living in our communities, we live, work, play and participate in the communities we live in. We may have gotten bigger but our roots of how we got here are still strong in everyday business and look forward to know you and your family. Whether you are in for your first time or your tenth we look forward to helping you with all of your automotive needs. .

I brought my truck in for a routine oil change. Instead, I received a call from the service…read moremanager, Chuck, telling me there was now an issue and that my oil pan would need to be replaced. What made the situation even more frustrating was being asked whether I knew what a drain plug was or whether I understood anything about vehicles. Yes, I do understand vehicles very well--which is exactly why I had serious concerns about how a simple oil change suddenly turned into an expensive repair. My truck did not go in needing an oil pan. It went in needing an oil change. The technician damaged the drain plug, and I was initially left with the impression that I would be responsible for the cost of repairing the resulting damage--potentially thousands of dollars--and would be left without my vehicle. I made it very clear that I was not going to accept this or being spoke to like that. Chuck quickly understood that I expected the dealership to correct the problem, and have my truck returned to me by the end of the day. Mistakes can happen. What determines whether I continue doing business with a company is how they handle those mistakes. Trying to shift the financial responsibility to the customer--and speaking to the customer as though they don't understand their own vehicle--is unacceptable. They have permanently lost my trust and my business. I will not return, and neither will members of my family. If i could give no stars I would.

Kruse motors is an absolute joke. They have no respect for their loyal customers. I have purchased…read moremultiple vehicles from them and this last vehicle, their salesperson convinced me to purchase this and that it was such a great deal and one month later I had two major problems go wrong with it. When I contacted the dealership, they told me that they would get someone to give me a call back and they never did. When I went to talk to the manager, they pointed me in the direction of Mike, who lacks some serious customer service skills. I am currently nine months pregnant and asked him, "What do they do for their customers when something like this happens? They are supposed to have checked the vehicle over and make sure there are no major issues. He then told me that it's an as is vehicle and I need to take responsibility for my own vehicle and it's not their problem. I told him realistically, if they had checked over the vehicle, there should not have been two major problems within one month of purchase, regardless of if it was a used vehicle or not, and that I have purchased used vehicles from them before and never had these issues. He told me that and I quote "well ma'am I'm not a bank and you need to take responsibility for your own vehicle since you purchased it." He then told me that I could go ahead and write a bad review, but it's not his problem that he won't pay my bill as he's not a bank. That was never asked of him, I simply asked, "What do you do for a customer when you sell them a vehicle and a month later you have two major issues when you sold them on the fact that it was a reliable vehicle?" As someone who was a very loyal customer to kruse and really respected their service, I will no longer be purchasing anything from them nor servicing my vehicles there. I also would not recommend to anyone that you purchase from them with that kind of service and disrespect for their loyal customers, especially through manager, Mike. Imagine if you were a first time customer how would you expect to be treated knowing that their loyal customers are treated with such disrespect?