I don't ever like having to publish negative reviews about a company, and fortunately I rarely have…read moreto do that. However, this experience warrants doing so. To be very transparent, we purchased the property sight unseen, remotely from SD (due to my health conditions, I just don't travel well). And we don't regret purchasing the property. It's the trust we had in Melissa to always do what's right. However, she was the agent representing both parties and based on facts, Melissa did what was best for Melissa, until she got caught. We are still coming across items that were to be addressed prior to closing. But the worst items have been the hazardous waste (feces, urine, etc.) we have found under the home and in the air duct system. Nothing was disclosed about waste pipes that weren't sealed or that there was hazardous waste in the air system. What frustrates me is that we asked for the ducts to be cleaned as part of our offer, having not seen them, and we ultimately took it out because the seller and Melissa felt that there was a concern with finding someone in time before closing. I told Melissa that we'd still want it done prior to moving in and she said she'd make it happen. Well, it didn't get done before we moved everything down and as we continued to smell sewage in the house, that's when we noticed the hazardous waste under the house and in the air ducts. Melissa's response was sending me a link to a fire/hazardous waste/mold mitigation company. The cleaning of the house was just as bad almost with hazardous waste in some of the kitchen drawers and under/behind the refrigerator and stove as well. We are replacing all of the ductwork and sealing all pipe joints under the house and paid for a thorough cleaning of the house out of our own pocket. I've asked Melissa to do what's right and she has gone silent. PLEASE do your homework on who represents you in home sales and purchases! Oh, if you need proof of any of this, feel free to reach out to me. I have plenty of images and texts that shows how lazy a real estate agent can be! Shame on you Melissa!