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    Graceful Homecare

    5.0 (2 reviews)
    Closed 8:00 am - 5:00 pm

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    3 months ago

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    American Family Spine & Health llc Concord, NC Chiropractor - Dr. Clark and staff

    American Family Spine & Health llc Concord, NC Chiropractor

    3.0(6 reviews)
    2.1 km

    I have been a patient of Dr. Will at American Family Spine in Concord for about a year after…read moreexperiencing significant neck and arm pain. I cannot say enough good things about Dr. Will himself. He is extremely knowledgeable, professional, and truly cares about helping his patients feel better. Thanks to his treatment, I experienced real improvement and was very happy with my results over the past year. His nurse, Monika, has also always been wonderful--kind, helpful, and efficient whenever I've called or come into the office. Recently my husband injured his back, and because of the great care I received, I immediately knew we should go see Dr. Will. Monika helped get him scheduled quickly and was very accommodating, which we really appreciated since my husband has a very busy schedule. Unfortunately, our experience with the office manager/secretary, Dea, was extremely disappointing. When I first started treatment, she had me sit in the office work area for nearly an hour to watch a video that, frankly, felt like a complete waste of time. When scheduling my husband's appointment, I explained that he wouldn't have time to sit through that video and simply wanted to speak directly with Dr. Will. At our follow-up visit, Dea approached us and insisted that my husband sit and watch the video. My husband was in pain and couldn't sit comfortably, but she continued to push the issue and was rude and unprofessional during the interaction. She also began speaking as if she were giving medical guidance, which was uncomfortable since she is not a medical professional. It felt inappropriate and unnecessary. Dr. Will and the clinical staff are excellent, and the care provided is truly top-notch. However, interactions with Dea significantly detracted from the experience. If the video is truly necessary, it would make much more sense to simply place it on the website so patients can watch it ahead of time rather than requiring them to sit in the office. Dr. Will's practice provides great care, and the medical team is fantastic. That said, the overall patient experience would be much better if interactions with Dea were handled more professionally and she had less interactions with the patients.

    Customer service should be priority and it's not here. What an extremely rude staff! If you don't…read morelike being in customer service, find a different occupation.

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    American Family Spine and Health llc Concord, NC Chiropractor

    Graceful Homecare - homehealthcare - Updated May 2026

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