This hospital used to be known as "Grace Hospital." It is now known as "UNC Health Blue Ridge." I remember passing by it when I was younger, and also knew friends that had been born here, but never had been inside or had to utilize their services until yesterday when my husband was transported here via ambulance and admitted overnight. I was actually surprised at how beautiful the interior of this hospital is, how cozy, how- large! It is definitely well kept up. My husband's stay was incredible. From the moment he got a room, the nurses welcomed me, and even told me to stay with him all night. They offered me a guest meal to eat with him, and told me I could even shower if I needed to! I almost felt like I was the patient too! The staff as a whole are really welcoming, full of love and southern hospitality- as they should be. Sadly a lot of hospitals lack staff who deliver top quality and compassionate care. When we left today, my husband and I officially decided that we will be choosing this hospital when I give birth. Catawba and Frye have absolutely nothing on the comfort and care that this hospital does. I never planned on going back to either one of those wretched places, but after this experience, THIS will be our GO TO hospital for any procedures, emergencies, (or babies!) I speak so highly specifically of the top notch care he received from the nurses. However, there are only 4 stars posted here for a reason because just like any other medical establishment, I do have a few negatives I'd like to mention as well.... Communication. Communication issues between the rotating staff, communication issues between the doctors and the nurses, and communication between the patients and the staff. 1. Rotating staff. After every shift was over, the next nurse to come in wasn't always given a "summary" of what they needed to do, and some kind of seemed lost. I feel like the team leaving to go home should be leaving notes for the new employees arriving to work, because they do see new patients every day, and that's a bit of an organizational problem. This wasn't a huge issue, but I noticed a little bit of this going on. Nurses acting confused until we, the patients, updated them. 2. Doctors. The doctors do not communicate unless the nurses reach out to ask. For example, I had already looked at my husband's endoscopy results and bloodwork 2-3 hours before a doctor even spoke with us. I already knew what was wrong. I was never once showed photos, or shown bloodwork or anything. I had to read it myself. My husband went back for his endo, and I was told that when he was in recovery, they'd call me back. They never did. So, when I seen it on the screen that he was in recovery, I asked to go back, and the women behind the desk at the outpatient surgery told me to sit down and wait for the doctor to call me back. They never did! The lady that brought him into pre-op had to come get me from the lobby, and was shocked that nobody told me- MY HUSBAND WAS ALREADY OUT OF RECOVERY AND BACK IN HIS ROOM! This made me so angry, because Turkish is my husband's first language and he prefers to have me with him at all times if possible, just in case I need to translate for him. I explained this to the women behind the desk, and they didn't seem to care. I made it back to his room and he was wide awake wondering where I was that whole time! This was his first "surgery" and he expected to wake up with me next to him. Communication problems. 3. Us. If I didn't have any background knowledge in the medical field, I would have been completely clueless as to what was going on. I was never given test results, I was never given pictures of the endoscopy, I was never explained anything. I had to pull my husbands chart and read / compare his blood results (they were drawing every 6 hours because he had lost a lot of blood and were taking it every 6 hours to make sure that his levels weren't dropping more. We didn't talk to a doctor. I had diagnosed him before any staff member! When they walked in, I said "I already know, even though I know you won't explain it well, I know. Discharge us." If the communication between literally everyone would improve just a bit, I think this place deserves 5 stars! The frustration was with the doctors, not the nurses. The nurses did their best to make everyone comfortable and relay information as I asked. The doctors don't seem to want to listen, and seem as if they already have their own ideas and are set in their ways. At least, the doctors we seen. I say I'd love to deliver here, because I will have a midwife and my OB. A doctor I know and trust, in a relaxing and caring environment. I hope the communication will improve! read more

This Hospital wants emergency room staff this Hospital should be closed immediately for gross medical neglect and complete inability to correctly diagnose and treat my problem. I was brought by ambulance after a slip and fall in a Lowe's parking lot in Morganton North Carolina because I could not drive home to Florida I was having double and quadruple vision and falling asleep at the wheel while I was driving. Rather than address the obvious is that I had a severe concussion and should not have been released and most definitely should not be on the road driving anywhere at any time until the symptoms have been treated and cleared up. I was not even spoken to about having a concussion I knew what it was because I have heard about the symptoms although I've never had one but I have also never had the experience of falling asleep at the wheel repeatedly and seeing double and quadruple Vision was complete inability to focus. I had to look up the symptoms on Google because they did not address this at all because the staff did not want to bring it up that there was evidence of a severe blow to the back of my head, the test said everything was normal except a large mass on my right lung which was also ignored, they did nothing to investigate why or advise me even of things to watch for for symptoms of a concussion. To anybody that is medical neglect and incompetence this hospital to be closed immediately if that's the kind of treatment that people have received and indeed from other reviews it's clear that they are not capable of properly diagnosing and treating anyone. I will be following up with North Carolina officials on the closing of this hospital it should not be accepting patients or even testing or treating them. The staff were disrespectful towards me because I don't have a Southern accent and several of them inquired where I was from and although I was born in Jacksonville Florida I was educated up north in New Jersey and New York. I am still having these severe symptoms and it has taken me 3 days To Go less than 200 miles because I have to keep pulling over cuz I'm falling asleep at the wheel because of the concussion. They did not even mention the word there is nothing on my paperwork regarding possibly having had a concussion and do that they should not be open and so-called treating anybody not even a dog. I understand now why they have so many really bad reviews this place is criminal in their treatment, and if I should fall asleep at the wheel and cause an accident they are the direct cause because I should never have been released in that condition that I am in. I have never ever witnessed this level of severe medical incompetent and outright neglect of addressing a real problem. My time spent there was a complete and utter waste of time and money do not go anywhere near this facility, they should be locked up for criminal neglect and complete incompetence. If I could give this so-called Hospital emergency room negative 100 Stars that's what they deserve. The only way they could improve is to completely replace all the neglectful ending confidence staff members every one of them. The doctor did not even identify herself as the doctor, and it was obvious she did not graduate anyone near the top of her class. To have released me a patient to be driving on the highways back to Florida knowing full well themselves that I had received a concussion from the severe fall I had is 100% a criminal act. I can't say enough bad things about the treatment or lack of treatment I received there. They were trying to cover their butts by saying every test was normal oh but by the way miss, you have a large mass on your right lung. There was absolutely no follow-up testing to find out why, all I know is that my entire right side of my rib cage is hurting so bad and they did not even treat the pain they were completely useless, neglectful, and completely and utterly incompetent they should not be open to the public at all. The large mass on my right lung, it could have been blood bleed, it could have been cancer. But I do know that that large mass was not on there a week ago because I had just had a chest x-ray in preparation for Planned surgery in May. They told me about it but they did nothing and I do mean nothing to investigate or do any testing any further and as far as I am aware it could still be bleeding. Medical malpractice does not describe the lack of care I received there not even close read more

I drove from out of town to see my sister in ICU. I used the the courtesy phone to be aloud back. The person who answered said they would come get me after 45 minutes. I used the courtesy phone again, this time I was waiting to see my sister. The person on the other end mumbled something and hung up. After another 45 minutes I give up. I understand why they are a 2 star Hospital. read more

My Father in Law just ended a week stay after abdominal surgery. He is in his 90's and was prescribed physical therapy to strengthen his mobility after the surgery. The P.T. people would arrive (or not) and ask him to stand and sit, or to walk three steps. That was the extent of their therapy. He was mustered out and sent home, literally unable to walk to the bathroom by himself. Shame on the hospital for not recognizing a dangerous situation. I believe in medical terms it is referred to as "not caring". read more

went to ER bleeding waited THREE 3 hours .NO one came . This is NOT the place to go if you need FAST help. Left telling people that I would be better off going to a VET. To bad they are the only one around. If not emergency find another. read more

Clean, modern, friendly health care facility just off the Sterling St exit of I-40 in Morganton, NC. After two encounters here, I would recommend this facility without hesitation. Every employee and volunteer I've encountered has taken a personal interest in the patient AND attending family members. The physical layout is easy to understand. There are plenty of little 'rest areas' scattered about. The food is tasty, not the usual, bland offerings that are the subject of all those awful' hospital food' jokes! The steamed veggies actually taste like real veggies! Hospital management has figured out that a hospital visit affects far more than the patient. read more

So my feet have been swollen for two weeks. finally I decided I could not take it any more after trying to treat at home putting my feet up taking a fluid pill. I went and was Basically told they don't know what's wrong with me and get insurance and see a family doctor. so my feet are still swollen not normal like I can indent my fingers in them and does not got back to normal for at least ten minutes sometimes longer. The nurses did not review my medical history or even check my medication list. when I tried given my chief complaint it was hurried ok ok ok ok and walked off. I've never been treated ao bad in my life like I did not matter. so a week later my ankles and feet are still swelling and it doesn't go away at all. don't go here unless you have money or insurance. it's clear they only care about the uppee class societ. read more

I'm Not here to bad mouth the whole hospital because I don't know about the rest but let me tell you about my experience at the birthing center. Some of the nurses are so friendly but most of them are not. But let me truly start at the beginning of my Wife's my baby and myself experience. So I had a beautiful daughter born on a Friday night here and everything was going good my wife was breastfeeding and the baby she was doing great with it. I mean she had a nice eating pattern going on and everything just doing a great job passed her test and all now she was on the light side of her weight but everything else was perfect about her. well the doctor was wanting to push supplement on her to help with her weight and we was not against it so we tried it and my wife kept on breastfeeding to. Well the baby didn't like the supplement so she would fight it and would only want breast milk. Ok well Let's move forward but remember all the stuff above, my wife planned to get her tubes tide so they told her she couldnt eat or drink anything till her surgery ok we understand that no problem we'll she went from 6:00PM Saturday to 3:00PM Sunday without eating or drinking they never told us when surgery would happen by the way just came up randomly and said come on let's do this no heads up no schedule or anything and also that 21 hours with no food or drink my wife is breastfeeding you can't go that long you WILL NOT PRODUCE MILK if you go that long. well so my wife tried to feed her but she wasn't getting anything realizing why didnt the doctor or nurse tell her to pump before not being able to eat I get it we could of thought about it to but we was so stressed and not thinking straight because of surgery but I fell like its their job to remind you of that stuff. so my wife had a nurse come in to see if she could help and see if they could get her to eat. This nurse was great by the way because she told use she felt uncomfortable try to feed her because she was so wigglie and was not doing good on supplement so she took her to another nurse. Here is well hell broke loose and mine and my wife world turn upside down. Remember how I said earlier how the baby had a good pattern on eating but would fight you over the supplement yeah well the nurse fought our new born baby so hard and shoved it down her throat that it chocked our baby. The nurse came in and told use oh she had a episode and she in the special care nurser. Ok we was worried so we ran down there, and without telling us or anything they done hooked her up to all this equipment with a IV in her head again did not ask or tell us anything. The doctor comes out and says she may have infection in her and she don't know how to eat and breath at the same time. Ummmm I watch our child eat and breath on her moms tit just fine that day before and that morning so she just forgot OK This is also our 3rd child by the way so not our first rodeo. but anyway we said whatever we need to do just help our baby. well they ran every test they pricked her 4 times a day to check her sugar and everything was fine all test was perfect sugar every time was great. the doctor never explained nothing to us or anything. So it's been 2 days now and or baby still not came back to us no update when she will or anything about her coming back so as a father I'm pissed because the only excuse the doctor can come up with is she cant eat and breath at the same time and she want take the supplement. OK so we talk the doctor to let us try breastfeeding milk again you can tell he not really for it but it's whatever at this point. Funny how when you put breastmilk in a bottle the baby all of a sudden she can eat and breath and has a good pattern wow who would of new only been telling the doctor that for 2 days now, to bad I'm not a doctor because he may of finally tried to listen to what we was saying beside acting like we are wrong and don't know anything so we finally got a new doctor and wow he would listen to us and was so wonder and you can tell he was like wtf why is she even in here after he heard the full story. You can't force supplement on a baby who only wants breast milk, so what happen was she fought and spit out the stuff they was forcing on her and held her breath so she couldn't get anything that wasn't her moms milk thats what truly happen but they didn't want to tell us that idk why, but they put her through all this pain and suffering because a nurse and a doctor out of respect I'll use no names want listen to their patient or try to understand anything. our Child was away from us and being pretty much tortured for 4 days because a nursed pretty much choked our child and DR D said it's infection. How can you be a doctor and be so stupid at the same time. everyone we talked to about it does not understand down to some people that even work here. I would never recommend anyone to have a child here. I'm not even going to bring up the other problems but sorry to rant but yall need to know. read more

The emergency wait times are so long .Every time I'm here it is 3 hour waits with 2 people in the waiting room I rather stay home with my sickness.. read more

I've heard people trash talk this hospital, but all my experiences have been good. They found and treated a problem that I had been discharged from CVMC for, after waiting a whole night, within a couple hours. My youngest daughter was born here in June, and I was very impressed - the maternity rooms were very nice and even had a couch for my boyfriend to sleep on and a place in the room so my baby could stay with us instead of going to the nursery [which was also offered if I needed the extra sleep]. read more