GOOD THINGS!!
-Great store in a great location…read more
-Great staff,
-Good judges,
-clean bathrooms,
-clean floors and tables.
-Pretty good selection of cards,
-Decent selection of the last decade of packs,
-and a dedicated customer computer that makes it easy to pick out singles.
-Events are regular and will often have 40+people most weekends.
-Paints, tabletop games, minis, gotcha, ... a good mix of most everything.
-Next door to some great food. Literally get there 2hrs early and feast first... unless you like to game on an empty stomach.
BAD THINGS!!
It seems that reviews for this store are low when this store has to enforce rules or work with third party rules. Online purchases get lost in the mail, mail takes too long, walmart colab, preordering thousands of dollars 9months in advance and order limits get put in place... that's when people seem to feel slighted.
Examples:
-Waited for an online order for over a year... before saying anything.
-ordering 1k+ in preorder... and a limit cap put on it retroactively.
-order canceled for suspected fraud. prices changed before new order.
-Store charges more than market price... to make money... ...at a store.
-"I've been waiting here, saying nothing for 3minutes, why aren't they helping me, me, and me!? I shouldn't have to ask or be active in getting what I want."
-4staff total... 50person event in process, 3different tables have questions, Judge!, 10people in line to buy things, 15 people browsing, full moon and payday, Judge!, 18orders backed up for singles, (hey the bathroom on the left needs some looking into) Judge!
Conclusion
Most negative reviews are about online interactions going through third-party sellers or when third-party notifications don't work as intended.
Almost all of the positive reviews show that the staff work hard, know what they are doing, are keeping the place as clean as possible, stock up as best they can, are trying their best to invite friendly people back, and operate with honor.
My review: One of the only places left in this city that people can exist with no cover charge or service fee. I will gladly look here for cards, packs, and events before I ever go online for anything. An extra 10% on the price is an easy amount to pay for a half dozen full-time staff/judges and a place to gather with friends and foes.
In-store:10/10 all the way.
Online: 10/10 average or 3/10 when things mess up.