I'll give you the honest truth here ok?…read more When my favourite cameras have been through some unfortunate circumstances (like my 3-year old daughter knocking over a wine glass and the wine spilling onto my Canon G9 P&S), I looked for ways to get it fixed and bring it back to life. I've taken two cameras to be repaired at this place. Each time, the gentleman working there looks at it for 5 seconds and has told me there's nothing he can do unless I spend the original value of the camera (like $400, which he knows isn't worthwhile). Then he proposes to buy the camera "for parts" for $100 cash. He makes it look like my situation is so bad but he can just take it off my hands for me. The first time he did this, I said fine and took the cash. The second time, I refused because I realized that he most likely buys my camera for very little, repairs it himself for nothing, and then makes a profit off my misery. For the record, I've never tried to substantiate my hunch. So I've kept the 2nd camera, replaced it with a newer one, and leave it sitting in my camera bag as a paper weight. It's now out of date and struggles to work 50% of the time. It's a 3 pound piece of metal and plastic to remind me that I have to be even more careful of my camera gear. The guy/owner probably knows his stuff. He seems to have an excellent selection in photo gear. But that taste that was left in my mouth from my last two visits... priceless.

I went here for passport photos because the location was very convenient--right along the transit…read moreway. They were super quick to take my photo and get the prints ready--which was great because I was on a coffee break. The staff were friendly enough. The set cost me $15--more expensive than Walmart, but not as much as Black's. Fingers crossed the government doesn't reject my application! 10/30

Very knowledgable staff. I just bought a DSLR from a friend and I needed some tips about buying a…read morenew zoom and more Equipment for it. The lady was really patient with me and she guided me so I can make the right choices. She asked the right questions and she was really fast to understand what exactly I needed. I will certainly go back whenever I need a new piece of Equipment. I live in Gatineau but the trip deserves it as we don't have any place to compete with this.

This store has a wide and good range of photo equipments, particularly semiprofessional and…read moreprofessional cameras. However -- the service is not that great. Salespeople are arrogant and scoff at you if you are not going to buy 5000 bucks worth professional camera. After-sale service is almost zero. I purchased 800 dollar lenses and the salesman was advertising it rigorously before I bought it. In a week I had a problem and went to store to get help. But another salesman told me that it is not great lenses and refused to help. Photo-printing is awful. I ordered print and most pictures was cut off, though I got full refund. So, I would go in this store only to buy expensive professional camera. Otherwise, I would stick to another store, Black's for example.

I came here to take a passport photo. It was my first week back in Ottawa after 11 years, so I…read moredidn't know where else to go. Wish I knew of another place. Staff was so unfriendly! Yes, the friendly bar is set high in Canada because they are just naturally friendly people, but I believe in good customer service. I was taking this passport photo for some business in the States. I asked a couple questions, and the girl working behind the counter rudely replied back. They are just questions, lady. You are supposed to help me out! Also, I didn't really get a choice on my picture. It was either, "like it the first time, or if you don't, you get a second picture, but after that I don't care if you like it or not". At the time I didn't have my SLR yet, and I was browsing around while waiting 20 minutes for my photo (slower developing time than I'm used to, also with no one but me in the store). Again, asked a few questions and got some witty responses. I didn't know anything about camera's at this point, and they made me feel like I shouldn't have even asked. Will never go back to this Black's Photography branch again. Ever.

BEWARE of Black's on-line orders! This is not a review of…read morethe in-store service but rather, of the on-line ordering of photobooks etc. I'm actually quite satisfied with the service my Billings Bridge Black's has provided over the years. The on-line service, however, is awful. When they created their new web site, they lost my archived projects in the 'classic' site. Poof! They lost everything, and no, they just can't retrieve anything. All I got was "sorry!". I also heard from a very credible someone that the shoebox offer (i.e. have your old pics scanned and digitalized) had turned into a disaster for some customers whose precious pics got lost. So BEWARE!

I've been ripped off. I was expecting a stiff invoice, due to the amount of stuff I asked them to…read morecopy from old videocassettes. But they charged me $42.99 for a 64GB drive!!! Amazon sells them for $12.99, and Staples has them on special for $8.99 (reg. $15.99). I used to go to Sooters (Billings Bridge, Ottawa) all the time and had great service every time. This is probably why I trusted them too much. Won't make the mistake again, since I'll never go there again.

Wonderful experience. It was my first time going to this shop today and the customer service was…read moretop notch. Very friendly and helpful all the way. My prints turned out great! I would absolutely recommend any day

Store says open at 9am but I'm here at 930 and it is closed. Phone is disconnected, I'm not sure if…read morebusiness is still open at all

In and out in 5 minutes with super passport photos....plus a lot cheaper than other spots, highly…read morerecommend!

My name is Ky and I am a local photographer in the capital of Canada. I'm here to tell you that if…read moreyou've been shopping at any other camera dealership other then Galaxy Camera. You've been sadly supporting the wrong shop. This company goes above and beyond the expectation of service that should be given to a client. They make you feel like family here and show you that it's just not about selling you the best gear. No, the value of what your contribution is to a culture that has been evolving since the 1800's. I am now a proud owner not only to the gear that I buy, but to the business that I make with such a humble entrepreneur. As long as I live in Ottawa I will be buying ALL of my camera necessities at Galaxy Camera. Both in the digital and film industry.

The staff are very knowledgeable. It's a small store with a personal feel…read more You get way better information from someone here than a salesperson at Futureshop. They don't push you. There's no "CSP". You can hold the camera in your hand, try out lenses in-store, etc. If money were no object, I'd spend much more at Galaxy.

Bought a nice camera here before my trip to Algonquin park, nice camera for the price range and the…read morestaff were able to help with the lens selection.

My go-to place for rentals, they always have what I need and they offer a 20% student discount. I…read moretend to rent on the weekends cause you get more for your money, a weekend counts as a one day rate. The staff are really nice, really helpful and know their photography equipment. The booking process is easy over the phone or by e-mail. They have really good prices as well. My only gripe is that the deposit is more than I used to have when I was renting at Headshots in Toronto. They would only ever do a $500 hold on my card no matter what I was renting provided it wasn't a camera but the hold at vistek changes based on what you are renting no matter what. I guess it's just the I was used to a certain way of renting. I would recommend this place over Henry's because they have all the equipment in store and there is no shipping and waiting time, plus their staff really care.