For me, finding a hairdresser is worse than going to the dentist, so when my hairdresser moved to…read moreCranbourne I was following her. I have not once been disappointed with my hair cuts, colours or styles and Bree is always friendly and happy. My hairdressing appointments are 100% relaxing, I get to sit and chill as I get a head massage, a glass of wine and walk out with great hair and a smile.

Very patient and understanding! I'm very picky when it comes to my hair and all my questions and…read moreconcerns were very well addressed. I'm very pleased with the service and treatment I received!

From the owner: Berwick's premier complete one on one, natural and organic hair spa experience and your own highly…read morequalified hair stylist with 5 years minimum experience that won't keep you waiting guaranteed

My one experience with Stylemakers was not a good one…read more As someone who has had blonde foils forever and never had any problems with their application, I was more than a little shocked when my foils went so wrong. The hairdressers who applied them didn't really ask me what I wanted and within about 10 minutes of the bleach going on my head the foils started to heat up. They kept getting hotter and hotter until the hairdresser had to wash them out, leaving me with damaged, orange hair that hadn't processed enough. The hairdresser applied a toner to try to salvage the damage and it turned out not completely disastrous- but I won't be back.

I asked for the ends to be tidied up a bit and long layers, I ended up with short layers and about…read morean inch and a half taken off. $65 I'll never see again. Heartbroken.

Considering that Brazilian Butterfly specialises almost entirely in, ahem, waxing of a certain…read moresensitive area, I'm going to keep this as discreet and general as I can whilst discussing that unique experience of having hot wax poured on you and then ripped off with exceptional speed and force. Berwick Brazilian Butterfly lost me as a customer because their staff were rough and impolite- two qualities one does NOT wish to encounter while they are naked from the waist down and being contorted into unnatural positions in a room flooded with harsh fluorescent light. While Brazilian Butterfly markets itself as being an "in and out in record time" type of place, the pain factor has to be accounted for and not everyone is going to be cool with a five minute wax. That s**t HURTS y'all. I would much rather spend a little extra and have a beauty therapist who doesn't clearly want me off her table and out of her life.

If I could give zero stars I would. I am (not anymore after today) a regular customer but I had the…read moreworst experience ever with Brazilian Butterfly Berwick this evening. Disgusting customer service. Unhelpful and impatient staff. Those don't really matter if the wax job was decent. However I received the WORST wax job ever. Large areas were missed. Got talc all over my leg (it wasn't even a leg wax). Wax residue all over my skin. I spent another half an hour at home plucking the remaining hair because the therapist did such a half arse job. I have visited other BB stores as well but the Berwick store got to be the worst. Never felt so unwelcomed and rushed in my life!! DO NOT WASTE YOUR MONEY THERE!! I have contacted their National office to reflect my experience and I will take my business elsewhere.