We are in the process of building a new house. Goodwin bid on a portion of the siding and after meeting the owner and seeing the product sample and pricing, we decided to go with them. This has been a mistake. The scope on this project was Installation of fluted composite product on the second floor of a residential infill build. The area to be installed was about 1/4 of the total wall space on the second floor along with some soffit area.
The product we ordered arrived many weeks later than planned. When it finally arrived, it was not the colour we ordered. All of the packaging had been removed, except for one tag, notably stating that the product was from China, despite it having been marketed as from Belgium. We were told that this was because Goodwin recycled packaging and the sticker we saw was from another project. While I suppose this is possible, it strikes me as very unlikely. The product we did receive does appear to be good quality, however I am skeptical of its origin.
Installation began on June 7 and it is now September 28, 15 weeks later and it is still not complete. I have received weekly promises from the owner that he will have someone on site 'this week' to bring the remaining material and complete the job, but each week, nobody shows up. I offered to drive to Calgary to pick up the material and bring it back to Edmonton, and he said he would call me to discuss this, but he has not.
Goodwin seemed to struggle to find installers in Edmonton, and the ones they found did a poor job. The trim was supposed to have concealed fasteners; it did not. There were multiple deficiencies and visible cut marks around doors and windows.
Then, the wrong (non-matching) color trim was put on the back of the house. The promised replacement trim material delivery has come and gone. There is no commitment to when the project will be finished.
The owner has been apologetic and has said it will be finished. I hope I can edit this review in the future, with a positive outcome to this process. However, with so many missed deadlines, material inconsistencies and poor execution, there is no trust left in this process. He clearly bid on a project that he was not equipped to handle and we in good conscience could not recommend this company. read more
