This Goodwill is conveniently located at the entrance of Rochester off 31. There is plenty of parking, it's one of the less clean, more condensed/crowded items that makes it less enjoyable to shop than others Goodwills. One upside is that they do have fitting rooms which is essential when thrifting and some Goodwills do not have that. Biggest disappointment is they have no sales, in TN there is always one tag color marked down to 50% and that color rotates weekly. I also feel it's significantly over priced in comparison to other Goodwills. read more

This is the best Goodwill around. The quality and value of items they carry is good. They are clean. They are well stocked and have plenty of staff. read more

It's no secret that I have a fondness for sort of picking on the Goodwill retail stores, stores that are designed to support the work of an organization devoted, at least partly, to individuals with disabilities but stores that are all too often woefully lacking when it comes to being truly disability friendly. So, you can definitely color me surprised when I stumbled into the Rochester, Indiana location of Goodwill and had an absolutely sublime experience. Note to Central Indiana: This is how you do it. I was in Rochester for a fundraising event that involved traveling about 100 miles by wheelchair, an event for which I'd planned and was thrown a curve in terms of the weather. By the time I arrived in Rochester, I really wanted to get my hands on some more weather appropriate clothing and I noticed that this particular Goodwill was across Main Street and down the block from my Quality Inn accommodations. This location is in a free-standing building, a slightly worn location not far from one of the city's more prominent strip retail centers. While you could think of "Main Street" as a busy thoroughfare, I had zero issues with traveling by wheelchair from my hotel to Goodwill. While this Goodwill is laid out fairly similarly to most Goodwill locations, it was the staff, the attitudes, and the overall thoughtfulness of the retail experience that made this location truly stand-out. Did they have the mandatory ADA amenities? Yep. Accessible parking was out front with an automatic door making entrance an easy thing. The aisles were wide enough for a wheelchair, though it was perhaps a bit tighter than some of the newer Goodwill spots. Then, however, I spied certain intentional choices that caused this rating to start going up. For example, have you ever noticed how frequently the computer set-up in Goodwill where you can apply for employment is frequently NOT actually accessible? Watch for it. It's the rule and not the exception. Here, the computer was placed low and there was a desk/chair combo allowing someone easy access. While I doubt this accommodated EVERY type of disability, this is a significant improvement over the usual Goodwill retail experience. It's worth noting that I arrived on the first Saturday of the month, a normal disaster at Goodwill but definitely less so here in Rochester. The staff had things organized and they possessed a calm demeanor. It's also worth noting that this Goodwill is not part of Central Indiana, thus my usual Goodwill Rewards card was not effective here. Rather than allow that to be an obstacle, the Goodwill employee worked quickly through the process of getting me signed up for their rewards, acknowledging it would likely never be used again, but wanting to make sure I got all applicable discounts. In other words, it was terrific customer service. The selection was solid, the prices were fair, and you never felt like they were holding back their best stuff because it was a sale day. I was able to find several items that would make my journey better. Overall, I was just tremendously impressed. The ADA accommodations were solid, the customer service was top notch, the prices were fair, and I could get in and out in a timely manner. While it's not likely I'll often be in the Rochester area, if I am I wouldn't hesitate to go back to this Goodwill and to point to it as an excellent example of how the Goodwill retail experience should actually be. read more

Goodwill Rochester Store - Community Service/Non-Profit Near Me - Rochester, Indiana

Always great service! The cashier is always a sweetheart and so helpful! Store is always clean and neat! Best Goodwill I have ever visited! And such a wide selection read more

Huge store, but didn't personally have much luck in the clothing. Lots of bulk clothes, such as 30 of the same T shirt from a certain music festival or business. Did find a vintage guess shirt though! Prices were fair for the most part, but a few items I went "really?" Overall worth a go for sure. read more

Clean! Organized! Friendly! Great prices! Well stocked! Five words for five stars!! read more