I only leave reviews for places that either go above and beyond/ are a great business and for places that are an absolute disappointment. I live not even a mile down the road from this business, have been going there for the last 8 years spending a great amount of money and starting today they have lost my business. I bought $160.00 dollars worth of plants on 5/31, 1 out of the 6 Zinnia's I purchased immediately died within 2 days due to a broken stem that wasn't noticeable at purchase. Called them on 6/2, dealt with Amanda who was honestly the sweetest, kindest person I've ever dealt with besides the gentleman that owns the place and she saw the plant and even agreed with me that it was dead and let me exchange it. I planted the second one the same way as the 5 that are thriving and here we are 10 days later and my plant id app is saying it's sick meaning diseased. So thinking I would just exchange it again so they could see it.... Well this time when I called I got an older lady who literally refused to give me her name and stated "I do not need to give you my name" after I asked for her name at the end of the call because one she never introduced herself like I did and the tone of her voice and the way she talked to me was completely unacceptable and very unprofessional. This older woman told me "we don't do refunds so we're not going to give you another free plant, you are lucky you even got one free plant, for all we know it could have snapped at the base from the wind or you planted it wrong and all of our Zinnias are all healthy and doing great so obviously you did something wrong and killed the plant..." but even though there planted in window boxes and the rest are all thriving. I have spent thousands of dollars at this place and unfortunately with them I will never step foot again in that place. If the older gentleman saw me in person along with my significant other, he'd know exactly who we were. Also, if there are supposed signs in your place of business saying no refunds even though I'm not asking for a refund then maybe you should inform your employees regarding it. That older woman who answered my call should never be allowed to answer any calls nor work in a place of business that encounters customers. Absolutely unacceptable read more