I had my 'day spa' treatment last month and never EVER want to go back. I have never left a massage place feeling worse than when I arrived. Firstly, I agree the place looked like it was falling apart.. very old and derelict.. I understand they might be trying to renovate.. which leads me to my second complaint.. the noise coming from within the building (I originally thought maybe it was next door so I thought not their fault but then heard the actual tradies yelling and walking through the building.. which comfirmed obviously not)... having to listen to drilling and hammering right in your ear whilst getting a massage.. just unbelievable!! If you're business is not ready to be opened, don't even bother!!! Next it was so cold in the room and I was only asked after the massage and 10 mins into the facial whether I wanted the heater on?????? Plus on top of that, the 'blanket' they gave me (that's what they called it) was just a cheap thin towel.. so no way of giving any warmth. Next, the massage.... I felt like I was being prodded like a cow.. I don't think she knew how to massage properly or had any idea. She didn't believe in concentrating on one area at a time and kept going from left to right back to left, bottom/top etc. The facial... I'll admit the actual massaging using her fingers felt ok (woohoo) but lasted about 15 mins (ish). She then put on a mask (as they do) but you would think ok while the mask is setting, I'll get a hand massage or head or foot massage??? Wrong!!! She left me in the cold room for 25 mins listening to crap outside!!! It was supposed to be an hour facial.. doesn't count when you're left there on your own for half of the time. The last part was some sort of leave in cream that she tried to explain to me was really good (English not great).. as soon as I got home I washed it off straight away as I felt oily and sticky not a nice moisturised feel. The very last part of my supposed day spa indulgence was a foot spa (??) Where again left me in the room on my own for 20 mins (out of the 30 mins for this bit) with my feet in this tall woven basket thingy that was attached to power that generated steam that was not hot at all (barely luke warm). She then came back with ten mins left, dried off my feet very quickly and put some sort of cream on them (again woohoo)... and in addition to this foot spa, the actual voucher stated I had the choice of this or the infrared sauna with shower.. that wasn't even offered to me and when I asked I just got a 'no foot spa' (again English not great). To finish off this really bad service, I received a text today to confirm my booking with name, voucher number etc... ummm hello, I've already been??? So to conclude my review, like I said.. I would never go back even if they offered me a freebie (so no saying at least I only paid voucher price is not good enough). This company needs to learn a heap more about running a business and start from scratch again. read more