This was not just a delayed order. The real problem was the terrible customer service,…read morecontradictory information, and complete lack of responsibility.
I placed order #18881310 and later found out there was a stock issue, even though the item appeared available when I placed the order. I contacted support to resolve the problem quickly.
First, I was told that the issue was the helmet. Based on that information, I clearly requested that the original helmet be replaced with a different model and asked for a payment link for the price difference.
Then I received a reply confirming that the change could be processed.
Later, I was told that this reply had actually been generated by AI, that the change had not been made, and that the previous information was not reliable.
After that, I was told that the real issue was not the helmet, but the gloves.
So as a customer, I was:
told that the helmet was the problem,
told that the helmet replacement would be processed,
later told that this was only an AI reply and nothing had actually been done,
then told that the real problem was a different item altogether.
That alone was already a complete mess.
But the worst part is this: in the end, they still sent me the original helmet anyway, the one I had explicitly asked them to replace. They did not change the product as requested.
So after all the emails, delays, contradictory replies, and wasted time, Motocard still shipped the helmet they wanted, not the one I had clearly asked for.
Blaming AI is not an excuse. That is their internal failure, not the customer's problem. If your support gives false confirmations, contradictory information, and then ignores the requested change, that is simply unacceptable.
This was one of the most frustrating online shopping experiences I have had.
Terrible communication, no accountability, and no proper resolution. I do not recommend Motocard to anyone.
