I ordered a Dainese Laguna Seca Evo suit from them and it arrived here in Scottsdale Arizona much faster than I expected. The suit was in perfect condition. It was a very pleasant transaction and I would recommend them. read more

Everything went smoothly until the helmet arrived at my home and I realized that I needed to exchange size M for size L. It has now been 7 days since I submitted the request to exchange the helmet, and no one has contacted me despite my repeated emails. No one answers the phone either. There has been absolutely no communication for 7 days. I am very disappointed with this level of customer service. read more

Do not buy from this company, customer service do not answer your emails and you cant send stuff back without issues Brought a helmet and it is not safe to wear, still waiting to return the item under warranty, no answer via email for over a week read more

This was not just a delayed order. The real problem was the terrible customer service, contradictory information, and complete lack of responsibility. I placed order #18881310 and later found out there was a stock issue, even though the item appeared available when I placed the order. I contacted support to resolve the problem quickly. First, I was told that the issue was the helmet. Based on that information, I clearly requested that the original helmet be replaced with a different model and asked for a payment link for the price difference. Then I received a reply confirming that the change could be processed. Later, I was told that this reply had actually been generated by AI, that the change had not been made, and that the previous information was not reliable. After that, I was told that the real issue was not the helmet, but the gloves. So as a customer, I was: told that the helmet was the problem, told that the helmet replacement would be processed, later told that this was only an AI reply and nothing had actually been done, then told that the real problem was a different item altogether. That alone was already a complete mess. But the worst part is this: in the end, they still sent me the original helmet anyway, the one I had explicitly asked them to replace. They did not change the product as requested. So after all the emails, delays, contradictory replies, and wasted time, Motocard still shipped the helmet they wanted, not the one I had clearly asked for. Blaming AI is not an excuse. That is their internal failure, not the customer's problem. If your support gives false confirmations, contradictory information, and then ignores the requested change, that is simply unacceptable. This was one of the most frustrating online shopping experiences I have had. Terrible communication, no accountability, and no proper resolution. I do not recommend Motocard to anyone. read more

Tried to order a jacket on their pre black Friday sale. The jacket was marked down. Seemed like a good deal. When I went to complete purchase, they forced me to use expedited shipping for $65+. No other options. Yeah, no thanks. I think they were hoping i would not notice the huge shipping fee. After reading all of their reviews, I'm glad I did not buy the jacket. read more

I ordered the item an LS2 Spectrum around the 13th April, I was eventually given an expected delivery date of the 27th of April which was already disappointing with the delivery being 2 weeks. I was then informed that it would be another week 4th May. I asked about cancelling the order and receiving a refund to purchase somewhere else and receive earlier. I was told that as the item had been posted that I could only refuse delivery or return the item for a refund. This defeats the object as the reason for wanting to cancel was due to not receiving the item and the time that had passed since ordering. There is no evidence that the item has been posted and it is not showing with the information provided as even being in this country. I have requested contact from a human agent which has not happened and have had no further updates as to when the item is likely to arrive. For what looked like a professional company this is a very poor service and I have still not received the item and have no idea if or when it will arrive. read more

This place sells damaged goods. It is their MO. We shop online because we don't have time to run to a mall, neither do we have time to re-box their garbage, find the post office, and wait in line to send back that said garbage. Most of us will cut our losses and may or maynot write a shitty review. FuckMotocard. read more

Motocard - Leather boots with scratch across the top. - Motorcycle Dealers Near Me - Valencia, V

Almost exactly a month for an order in which the only item was marked as being in stock. Customer service completely refused to cancel and refund the order within the 14 day cooling off period, and then stopped responding altogether. Avoid at all cost read more

Spanish company that promise the world and deliver nothing. ordered a helmet and delivery delayed, then further delayed, then further delayed. No customer care or phone answering. eventually got a refund read more

they advertise they will price match, but their price match page does not work so I then emailed them and it took about five days for them to get back to me and then they didn't even answer my question and I'm not gonna wait another five days for them to get back to me read more

Ordered a new HJC RPHA 1 helmet and received the helmet with no tags, in a used box, and missing the pinlock insert and tear offs that are supposed to be included. The manufacture date of the helmet was also 1 year old, so it lost one year of racing use because rave orgs only allow 5 years for helmet use at tech inspection. Customer service said the helmet might be a return (so used) and they would send missing pinlock insert (which never arrived) and because it cost so much to return helmet and import duties that it would be better for me to sell the helmet in my country than try and return it. What a scammy company I would NEVER buy from them again. I'm stuck with a used helmet and their customer service is non existent. read more