This is a tiny shop with one person making drinks. It took about 30 minutes to wait in the line for self ordering and then for the one lady to make all the drinks ahead of mine. While Gong Cha is a pretty delicious standard for milk tea, this location definitely needs more workers so that people aren't waiting 30+ minutes for a drink.
Two people ahead of me walked out because they couldn't manage the self ordering kiosk. The one lady making the drinks was too busy to help them. I thought the self ordering was pretty straightforward and quickly managed to order customized drinks and pay using a credit card.
The gong cha menu is standardized internationally. I can count on a decent milk tea with boba. I ordered a mango milk tea with boba and a peach iced tea in a holiday cup because I was feeling fancy. While I waited for my drinks I noticed that they had a promotion for free key chains the week prior. When I asked if they had any more key chains the worker gave me one at $7.50 NZD.... Like $5 USD. Okayyyyy take my money, I'm on vacation.
The drinks were delicious, but I wasn't impressed with the wait. read more