Terrible service and the staff member who took my order didn't seem to be familiar with their own menu.
The shop was not particularly busy when my wife and I came to try Gong Cha for the first time. While there was only one person ahead of us it took a while before our order was even taken. When our turn came up, the cashier made us wait 5 mins as he cleared or reconciled the previous order, or orders while we just stood there and watched him. If this was not already aggravating enough when I referenced the promotional poster they had on display for my order he said that "they don't make it that way". Confused I just got another drink, thinking I was remembering the name of the drink displayed on the ad wrong. Upon leaving I doubled checked the outside ad, sure enough I was right about the drink. Its unfortunate but this experience has made me reluctant to go another Gong Cha. We passed by one in Sydney a few days later and decided to go to another shop instead; Milk Flower! (Check them out if you're in the area!) read more