I rented a golf cart from this business for a weekend trip, and I want to share my experience as…read moreclearly and respectfully as possible so future customers know what to expect. When I first arrived at the office, the building had a strong ammonia smell, but I chose to overlook it because they had pets and I wanted to give the benefit of the doubt. We were given our first golf cart, but it wouldn't start. The employee helping us also struggled to get it started and eventually brought out a second cart, which took a moment to start as well. Once it was running, we headed out and used it for about an hour and a half without issue. Later that night, we took the cart out again to make use of the daily rental. About ten minutes down the beach, the cart made a loud noise and completely died. We were stranded on the beach around 10:40 PM. I called the owner, who asked for our location and said they would come help. I was genuinely appreciative, especially given the time of night. They arrived with another cart, and I thanked them multiple times. The son had to start the replacement cart for us because it also wouldn't start on its own. We headed back toward the beach exit, but this second cart immediately felt extremely slow and made concerning noises. After four attempts, it couldn't make it off the sand and onto the street. Even with all of us getting out and trying to push it, it wouldn't move. At this point, we had gone through two carts and were stranded again, so I called back. I said, respectfully, that "at this point I'm getting a little ticked off" because this was now the third cart with issues. The owner texted asking for our location again, and I sent it. The text thread clearly shows the timeline, our location being provided multiple times, and the fact that we were stranded now over an hour waiting for assistance. I was okay with the wait initially due to the fact it was late, they were trying to resolve the issue, and we were not in crystal beach. When they returned, the son began trying to start a fourth cart. I respectfully walked up to him and told him he didn't need to do that and that we would prefer to walk home rather than risk another breakdown. He insisted the cart had just been rebuilt and wouldn't break down, then rolled his eyes when I expressed concern. I asked if I should speak to someone else, and he pointed to the truck, I'm assuming to his father. I approached the owner to asking about the next steps. He told me I would get this new cart and go and they could discuss it tomorrow. I told him the same thing I told the lady and the son. I asked him if I need to come to the place tomorrow to ask the lady for the refund. He got out of the vehicle and started walking towards the trailer saying how I wouldn't be getting a refund. I then told him "Sir, there's no need to be rude. I'm trying to be respectful." He stated he was not being rude but that we were in crystal f**** beach, with low daily rates and coming out at 11 o'clock at night. That is when he completely escalated. He started yelling at me and said, word for word: * "You're an entitled bitch." * "Welcome to Crystal f***ing Beach." * "You're a broke bitch just looking for money." * "Suck a d***." * "If you leave a bad review, I'll sue you for defamation." He also flicked me off multiple times while continuing to yell. I was shocked and responded with, "If I'm a broke bitch, then how am I also entitled?" That was the only thing I said back to him. I did not call him names or threaten him. The rest of the girls with me heard everything he said and stepped in to support me, but I asked them to walk away with me so the situation wouldn't escalate further. Again, I'm posting this review as I would hate for any other person to experience this complete unprofessionalism. Please do your research and find another place.

We rented a golf cart from this company for three days. The cart was delivered on time, and the…read morepickup process was easy, so we were off to a great start. Unfortunately, later that first evening, the drive belt came off, leaving us unable to use the cart. Thankfully, we were already back at our beach house. I called the next morning, explained the issue, and they responded quickly by bringing us another cart. I understand that mechanical issues can happen, and I appreciated how promptly they handled that situation. However, the replacement cart developed another problem the following night when it leaked gasoline all over the carport at our rental house. I started calling around 8:00 a.m. but didn't reach anyone until about 9:00 a.m. I was told someone would come "right over," but after waiting an hour with no one showing up, and after several unanswered phone calls, my husband and I decided to drive to the business ourselves because we didn't want to waste another day of our vacation. When I explained that no one had come as promised and that we were becoming frustrated, the employee's attitude was disappointing. She said she could give us another cart, but we would have to drive it back ourselves. That was fine with us--we just wanted a working cart. She then brought us what appeared to be one of the oldest carts they had available. Like she was punishing us or something. I mean I was a paying customer it was not free. By the end of our trip, we had gone through three different golf carts in three days. While I appreciate that the company replaced the first cart quickly, the repeated mechanical issues, poor communication, and lack of customer service during the second problem made the experience frustrating. I hope they improve the maintenance of their carts and communication with customers.

Have rented a few times and they are very quick with delivery. And the rental process is a breeze.read more

There's a reason why, out of the seven places I called, Texas Custom Carts was the only one that…read morehad carts available to rent--and I quickly found out why. Their customer service is awful, their prices are too high, and they don't hesitate to overcharge customers unfairly. I paid $487.12 for a two-night rental, which was already too expensive, but since they were the only place with carts available, I had no other option. Unfortunately, that was just the beginning of my problems. I was overcharged for damages to a cart--damages that I frankly don't believe I should have been charged for at all. I hit the side of a very, very narrow cart-access bridge, something that seemed unavoidable given the tight space. In fact, when the gentleman that brought me a replacement cart and took me on a test drive across the same bridge, he hit the bridge four times himself! That alone should've made it clear that the issue was with the bridge design, not reckless driving on my part. To make matters worse, the guy who came to pick up the damaged cart was a complete jerk. He spoke to me like I was a child and quoted me "two and a quarter" (his exact words) for the repairs. However, when I checked my bank account, I saw that I was actually charged $297.69--much higher than what was quoted. Between the poor communication, overpriced rentals, and unfair charges, I would strongly advise anyone to stay away from Texas Custom Carts. There are far better and more honest companies out there.

We had a really good experience with our rental. The process to rent was quick and easy. On our…read morelast day our cart wouldn't start so we called the after-hours number. They were extremely friendly and said someone would be right over. They showed in less than 30 minutes and swapped our cart. It made our time at the beach much more enjoyable! We will rent from them again! They are getting all 5 stars because they were so fast on swapping out the cart!

For anyone traveling to Bolivar Peninsula, DO NOT, I repeat DO NOT rent a golf cart from WestCanal…read moreBeach Buggies of Crystal Beach . When our cart was delivered the front drivers wheel was leaning so bad and was going to fall off so we asked for a replacement as we had kids and didnt want to risk injury or being blamed for damage to the cart that was not our fault. The replacement literally had the same problem with the front passenger tire so at that point we just asked for a refund because again, we dont want to risk the tire falling off and being blamed for and charged for damaged that weren't our fault or an injury. I am finally receiving my money back, but they are not offering a full refund as "any reservation cancelled that is not prior to 24 hours forefeits 25% of rental". In what world does a company deliver something that is UNSAFE for a family to drive, the product gets immediately sent back and say we forefeit 25% of $560 because THEY cannot deliver a safe poduct?!? Update to add. They have blocked me from their Facebook after receiving this bad review directly to their page. They know for sure they're in the wrong in the way they run their business.

Rented a golf cart and bought crystals. Great customer service. Owner was such a delight to work…read morewith. So accommodating.

Wow! I have not been to Galveston in YEARS, probably decades!!! But was looking for something fun…read moreto do with my mom for Mother's Day weekend and stumbled across this business. The staff were extremely nice and friendly! They were accommodating to walk in like us and gave us instructions on how and where to drive. DO NOT DRIVE ON THE MAIN STREET (BROADWAY) lol. You will need your DL and insurance policy number for the rental. The vintage whip was fun to drive while feeling the island breeze. It can definitely get bumpy; at times, I felt like I was driving a school bus lol. But this was absolutely a fun and pleasure! Highly recommend. I also think it's affordable, $60 for 1 hour, that was all we needed. We spent time at the Seawall too.

This was SO much fun!! My family grew up and lived on Galveston Island, so when we came to visit my…read moreparents thought it would be a great idea to rent one of the small buggies and drive it around to show us their old stomping grounds. The buggies were fun to drive in and a great, and very cute way to get around town! The rental process was easy and the couple running the shop were kind and showed us how to do everything. I highly recommend if you're visiting the area to do this with friends/family!

They delivered our golf cart with damages already to it. We tried to have the golf cart picked up a…read moreday early and they refused and then wouldn't refund us. And then when they picked it up they are trying to charge us $600 saying we "damaged" the cart. They also lied and said that the cart was brand new and while talking to us about the golf cart the guy said they had to replace some parts and fix it before they gave it to us. It was not brand new. I would not recommend renting from this place they are scammers.

Absolutely outstanding experience with Kemah Golf Kart Rentals!…read more From start to finish, the service was quick, efficient, and completely hassle-free. Everyone was friendly, professional, and incredibly easy to work with. The entire rental process was smooth, and they made everything so convenient. Their prices are some of the best around, but what really impressed me was the top-notch customer service. It's refreshing to do business with a company that truly values its customers and makes the entire experience so easy. If you're looking for a golf cart rental in the Kemah area, I highly recommend Kemah Golf Kart Rentals. Great service, great prices, and great people! We will definitely be using them again. Five stars all the way!

If you need a golf cart and you're in kemah, this is the place to go! Absolutely a 10/10. Great…read morecommunication throughout the entirety of the process. I would highly recommend!

Cruising in a golf cart on the main strip by the beach? Sure!…read more Never did it before so let's goooo! The staff was friendly and it was easy to reserve. Got 2 hours for 80$ which was a deal compared to the other rental places around. We rented out a 6 seater which was perfect for the fam bam. The max speed was 35mph so there were a few streets that was off limits due to minimum speed of 40mph or above, a map was provided to show the restrictions. A lot of Galveston Island could still be occupied with the golf cart. We stayed mostly on Seawall (street by the ocean) as it was the most scenic route to us. Must drive on the right side as that is the slow lane. Our cart had a newly placed speaker that had bluetooth capability and we really enjoyed bumping our tunes. The whole family enjoyed the ride and definitely marks a memory for a different experience. When we returned the cart, we wanted to purchase a funnel cake but they said the kitchen was closed. A worker came out and offered us an order of deep fried Oreos (6 came in an order) for free since someone didn't pick it up, and they were delicious! Thanks for the great service! Will keep this spot in mind if we return!

Super cute spot really perfect to grab a snack at after a long day at the beach and the woman…read moreworking was so nice :-)

The number associated with this business goes to a voicemail with a completely different business…read morename. It also states they are located in tiki island. Inappropriate marketing and terribly false advertising. Very frustrating.

Kind and polite employees! Checked us right in and got us our golf cart. It was fun but scary…read moredriving it on the road. Oh yah, there was a big, adorable dog in the store!

We were in town for the weekend and wanted to rent a golf cart. We contacted other companies but…read moreMark's was quick to answer, delivered the cart within 15 minutes and the customer service was outstanding! When we're back in town we'll be calling Mark's Karts! Thank you for an amazing experience and helping us create memories for a lifetime!

LOVE, LOVE, LOVE Mark's Karts. The service was exceptional and they made sure we had the best time…read more They will be part of every trip we make there.