I rented a golf cart from this business for a weekend trip, and I want to share my experience as…read moreclearly and respectfully as possible so future customers know what to expect. When I first arrived at the office, the building had a strong ammonia smell, but I chose to overlook it because they had pets and I wanted to give the benefit of the doubt. We were given our first golf cart, but it wouldn't start. The employee helping us also struggled to get it started and eventually brought out a second cart, which took a moment to start as well. Once it was running, we headed out and used it for about an hour and a half without issue. Later that night, we took the cart out again to make use of the daily rental. About ten minutes down the beach, the cart made a loud noise and completely died. We were stranded on the beach around 10:40 PM. I called the owner, who asked for our location and said they would come help. I was genuinely appreciative, especially given the time of night. They arrived with another cart, and I thanked them multiple times. The son had to start the replacement cart for us because it also wouldn't start on its own. We headed back toward the beach exit, but this second cart immediately felt extremely slow and made concerning noises. After four attempts, it couldn't make it off the sand and onto the street. Even with all of us getting out and trying to push it, it wouldn't move. At this point, we had gone through two carts and were stranded again, so I called back. I said, respectfully, that "at this point I'm getting a little ticked off" because this was now the third cart with issues. The owner texted asking for our location again, and I sent it. The text thread clearly shows the timeline, our location being provided multiple times, and the fact that we were stranded now over an hour waiting for assistance. I was okay with the wait initially due to the fact it was late, they were trying to resolve the issue, and we were not in crystal beach. When they returned, the son began trying to start a fourth cart. I respectfully walked up to him and told him he didn't need to do that and that we would prefer to walk home rather than risk another breakdown. He insisted the cart had just been rebuilt and wouldn't break down, then rolled his eyes when I expressed concern. I asked if I should speak to someone else, and he pointed to the truck, I'm assuming to his father. I approached the owner to asking about the next steps. He told me I would get this new cart and go and they could discuss it tomorrow. I told him the same thing I told the lady and the son. I asked him if I need to come to the place tomorrow to ask the lady for the refund. He got out of the vehicle and started walking towards the trailer saying how I wouldn't be getting a refund. I then told him "Sir, there's no need to be rude. I'm trying to be respectful." He stated he was not being rude but that we were in crystal f**** beach, with low daily rates and coming out at 11 o'clock at night. That is when he completely escalated. He started yelling at me and said, word for word: * "You're an entitled bitch." * "Welcome to Crystal f***ing Beach." * "You're a broke bitch just looking for money." * "Suck a d***." * "If you leave a bad review, I'll sue you for defamation." He also flicked me off multiple times while continuing to yell. I was shocked and responded with, "If I'm a broke bitch, then how am I also entitled?" That was the only thing I said back to him. I did not call him names or threaten him. The rest of the girls with me heard everything he said and stepped in to support me, but I asked them to walk away with me so the situation wouldn't escalate further. Again, I'm posting this review as I would hate for any other person to experience this complete unprofessionalism. Please do your research and find another place.

Our first cart they dropped off had no brakes and would not go in reverse. I called and they…read moredelivered another one within 45 minutes. Will definitely Be renting from them next year for our annual beach trip

Have rented a few times and they are very quick with delivery. And the rental process is a breeze.read more

We used them to rent a golf cart for our four-day weekend at Crystal Beach. I made the reservation…read moreonline and set a time for our cart to be delivered. The delivery was smooth and on time. I would definitely use them again.

We had a really good experience with our rental. The process to rent was quick and easy. On our…read morelast day our cart wouldn't start so we called the after-hours number. They were extremely friendly and said someone would be right over. They showed in less than 30 minutes and swapped our cart. It made our time at the beach much more enjoyable! We will rent from them again! They are getting all 5 stars because they were so fast on swapping out the cart!

Horrible customer service. Cart broke down and stranded wife and friend on the beach for three…read morehours waiting for a cart exchange. They brought out a dirty cart with torn seats. Finally exchanged it the next day When we contacted them about the inconvenience they threaten to charge additional cost stating we damage they engine. DON'T USE THEM 1 Star is too many.

Rented a golf cart and bought crystals. Great customer service. Owner was such a delight to work…read morewith. So accommodating.

Everything you hope for in a city tour.. Gin is a long time local certified as a guide. All…read moreencompassing with a friendly and accommodating experience. Lots to know, Galvestons rich history transcends our country! Well worth it!

Wow! I have not been to Galveston in YEARS, probably decades!!! But was looking for something fun…read moreto do with my mom for Mother's Day weekend and stumbled across this business. The staff were extremely nice and friendly! They were accommodating to walk in like us and gave us instructions on how and where to drive. DO NOT DRIVE ON THE MAIN STREET (BROADWAY) lol. You will need your DL and insurance policy number for the rental. The vintage whip was fun to drive while feeling the island breeze. It can definitely get bumpy; at times, I felt like I was driving a school bus lol. But this was absolutely a fun and pleasure! Highly recommend. I also think it's affordable, $60 for 1 hour, that was all we needed. We spent time at the Seawall too.

If you need a golf cart and you're in kemah, this is the place to go! Absolutely a 10/10. Great…read morecommunication throughout the entirety of the process. I would highly recommend!

Convenient and easy! A great way to have fun in Kemah on a weekend. Highly Recommendedread more

Cruising in a golf cart on the main strip by the beach? Sure!…read more Never did it before so let's goooo! The staff was friendly and it was easy to reserve. Got 2 hours for 80$ which was a deal compared to the other rental places around. We rented out a 6 seater which was perfect for the fam bam. The max speed was 35mph so there were a few streets that was off limits due to minimum speed of 40mph or above, a map was provided to show the restrictions. A lot of Galveston Island could still be occupied with the golf cart. We stayed mostly on Seawall (street by the ocean) as it was the most scenic route to us. Must drive on the right side as that is the slow lane. Our cart had a newly placed speaker that had bluetooth capability and we really enjoyed bumping our tunes. The whole family enjoyed the ride and definitely marks a memory for a different experience. When we returned the cart, we wanted to purchase a funnel cake but they said the kitchen was closed. A worker came out and offered us an order of deep fried Oreos (6 came in an order) for free since someone didn't pick it up, and they were delicious! Thanks for the great service! Will keep this spot in mind if we return!

Super cute spot really perfect to grab a snack at after a long day at the beach and the woman…read moreworking was so nice :-)

This place is awesome. The employees were friendly and competent. I would recommend. Beachin Rides…read moreis the best. Thanks Meril

Kind and polite employees! Checked us right in and got us our golf cart. It was fun but scary…read moredriving it on the road. Oh yah, there was a big, adorable dog in the store!

We were in town for the weekend and wanted to rent a golf cart. We contacted other companies but…read moreMark's was quick to answer, delivered the cart within 15 minutes and the customer service was outstanding! When we're back in town we'll be calling Mark's Karts! Thank you for an amazing experience and helping us create memories for a lifetime!

LOVE, LOVE, LOVE Mark's Karts. The service was exceptional and they made sure we had the best time…read more They will be part of every trip we make there.