In over a dozen years of fine dining experience in the US and all around the world, never have I been treated so horribly as I was in this establishment.
My girlfriend researched moderately priced restaurants in Berlin close to the neighborhood we were staying and booked a table for three at their 9pm seating. (It's a small restaurant and they only take two seatings.)
After having the unfortunate experience of walking over 15m in a torrential downpour, we finally made it to the restaurant and checked in with the host who gave us the option of a table in the front or the back. We chose the table in the back and sat down.
Then a waitress came over and asked us what we were doing there--quite rudely--and we explained that we were told to sit there by the host and that we had reservations. The host came over and they spoke in German to each other and sorted it out, but no one apologized to us.
We were given cocktail menus, and ignored. We asked for the wine menu and were told that there was only one and it was being used--we were totally baffled--and then ignored again. Finally, we asked if they could bring us water.
The waiter came and poured water, then placed the bottle back on the table so quickly, it nearly tipped over. We all looked at each other, and after the unpleasant experience of the restaurant ignoring or being hostile to us, we didn't think the service would improve and we were thoroughly disgusted, so we decided to leave.
I left 2E on the table for the water and we all walked out. When I got to the door the host/waiter, started yelling at me and saying that we needed to say good-bye and that we couldn't just leave. I said, I'm sorry, I don't speak German. He said, That's fine, you can speak English. I told him we left because we were being ignored and we didn't want to stay in a place that we were not being served. Then he accused us of not paying for the water and I told him I left 2E on the table. He told me it cost 6E, not wanting to have a problem, I reached into my wallet and said, Fine, I will pay you the rest. He said, No, just leave, we are done.
I have no idea why we were treated this way--you can only come to this restaurant by making a reservation, and by treating us so horribly, I'm certain they were left with a table that could not be filled at such short notice on a night where there was no foot traffic because of the awful weather.
To add insult to injury, my girlfriend, the one who actually made the reservation, got a follow up survey via e-mail and you couldn't click on the option of "no, it was not a good experience."
Again, I'm totally baffled as to why we were treated this way and it doesn't seem like this is even remotely the experience of other Yelp reviews--partially the reason we booked this place was based on the positive reviews. However, based on this experience, I couldn't recommend anyone to come here.
On a side note, although I only experienced the service and not the food or drink, I have serious doubts about a so called fine dining restaurant that literally stores its bottles of wine upright and near the ceiling. read more