The only reason I'm giving this review 2 stars is because of the man that did my pedicure. He was phenomenal; all smiles and very kind. Delivered a great Japanese Pedicure and customer service.
The rest of the staff however, were awful. There were 3 of us that walked in about 2:30pm today (Sunday- they only do walk-ins). The woman that "greeted" us was terribly rude and spoke to us like we were burdens with no provocation. The woman that did my friend's pedicure never spoke a word to her and only ever looked at her to give her hateful scowls when she request her nail color or even when my friend said "thank you". This same woman had done our other friend's nails, where she cut too deeply on the sides. When my friend flinched, she gave her a nasty glare and said "hang nail" and kept going at it. When our friend came over to wait next to us, she had an open wound carved into the side of her nail. Regardless of her service including getting rid of hang-nails, to dig into someone's skin to the point of causing pain and opening into deeper layers almost to the point of bleeding, is not only greatly disrespectful, but unsanitary and abusive.
We were fiercely irritated at the obvious disrespect that we were dealing with for trying to get our nails serviced. We decided to just try to ignore it, as we were in the middle of our service and thought that maybe they had been having a bad day, we wanted to give them the benefit of the doubt.
The young man that did my pedicure, I unfortunately never got his name, was the only reason we didn't just get up. The first woman being rude we figured was just an individual issue, but the second woman being so disrespectful was a shock.
Furthermore, when we went to pay, their card machine was malfunctioning, which happens, we were understanding. But, the complete disregard for customer service, common decency, or respect that we faced while they communicated the issue, felt as if it were a test of our self-control. Understand that we were not told that the card machine was out of order, just silence until the older man tried to tell us that he would WRITE DOWN OUR CARD NUMBER AND RUN IT LATER. Obviously, no sane person would allow this, so I said I did not feel comfortable doing that. In response, he sternly said, "Well you go get money."
I took a deep breath, reminding myself that I have a child and cannot start tangling with the law.
We were regarded as if we were the problem, I had to say a prayer to keep from making a scene, because they were about to not get anything from us.
After one of my friend's and I went across the street to the Kroger, where we had to get cash back as they had their ATM taken out for repair, we showed up to a now working card reader and smiles upon seeing cash.
I handed the rude older man at the front the money, and tipped the pedicurist that did my feet with a smile and words of appreciation.
It goes without saying we will never be back nor recommend this place to anyone, which I doubt anyone truly cares about, but I'll write it anyway since this is Yelp and folks are looking for it honest and thorough reviews.
I hate writing bad reviews because I understand that with how times are, not everyone is having the best-of-times and customer service is not fun. But, this was in no way, shape or form appropriate or acceptable behavior of any business.
I truly hope that the man that did my pedicure finds a better business that is deserving of his character, because he was the only diamond in that establishment. read more