OUTSTANDING! SIMPLY OUTSTANDING!
Having been a longtime customer at another good and reputable hometown pharmacy, I'll admit that it took me a little while to check out the new guy in town. (I've since been reminded that Matt Donato actually IS a hometown boy who is just BACK in town after his apparently EXCELLENT education!)
I have also used an additional pharmacy in town that offers the compounded meds that I have come to need recently. And they, too, were very good; however, they did not offer the regular monthly meds that I need. So, when I realized that I could get all of my prescriptions at one place each time, I was excited about that possibility. (Compounded medications are specifically made for each patient individually - think of the 'old fashioned' method.) This capability puts Matt among the elite.
I walked in and was IMMEDIATELY greeted very enthusiastically! Jamanda is just a treat... and I've come to learn that she is equally efficient, knowledgeable, and helpful... with an equal amount of common sense and "hidden hints" that have been able to save me money more than once already!
Matt came over right away also to greet me and see how they could help. After chatting with, and 'quizzing' him for only a few minutes, I was sold! I simply gave him a list of my providers, my previous pharmacy, and the details of my maintenance meds ... and THEY DID THE REST! Seriously ... I did not even have to make a single phone call, much less run to each of my providers all over town to wait for them to print out duplicate prescriptions, etc!
Now THAT is CUSTOMER SERVICE AT ITS FINEST!!!!
And each time I have called or gone inside, OR through the pickup window, I have been equally impressed!
I have to say that I also REALLY, REALLY LOVE the ultimate convenience of having an app to use for requesting refills! It comes in quite handy 'after normal business hours' when it pops into my head that I need to run by the pharmacy TOMORROW! It's incredibly easy to use - and it allows me to see which of my meds are available for refill, the date that the next one will be available, etc., so it has helped me to cut down on trips to the pharmacy by allowing me to SEE CLEARLY exactly when the next one can be refilled, so I can simply wait a few days to request that one to be prepared for the same visit ... OR for FREE DELIVERY!!! (There's that CUSTOMER SERVICE again!)
The pharmacy that I used prior to Golden Isles Pharmacy was certainly adequate; however, after being a fairly frequent-flier after nearly 15 years, it would have been nice to be greeted by name once in a while.
I truly cannot overstate the sense of thanks and appreciation I have for Matt and Jamanda at the pharmacy, and for Jennifer, who can always deliver with a smile! (I think THESE FACTS are sometimes even better medicine than what comes in the little bottles, especially for those of us who aren't able to get out as much as we would like.)
OUTSTANDING CUSTOMER SERVICE, EXCEPTIONAL ABILITY, SPEED, and TRUE HUMAN KINDNESS make Golden Isles Pharmacy my top choice of any business in town - in ANY category! read more