Great, friendly, helpful, customer service. There were no dramas, no complications. Everything was…read moreso simple. I needed a car for a couple of days, while my own car was in the shop. I looked online for something cheap, and not too far from Adelaide. Many places won't put prices online, trying to get people to call them first, but Koala's prices were right there on their page. I rented a nice Hyundai for a measly $35 a day plus $15 insurance. Returning the car was just as straightforward, and the security deposit was back in my bank the next morning. I would certainly use this company again, and I highly recommend them.

Two friends and I decided it would be a wicked idea to road trip it to the Red Centre of Australia…read moreand because none of us have an outback faring vehicle we decided to head to Koala Car Rental for our transportation needs. We did A LOT of research into which company would be the cheapest, who offered the sort of car we wanted, and the easiest place to collect the car from. We turned our noses up at all of the major ones including Avis and Budget because of their prices and the fact they weren't crazy about having younger drivers (even though we were all of age to hire a car). And don't even get us started on Wicked Vans which are meant to be the most amazing company ever but would only accept our liver as payment because we couldn't afford the rest. So Koala was really easy to deal with and by far the best value for a long-ish trip to Alice Springs like we were planning. We were given a decent model car and they were very female friendly when explaining the terms and conditions. Located just west of the city, it was also convenient for us to pick up and they were one of the few independent companies that we found who let us take the car more than 200km from Adelaide. Make sure you check the car over before you take it of course, you don't want to be blamed for scratches or dents which were already in the car. And there is a hefty bond in case anything happens, but we got it refunded quite quickly which was impressive.

It was my first time to drive in Australia , it is quite different in my country, Taiwan , the…read moredrive seat is in right side, and we have to drive on left lend. Totally oppsite! I'm feel really excited. We rent a car for 5 people, Budget got us a big car Nissan ,I don't really know the car type. It's look pretty new, cool,and Inside was very clean ,comfortable ,incluld insurance only cost $75 a day, othrught we have filled up the patrol to return back, we ran nearly 300km went to barossa and back to adeliade city, but the car only used 21 liter, it's very economic , save parol and money. We rent it one day from 9:00am-next day 9:00am , we don't have to rush time to return it in the same day, so it give me more time to sent my friends to their home, and I get more time to practice my drive skill in here. I DO like drive in Australia with Budget car!

Awful customer service - it's worth paying the few extra bucks to rent from Avis down North Terrace…read morea bit. Because I didn't arrive right at the moment my reservation started, they said they 'gave my car away to someone else' and then had to take 30 mins to drive a car from the airport to this location. There were many other cars sitting there and I asked if I could just have one of those since they didn't have the type I had reserved, and they said 'every car is fully booked today, so we can't give a car away that isn't exactly what you booked.' Thank goodness that hotels don't give your room away if you don't arrive right at check in time - who knew that was a thing a car rental agency would do!