I had such a great experience at Dr. Schaefer's office! I am new to the area and I was so…read morepleasantly surprised that I could get in for my appointment so quickly after I contacted them. I had tried another office and was going to have to wait several months to get in! I have A LOT of anxiety about going to the dentist. Even a simple cleaning stresses me out so much but I honestly felt so understood and cared for from the moment I walked in! From the front office staff to my hygienist to Dr. Schaefer there was nothing but kindness, patience and NO DENTAL SHAMING! Thank you for understanding that I need to use the nitrous oxygen to get through the appointment and not making a big deal about it. It's can be hard to find a new dentist to trust when you move and I'm just thrilled to have found Dr. Schaefer and his outstanding staff!

From the owner: New Patients Welcome!read more

This is an excellent place to go for all your extra dental needs. The staff is very friendly, and…read morethe doctors are excellent. My daughter wasn't losing her baby teeth and had to go in to see about taking them out. She ended up needing 9 removed. Usually they can do teeth pulling in the office, but her doctor decided that with the amount that needed removal it would be best to have it done in the hospital so they could put her under to make sure she was comfortable and safe. With the new guidelines for giving patients under 13 painkillers, he investigated and found that it's only Tylenol 3 with codeine that couldn't be prescribed. To make sure she wasn't in pain, getting that many teeth removed, he prescribed her a liquid Vicodin in case she needed it. I appreciated him making sure she'd have a medication that was safe for her and that he wasn't unwilling to prescribe pain meds when she might've needed them. Nowadays doctors are so reluctant to prescribe meds, understandably, but her comfort was more important to him than anything. If you go here, you'll definitely be in excellent hands!

I had a pleasant experience with Dr. Ardit Haxhia, however, a month later, I'm stuck trying to…read morefigure out my insurance plan on my own. They sent my pathology sample to Bellin, who contracts with a third party, Pathology Consultants of Green Bay. During this time, Bay Oral did not submit any of my insurance over to Pathology of Consultants. The cod they used was a medical code and not a dental one. I'm sent a full bill. I was told by Bay Oral's billing department that the client needs to figure it out and not them. I will NEVER return or recommend them. They also collect their "estimated" amount before even following through. I'm out $113 and waiting to hear back from my insurance to see if they will cover my visit.

I can not recommend this facility to anyone for a number of reasons…read more Their patient account portal was changed nearly 2 years ago and I am still unable to access my account. Staff gives conflicting answers on how this could be remedied, none of which are correct. The hygenist that I was assigned to, is not patient friendly. She complains that her shoulders ache because of the angle of the chair that is comfortable to me. When I contact the office and ask not to be scheduled with this hygenist, they reschedule the appointment to a later date but with this same hygenist. Appointments are hard to get, they clearly have the facility to serve more patients but it is under utilized. When I recently (in person) inquired if I had any outstanding payments and notified them to close my account, I was assured that it was taken care of. One month later they are renewing the supplemental dental insurance policy I purchased from them in the past. Ugggghhh.

Negative 10 stars!! I have been going here since I was a young kid. Had orthodontia work completed,…read morewisdom teeth removal, crown and root canal. I had no complaints, until I did. My last exam I was told my tooth that had the ctown/ root canal, was infected. I was told they had been watching it for a few years!!!!! Watching it? Watching it what? Watching it get to the point of what? In those years, ive had nasal, spinal and orthopedic surgeries, when were they planning on telling me this? This could have lead to serious medical issues!!! Needless to say, I will never go back, nor will I ever recommend stepping foot in this dental office EVER again! And yes, I have great Dental Insurance and isnt a matter of coverage or lack of ability to pay for treatment. This is on them 100% and they are playing with fire!

The best of the best in Dentistry, Painless injections! Massaging dental chairs! All digital…read moreimaging equipment for less radiation exposure! Complete onlay/inlay restorations in same day using latest technology -no waiting for a lab to fabricate it! Wonderful staff starting with the front desk and continuing all the way through treatment-assistants, hygiensts and Doctor. Dentisrty just doesn't get any better than this :)

I was totally pleased with my experience from that first phone call! The staff was 100%…read moreprofessional and caring, which is a rare combination. I can't say one bad thing about the way I was treated & the results & care I received!! Thank you!! I'm smiling today! :)

Went in for a concern of dislocated/trauma injury on my front tooth. They took full mouth xrays…read morewith zero consideration for the discomfort I was already in. Perio exam was extraordinarily fast and left me with soreness throughout for days. Dentist only spent about three seconds looking at the tooth I am concerned with, decided on no treatment at all despite the tooth having "probably moved" and told me to eat soup for three months and wait to see if it falls out, basically. No pain management offered at all. Proceeded to list off a bunch of other things I need that was quoted at 14k! Almost no explanation of any of the reasons for the work, didn't point anything out on xrays. And nobody told me their name at any point. I know I need some things done but I won't return to this drive-through dental place that didn't even remotely try to resolve what I came in for and only wanted to upsell me on a bunch of procedures with no options or discussion.

Dr.Malinowski gave me the best of care. he is excellent . Also, D'Ann was an amazing assistant.read more

DO NOT GO TO THIS DENTIST!!! I have been to 3 appointments and they have not touched my teeth once…read more they have set me up for 2 different appointments where my dentist didn't even know what we were doing that day, used all my benefits for appointments where they told me the same things over and over and never actually did anything. They also quoted me almost 6 times more than my old dentist for a treatment that was less effective. this place is an absolute disaster.