Called the business where we bought our Whirlpool refridgerator for repair. They forwarded us to Goad Appliance. We were asked to send a video of the refridgerator that included the noise being made. They called back immediately and informed us of the problem. Gave them model number and other info on unit and they ordered the part. Within a week they called and scheduled the repair. Came to house, installed the part within an hour and problem fixed. Diagnosis was spot on and estimate to repair was exactly as quoted. Very satisfied with service and results. Would not hesitate to use again when need arises. read more

Warranty repair for both washer and dryer. End of cycle signal does not sound on either one. Guy has been here three times. Still doesn't work. Last time said he needed to do more "research". Hasn't been back nor have I heard from him since that trip. read more

Greg has been repairing the appliances in my Blacksburg home and three rental townhomes for almost 20 years. He replies promptly to service requests, knows his business so well that he often diagnoses over the phone and orders parts so he can arrive at the site ready to fix the problem. He's an honest guy and we've become friends. I can recommend his business to anyone without reservations!! Fair prices for outstanding work. read more

I have a Bosch dishwasher that is 9 years old that needs service. I called Bosch and they gave me Goad Appliance Service at 276-728-2030. I called them and left 4 messages to please call me back. I have received no calls back, which I expected as a courtesy, especially since they are the Bosch service provider for our zip code, 24328. I've reported Goad Appliance Service to Bosch. I expected a simple call back, but got no such thing even after leaving 4 messages over 4 days. read more

Mr . Goad has been out to my house twice now over the years first for my fridge and again for my dishwasher. I don't think the negative reviews realize that this is one man not a company with several employees he is knowledgeable and gets the job done. read more

I had difficulty reaching them by phone and was concerned the appointment would not happen as our house is remote with no phone service. Mr. Owen Goad showed up as scheduled, was delightful, and the repair was complete. I would rate them a 5 if the phone issue was solved. read more

I had no difficulty reaching Goad, have had them at my home twice and both times got fast, friendly service, on time, affordable and very knowledgable. I used them in 2017 and 2018, maybe something changed from 2014...it's a family biz and the couple running it now are really nice. read more

Goad Appliance Service is not a company I would recommend to anyone for repairs to an appliance or anything else. Lowe's uses them for warranty work and twice goad has said they could not get in touch with us, with the last time causing the incident with Lowe's to be dropped. They use Lowe's to get the service call and then they spend needless time and money saying the control board needs replacing, when they never hooked up to the back of the washer through the computer port to even verify what was even wrong with the washer. Then it took almost 2 weeks to even get them back out to our home to install the part and only because I called Lowe's and got Goad's phone number to call and leave a message. Replacing the control board did not even fix the problem. Wasted time and money for Lowe's and us. Lowe's has been notified of the shoddy work and hopefully Goad will never be used by Lowe's again. My next review will be The Better Business Bureau. read more

I have nothing but high praise for Goad Appliance repair. Excellent service and reasonable prices. As newcomers here, we were extremely lucky to have found Mr. Goad. read more

Absolutely horrible people! Called several times before finally getting a call back and being told they opened a ticket and would be calling me back. It's been almost 4 weeks and guess what NO CALLS!!! I even went to Lowe's Hardware and talked to them, they even gave me the guys personal cell phone number, called it left messages... STILL NO CALL BACK! I wouldn't recommend this company at all to anyone! I don't believe Lowes or anyone should be telling anyone about them either, they are NOT reliable and very dishonest. I have been told they "choose" which jobs they want to do because he is "an old man". If you don't want peoples business... DON'T be in business to begin with! DO NOT WASTE YOUR TIME WITH THESE PEOPLE!!!!!! read more

They No call No showed my first appt. I had to call back the warrenty center for lowes to get them to set up a new appt. They it took them over a 2 months to get a part. Once they got the part instead of setting up an appt they just played cat and mouse and wouldn't come to galax to fix my appliance until they had another job in Galax. Never use, terrible services read more