cant get any better for a rental in the valley! first time i had to rent a car, i used one of…read morethose well-known places at the airport. it was a disaster, they overcharged me on a few items a lot and i had to fight them tooth and nail. next time, i LUCKED into desert rent a car! ive rented from them twice now, each time a joy. they have a great staff, friendly and accommodating. and NO unexpected charges. the last time, about a week ago, i got a brand new car fresh off the truck...it had 27 miles on it. and the mileage on the nissan versa was incredible. if i didnt love my old clinker so much, i'd but one - lol. so for reliable, inexpensive and friendly service, you owe it to yourself to check them out. im going to use them again in a few weeks when a friend is in town... i see another review from a lady who isnt satisfied with them.. i read her entire review, then i looked at her other reviews on different business...all i can say is she doesnt seem very happy with anyone or anything. not sure what the issue with desert car really was, but i can only attest to great service, friendly staff and my great luck with them!

I highly advise against doing any business whatsoever with Ace Rent-A-Car/Desert Rent-A-Car. What…read morefollows is the 100% true account of my experience renting a car from Desert Rent-A-Car, and the mistreatment I endured at the hands of their owner,Tim McCoy. That man is a volatile piece of human garbage, and his aggressive demeaning behavior, as well as discriminatory business practices, are not only wrong but criminal in nature. I recently rented a car with Ace Rent-A-Car/Desert Rent-A-Car in Cathedral City, California. I extended the rental a couple of times and was going to extend it a third time when I received a message saying that my credit card had been declined and that they would need me to let them know if I wanted to extend as I would need to provide another form of payment. I was working at the time as I work nights at a hospital in Joshua Tree , but when I got home in the morning, I replied to their message stating that I DID want to extend the car for another 24 hours. They then told me I could NOT do that as the car was needed for other customers. There's no reason as to why I couldn't extend the rental as I had the money to do so. I just had to give them a different card. And aren't I their customer as well? However, they said they wanted me to return the car so I told them that I would. Not soon after this, I went to have a cigarette outside and was sitting across the street from my apartment when I saw two men drive up, one of them got out of the car and went over to my rental car. He opened the car door with keys that he had, and got into the car. I ran over to the rental car and knocked on the window and asked him what the hell he was doing as this was my rental. The man petulantly stated that this was HIS car, NOT my car, and he was taking it back. I soon gathered that this man was the owner of Desert Rent-A-Car, Tim McCoy. I told him I was going to be returning the car, and that it was not due back until 2pm. I had just received their message. And that there was no need to come and physically remove the car from my possession, especially in the way in which he was doing it, causing a scene and being loud in front of all my neighbors. His behavior, his irateness, his anger, his highly inappropriate mistreatment of me as the customer was incredibly offensive and I want to file a formal complaint against Tim McCoy. He behaved as if I was stealing money from him, he treated me as if I had stolen the car and he implicated in his language and choice of words some discriminatory views that culminated in a racist and bigoted remark that someone like me (a young gay Latino man) couldn't possibly afford the car. He started going through the car, rifling through my personal belongings, and throwing them into a pile on his lap. I told him that they were my belongings and he had no business touching them , and that I would remove my stuff from the car. However, he blocked me from getting into the car and refused to get out after I had asked him to please get out and let me take my belongings from the car. He refused to let me in to confirm he had given me everything that was mine, and that nothing was left in the car. However, I know for a fact, everything WAS NOT given back to me as I am missing my work jacket from Providence St Jude hospital where I used to work (this is very important to me) as well as a few other things, including my iPhone Tozo earbuds, iPhone vent mount, and billfold that contained $80 (4-$20 bills). When I tried to enter the car against his repeated refusal to let me in., Tim McCoy then threatened me with physical violence. I didn't know what to do so I just backed off and looked imploringly at the other man who was standing outside their car ( as he was the driver). I asked him why Tim McCoy was doing this and why he was treating me like this, but the man offered me no response. Tim McCoy then dumped what he gave me of my belongings into my hands and took off. This was the most egregious, offensive, discriminatory and racist incident that I've ever had with any employee let alone Tim McCoy , the owner of Desert Rent-A-Car. I've rented cars from several places over the years and have never had anyone behave this way or been treated so poorly as I was that day. I've hesitated in coming forward because of the shame that I have just for the fact that I had this treatment inflicted upon me. I should've called the police or something, but I was too shocked that it was even happening to begin with. (Full account is available in attached screenshots due to 5000 character limit)

Easy pick up and drop off…read more When you get to the airport, call them and they will send a shuttle to pick you up. If you are leaving when they are closed, you leave the car at the airport. They will get it. Employees are very friendly and go over the car with you to document any dings.

If I could give zero stars, I would. I prepaid for a mid-size SUV through Orbitz, but when my…read moreflight was delayed (which obviously happens), I had no idea I'd be punished for it. The "service" here is a joke. Tim (who apparently runs the place) called me literally minutes before closing to ask if I was coming, then dumped a random Kia Forte by a flag in the parking lot and left the keys inside like he was doing me a favor. Not only was it the WRONG CAR (I booked an SUV, got a Kia sedan), but it reeked of smoke. When I called to complain, Tim acted clueless and said he didn't see an SUV on the order--total nonsense, since my Orbitz receipt clearly says "mid-size SUV." Either he can't read, or he just doesn't care. His solution? I could drive 45-90 minutes (depending on traffic) the next day to swap cars, or maybe they'd bring me one. Zero accountability, zero customer service. He even told me to "call his manager" rather than bothering to fix his own mess. Why is it my job to chase down his boss after I've already been ripped off? And as the cherry on top, I had to pay $12 just to get out of the parking lot. They offered to reimburse me, but at that point, I was so disgusted I refused. This place is a total scam operation--unprofessional, disorganized, and run by people who shouldn't be in business. Save yourself the headache and go literally ANYWHERE else. You've been warned.

No complaints , was sent here by my insurance company and they took care of me , shuttle service…read morepicked up and dropped off, staff was friendly

In full transparency, I posted on another yelp acct. In error. It was an account I thought I had…read moredeleted. This one goes in and other gets deleted. Enterprise Rent-A-Car ... Susan M. 24 days ago Maintain their vehicles! Let me say this first: I was renting, NOT testing cars I might to buy. While MY car was in the shop, I had to exchange my rental FOUR times Not in chronological order. 1* Rear seat belt sensor was bad an alarm kept going off EXCHANGED 2*Pulling out of my driveway and I went to go forward-transmission/engine felt like it dropped, resisted going forward. No alarm went off, no brake/braking assist was on. Stopped, turned off the car and restarted....same issue. EXCHANGED 3* carpet lifted, dirty a plus included it smelt like vomit and marijuana. Not good when I was going on Military Bases (note Federal doesn't recognize CA state law) 4*EXCHANGED 4*ABS sensor alarm kept going off with dash message may not brake ..EXCHANGED 5 an final car was fine. 683505 E Palm Canyon & next to PS Airport & in PS Airport. Good luck. To Enterprise Management team. To validate my review: Caliber Collision on Perez by Gerber you can verify with them. Also USAA team that's handling the list. Your team next to Airport said no animals service or not. Rocky, Jonathan at cathedral City In the Airport I was told by acting mgr they have 3x exchange limit. As courtesy they do this last one. After that I'd have to turn in and reach out to USAA. Great customer service Seems you can't research so here is one agreement for the four cars mentioned above. Take the time to look Enterprise Rental Agreement 3JV591 enterprise Business Manager Hi Susan, we would like to look into this further but need some more information. Please visit www.enterprise.com/ en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. - Christina

Today, returning my car, I was third in line, so I sat and observed. Everyone treated with respect…read moreand kindness. Then my turn, I expressed a concern, it was resolved immediately. I'm a Hertz PC member and have rented around the world; this location and their kindness approaches the top of what l've seen! Bravo and thank you!

I don't even know how to start this review…read more.. It was a last minute booking so that was that. Thinking that it was during the week, the place was pretty easy to pick up and drop off. Well, that's wishful thinking. This location is part of a little strip mall with a few other businesses and along the main strip of Palm Canyon Drive. Parking is somewhat of a first come first serve as the lot was used for the rental cars. When we picked up the car, there were a few people also waiting. But only one person was working. Let me just say, the lady working was sweet and trying to accommodate everyone. It's just, this place is a mess. One person working the desk the whole time I was there. I had a reservation for 2pm and didn't drive off with a car until almost 2:45. First off, the car I reserved apparently wasn't available so that was a bummer. She did offered us another but there was an additional fee to it. Which we didn't quite get as in the agreement they send you, if your car isn't available, another option would be available an no additional charge. So being charge more for a different car was not what we expected. Also it did take more time as the car wasn't cleaned which they had to get that sorted out for us. Again, as there was the only one staff on deck, she had to get that taken care for us which the place was left unattended with us just waiting as well as the other patron. Car itself was nice I must say. Only downfall, for some reason we could not get the freakin radio to work. The station that it was set on when we picked it up was fine but about 15 minutes into the ride, it started to static up. Even with all the other station that was programmed, could not get anything to work. It can't be that hard to change or find a station but something with this car, it just keeps scrolling over and over and never found a station. And that was for a good hour or so in the car. Couldn't figure out why a station wouldn't work. When one finally did work, it was one that wasn't what we normally would listen to but oh well. We tried. The car itself was roomy which was nice. The original car we booked wasn't available as something was wrong with it as we were told so this one was the only option and was an additional fee. Then comes the return. Still a weekday and the place was pretty busy. At least this time there was two staff on deck. But the same thing, it was slow and trying to serve everyone. What we didn't get was, why was there no runner or someone in charge of the cars so whoever was at the counter could just accommodate the customer. There was about 8 of us when i arrived to return the car which also took a very long time. At one point, everyone was just staring at each other and wondering what was going on. One of the staff had to take a car to get wash as it want dirty while the other staff left to fill a car up with gas. Everyone was literally looking at each other and was like, what now. That was good while until someone actually came back. How can you just leave with no staff and customers just standing and sitting there. At least have someone else on deck to fill the car up and prepare it for washing before sending it off with the customers. Honestly, it was so unorganized. Mind you the gal that took care of us was very sweet and I understand trying to help everyone. But to have something so unorganized and leaving while customers are waiting and wondering what just happened. Even a few of the guest had regrets of not getting a car from the airport. It's just not organized. I should stick to picking up a rental at the airport which has alway been a breeze.

I've realized that a rental car isn't something you typically write a review about, so I wanted to…read morejust give these guys a shout-out because it seems that everyone else just came to complain. I had a great experience with them! They came and picked me up in Palm Springs, gave me the best rate that I'd been able to find, and even gave me a nicer vehicle than I'd originally been assigned! Yes there's always a wait time when you're renting a car, but if you pay beforehand like I did, and you buy the insurance, it's a relatively quick process! I liked these guys. I'll be using them again later this month.

We just completed a week long rental. We were able to get a 2025 Nissan Altima with SiriusXM for…read moreless than $158 total. The car performed perfectly. The folks at the Cathedral City location were prompt, professional and friendly. We are locals who have rented from them before and continue to do so in the future.

Another great experience. This was the dropoff point for a one way trip. Staff couldn't have been…read moremore helpful. I'll be back. Odd location - I didn't know they were here!

Reservation #07005501US6…read more Deeply deeply saddened by this experience..... we live locally and and after a long year of driving our own local business we were excited to go on a road trip to Northern California via the PCH. Excitedly we booked a convertible car for this trip six months prior to our travels..... today we were so excited to start our trip, Ubered over to the rental location to pick up our convertible. On arrival no convertible! The owner said it's summer they're hard to get?? You had six months to have a car in place. Obviously this guy takes convertible orders but has no intentions of ever having any on the property (what a scam) informed us we could take a car here and simply drive over to the airport location and swap cars. So if we drove to the airport to switch cars. On arrival the airport Avis are obviously aware of his scam and had no intentions of swapping a jeep for a must and convertible ..... long story short do not deal with this scam of an Avis location, no morals whatsoever, on reaching yelp sadly we are not the first, or I'm sure the last!

5-Star Review for Aztec Car Rental…read more We had an excellent experience with Aztec Car Rental. The booking process was simple and convenient through both email and phone, and they were able to accommodate the exact car model and class we requested. Every interaction with their team was friendly, professional, and helpful. The service was exceptional, including pickup arrangements and a convenient transfer to Palm Springs Airport when we returned the vehicle. The car was very clean, comfortable, and great value for money. We would definitely recommend Aztec Car Rental to others and would not hesitate to use them again in the future.

Needed a last minute cargo van to help my daughter move in LA. I called all the big brand rental…read morecompanies and no one had any availability. Others charged by the mile so round trip to/from LA would have cost too much. Aztec to the rescue for $89 and 300 miles which was enough round trip. They were very accommodating and pleasant to deal with.

This place saved us Thanksgiving Day as my car broke down and everything was closed. Thankfully we…read moregot a car and made it to Aneheim in time to watch our team play in the Wooden Classic. In addition, when my husband forgot his credit card at the counter, they were nice enough to drop it off to is! Thank you very much!!!

I would not recommend this site EVER. Made a reservation as an Emerald Club member 4 months ago…read more Have confirmations etc. I arrived 30 minutes ago and waited 15 minutes in line to be told there is no car and it would be 10 minutes. I've now waited longer for the car than the flight took to get from SFO to PSP. I don't understand the point of having a reservation if the company is UNABLE or UNWILLING to deliver the vehicle. The staff are excellent on site. I can't speak with the same confidence about National Corporate. Seriously. Addendum: Thank you National for the reply. I've had multiple positive experiences prior, hence the surprise at not having expectations met. Generally I'd give this organization a 4 stars. I just now know better than to assume a confirmed reservation has any meaning when there is high demand or any type of event in the Coachella Valley.

Nope! Car was dirty. Seemed like it passed from the previous renter straight to us. It was…read moreultimately not worth the lost time to rectify. Price was just okay. Do better Enterprise, do better.

We absolutely love Enterprise Rent A Car! Been renting cars there for years. Awesome prices and…read moregreat customer service provided. I highly recommend this place

In full transparency, I posted on another yelp acct. In error. It was an account I thought I had…read moredeleted. This one goes in and other gets deleted. Enterprise Rent-A-Car ... Susan M. 24 days ago Maintain their vehicles! Let me say this first: I was renting, NOT testing cars I might to buy. While MY car was in the shop, I had to exchange my rental FOUR times Not in chronological order. 1* Rear seat belt sensor was bad an alarm kept going off EXCHANGED 2*Pulling out of my driveway and I went to go forward-transmission/engine felt like it dropped, resisted going forward. No alarm went off, no brake/braking assist was on. Stopped, turned off the car and restarted....same issue. EXCHANGED 3* carpet lifted, dirty a plus included it smelt like vomit and marijuana. Not good when I was going on Military Bases (note Federal doesn't recognize CA state law) 4*EXCHANGED 4*ABS sensor alarm kept going off with dash message may not brake ..EXCHANGED 5 an final car was fine. 683505 E Palm Canyon & next to PS Airport & in PS Airport. Good luck. To Enterprise Management team. To validate my review: Caliber Collision on Perez by Gerber you can verify with them. Also USAA team that's handling the list. Your team next to Airport said no animals service or not. Rocky, Jonathan at cathedral City In the Airport I was told by acting mgr they have 3x exchange limit. As courtesy they do this last one. After that I'd have to turn in and reach out to USAA. Great customer service Seems you can't research so here is one agreement for the four cars mentioned above. Take the time to look Enterprise Rental Agreement 3JV591 enterprise Business Manager Hi Susan, we would like to look into this further but need some more information. Please visit www.enterprise.com/ en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. - Christina Note posted screenshot requesting delete wrong acct