Customer service here was just poor. Really really poor.
I had made a special journey to this store to try on and hopefully purchase a pair of walking boots I had seen online. At the time of visit (approx 18:30) the store was quiet, with no customers apart from myself in the footwear section. There were staff either talking amongst themselves, stocking up, or just doing anything else other than wanting to give me any help despite me looking like I actually needed it.
I eventually chased a member of staff down who retrieved the shoe size I needed. I tried on two different sizes. There was no check-up to see if they fit; if I liked them; if I would like to try on a different pair. Nothing. Nobody actually cared if I was there or not. I eventually ended up leaving both boxes where I sat with nobody around to help or for me to return them to and I decided that my money would be better spent elsewhere.
With high street stores closing at such a fast rate, it's no wonder why, when you have stores such as this one, that offer products at higher prices yet offer zero customer service to justify the extra expense. In this climate, I wish Go Outdoors the best of luck. At this rate, I think you'll need it. read more