I had booked a party room for my sons first birthday, and to say the least it didn't even feel like a party as we were rushed from putting up the decorations and having the birthday cake,
my baby was asleep and they had brought in the cake also I had called in earlier to see if I'd be able to get the room a lil earlier and if I could get my balloons pumped they confirmed yh we have someone special who sets up the room, when it was time to blow the balloons the girl in the room advised that they don't have a balloon pump so she starting blowing them up one by one but still wasnt all the balloons only around 7 from a pack of 50, the minion room was sooo small also, when I was booking over a month before the date they said that the room is big and can fit a lot of high chairs total lie, I also feel like they had definitely overbooked the day because of how fast they were trying to get us out of the room, I had asked for a Mickey mascot which had only come in for a few minutes, they had seen my son was asleep but they still decided to turn the lights off and bring in the cake while my son was still asleep !!!!!! instead of giving me more time cause I was already trying to wake him they just went ahead and did what they wanted cause they needed the room for another party, terrible customer service i would never go here again and would never recommend it, couldn't even enjoy my sons first birthday in peace without having dif staff members coming to me all the time saying they need the room and all this utter rubbish, very understaffed aswell, don't know any staff members name as they never introduced themselves either, just started talking how is this even a party venue I don't understand just very stressful and not satisfying in any way shape or form. read more
