Dr. Go is a very likable person, but his actions make me believe he is not an honest man.
My husband and I were both loyal patients at Go Dental for over 10 years when Dr. Go talked my husband into getting a dental implant to replace an existing bridge for a missing tooth in the front of his smile. During the surgery, (per statements of several dentist that have evaluated the implant) Dr. Go incorrectly placed the dental implant, putting it so high into my husband's gum line that it now looks like he has three front teeth. After the surgery Dr. Go blamed the implant placement on my husband's bone structure. Though we trusted Dr. Go at the time, per dentists that evaluated my husband's case, this claim turned out to be untrue.
It's been three and a half years now and the ordeal is still ongoing. I've missed 40 hours of work taking my husband to four additional surgeries. After working with a new dentist we now know the procedures performed normally take 6-8 weeks to heal, but Dr. Go and his team repeatedly stated the healing time as 6 months. I can't help but believe they stretched out each additional treatment to 6 months just so they could run out the clock on a proper medical malpractice case. Dr. Go left my husband with an unsightly metal screw sticking out of his gums for over a year. I feel this was done just so he could keep us in the dark for as long as possible.
We trusted Christopher Go and he treated us horribly. When we finally figured out what was going on and confronted him about it, Dr. Go told me and my husband that the new technology commonly used to do these implants, something called a CBCT, didn't exist when my husband had his procedure done. I'm a registered nurse a can assure you this technology did exist at the time. A CBCT is a 3-D image of teeth, soft tissues, nerve pathways, and bone structure. Dr. Go showed me my husband's CBCT image just before the surgery for which I was permitted to observe. In addition we have the receipt for the CBCT. Even so, Dr. Go continued to deny this image was available or ever taken.
I feel horrible that I let this happen to my husband. He never smiles for photos anymore. I can't even get him to smile at me! He's always self-conscious about his smile now. This has been the worst experience for both of us. We have asked Go Dental to pay for their mistake, including the additional surgeries my husband has been forced to go through in an attempt to correct the damage done during the initial implant procedure. They have refused to do this, offering instead to pay for six dental veneers to enlarge all of the surrounding teeth. My husband's smile has been destroyed. Had Dr. Go had any experience with dental implants, the restoration could have been perfect. It boggles the mind that this office is willing to pay $10,000 for dental veneers, yet unwilling to just give my husband the $10,000 so we can recoup our out-of-pocket costs and complete the work with a dentist we actually trust.
All we want is to get on with our lives. Now we are forced to take Go Dental to small claims court just to recoup some of our expenses and move on from this nightmare. The measure of a business is not how they treat people when everything goes smoothly. The measure of a good business is how they treat you when things go wrong. By this measure, Go Dental has been a complete disaster.
We will see Dr. Go in small claims court in about a month (March 10th 2016). Hopefully we will be done with this office after that. In the meantime, I recommend you avoid Go Dental. The staff is very nice, and I understand why they have such good reviews, but all the pleasantries in the world cannot make up for what I feel was careless work and outright deception. They were very nice to us for 10 years and we trusted them completely, but ultimately that turned out to be a very costly and painful mistake. read more