My appointment for a renal ultrasound was originally for 4:25 pm, but there had been a cancellation…read morefor 3:25 pm instead and they were kind enough to call me and I was happy to get things over with. The young lady at reception was very pleasant and helpful. My technician was Asfa and she was extremely efficient and competent and very friendly as well. Highly recommende. Cheers Alfred

From the owner: At Sure Care Diagnostics, we deliver precision imaging with compassionate care. With 5 convenient…read morelocations across Ontario, we’re trusted by over 100,000 patients each year. Our experienced technologists and radiologists provide fast access to appointments (often same week) and timely reports. We offer X-ray (walk-ins accepted), ultrasounds, and more. Our focus is simple: accurate results, efficiency, and a patient-centred experience.

Excellent staff from the greeter /front desk receptionist to the staff taking the scans. Very…read moreprofessional, accommodating & clean environment

I had a great experience with this lab. Very timely service, technologists were kind and I will…read moredefinitely come back here next time I need x ray and ultrasound.

I missed my scheduled appointment in my regular place and it was one of the few places that still…read moreaccept walk-ins now. So I called ahead of time and walked in on a weekday morning. The wait time isn't that long and I was able to see the technician in 20 mins for my ultrasound. Farah, my technician was very nice and friendly. She explained what she was doing every step of the way and even let me take a video of the ultrasound for my husband since they only allow one person at a time because of Covid. Overall, really good experience. I think I prefer this place over my regular place and will be coming back for sure

Bill preformed my husband Ken's mobile X-rays at Wellington Park convalescent care. He was kind and…read moregentle. The physician had the results on the same day Well done This service was amazing Thanks Bill From Charlene Medland

Im not one to post reviews but the INCREDIBLE experience I had at STL Diagnostic Imaging is…read moresomething worth writing about. Having had multiple ultrasounds over 3 pregnancies, I can confidently say my experience here was top notch. The staff were extremely friendly, knowledgeable, kind and thorough. Even my husband who has basically been treated as second class at every other ultrasound said he left feeling like he was valued. I can't say enough for the staff and service at STL. Wont ever go anywhere else again!

Oh my God, the…read morereceptions are so bad from the 3rd world countries that can not communicate and dont have good manners. They lie and tell you that your doctor did not send us the request. I had to go and get the prove of document from the doctor that has been submitted. This is a month that I am trying to get appointment but they are hanging the phone on me. I am not sure how to contact their management.

I had an appointment today for a shoulder ultrasound which I have waited 2 months for. I went to…read moremy appointment today only to be told it was cancelled because I did not confirm the appointment. When this was originally booked I should have been told that I had to confirm the appointment within 24 hours. If I had known, I would have done so. THIS IS PURE CRAP. I now have to wait until August. I made the original appointment at the end of March. I am a responsible person, who shows up for appointments. THIS IS CRAP!!! I will be telling my doctor about this unprofessional practise. In addition, the receptionist I dealt with needs customer service lessons. She was rude and condesceding. This is totally unprofessional. What a joke. If I could rate the service today it would be - 5 stars. Unfortunately, all I could give it was a 1 star. I use the vet next door to this facility, they get a plus 5. So unfortunate that care for people is so poor.

This imaging location is inside a larger medical building that houses other healthcare…read moreprofessionals. Like in many medical offices, the staff here seem overwhelmed with work. As a result, they're either very efficient and you're seen on time, or you may end up waiting an extended period. The building is fairly new and still clean. However, paid parking is required, which I find frustrating in this day and age. I'm also not a fan of their booking process -- the phone just rings and rings, and you often have to call multiple times. They offer the option to upload your requisition, but then take too long to respond. That said, today they were right on time, and things moved pretty efficiently. Saluti

I visited GNMI X-Ray and Ultrasound Clinic today with a requisition for both an X-ray and an…read moreultrasound. Unfortunately, my experience at the front desk was extremely disappointing. The receptionist who assisted me was dismissive, unprofessional, and spoke to me in a cold, rude tone with no empathy. She essentially told me to "research it myself" when explaining the long wait times for ultrasounds. This is not the first time I have encountered her, and it has become clear that her negative demeanor is not an isolated incident. Someone with such an attitude should not be working as the first point of contact for patients who are already feeling unwell. On a positive note, the X-ray technician, Holly, was exceptional. She was warm, professional, and genuinely caring, and she significantly improved my experience. Overall, while the clinical care was excellent, the customer service at the reception desk needs serious improvement.

I'm a little hesitant to write a glowing review of this Alpha Laboratories location because it's a…read morehidden gem and I don't want it to get busy, but here goes. Alpha Laboratories opened up here just a couple of years ago when the plaza was developed. There are a lot of parking spots that get filled up quickly, but I've never had a problem finding a spot. The lab is fairly small inside. The waiting room seats several people, but it's not particularly useful since the wait is extremely short. I haven't seen more than 2 others waiting when I come by. When you walk in, they give you a slip with a number on it. On the other side is a sudoku puzzle to help pass the time. How thoughtful. However, I rarely have to wait longer than 10 minutes. This is a huge contrast to some of the more popular labs, like Life Labs. I've been to multiple Life Labs locations in the past and there's always a line out the door and the wait can be an hour or more. The phlebotomists here also work the front desk. They're both skilled and caring. They get the job done quickly. Alpha Labs is my go-to place for blood work because I value my time.