So this is a first. An employee at GNC in Tullahoma has no clue how to do a refund/return or an even exchange. I bought an item from there on 9/12 and I asked the store associate if I didn't like the flavor, could I return it or get an even exchange if I have my receipt and they said that's no problem. Well, I ended up not liking the flavor and asked for a refund and showed my receipt and she said she can't give cash back even thought it shows on the receipt that I paid with cash and that she doesn't know how to do a return or even exchange but that she could put it back on my card. So I gave her my card. After she swiped it TWICE, I checked my bank account (it automatically shows me when the credit will post onto my account and how much of a credit I'll be getting back) and it said that I have a credit of $0.00 and that GNC charged me another $26.78. I went back in and got the managers number and left a voicemail for him to call me back. Why would they have someone working a cash register who doesn't have a clue on how to do a return or even exchange? This person needs to be trained more and shouldn't work the cash register until she is trained more. read more