I'm a long-time GNC customer, having given them thousands of dollars over the years in many different states, and I always get great service elsewhere... so this one got me fired up, folks.
The woman working here is completely and frustratingly ineffective. She didn't greet me when I came in and couldn't answer wether or not they even had one of their main products. She had no knowledge of what it was nor what it did. To make matters worse, she was still fielding phone calls from family members while she was supposed to be helping me find my product. When I showed her a picture of the product on my phone she looked up in her inventory, and realized she didn't have it. This is my third bottle of the stuff... it's always at other locations. I told her what it was she started sliding me bottles of what she thought had similar characteristics, saying "this one's good" then another, "this one's good", then another, "this one's good"... she had no idea. She even mixed a sleep aid in there somewhere cause the bottle branding looked similar. Then she couldn't get the computer to pull up my account to credit me my pro discount. So she recommended me to "use your email, on your phone". After a tediously long line of questioning to discover what that even meant, I said no, asking her to please figure out how to pull it up on the computer like every time I've gone to a GNC. After 3 more minutes of waiting for her to figure that out, I managed to research what else I should buy in place of my intended product. Still unable to work the computer/register, she then called GNC customer service as to show that she was determined to help, but then abruptly handed me the phone when the technician answered. I stood there for a second in disbelief, like did you expect ME to figure this thing out here?!
I'm apparently not the only one who's experienced this level of service and I'm seeing it's been like this for years. Steer clear from this place. But if you MUST visit, bring a picture of what you're looking for and lower your expectations drastically for a normal GNC customer experience. read more