This "Spa" if you can even call this business that, had many MANY shortcomings. First, they did not place my appointment on their schedule which in turn, ruined the gift option of my groupon purchase. This means that the groupon gift that I purchased in November for a friend visiting me in Miami on a specific weekend in March, and the appointment I made 3 months in advance (January), wasn't made nor was it able to happen. At first, they were completely obliviously as to why I was so upset and had no clue apparently as to what they did wrong. They stated that they were booked all day and unfortunately, there was nothing that they could do. Despite having my friends information in their system, the person who entered the information back in January didn't enter the appointment into the system. It was at this point that I spoke with someone else who was able to transfer the groupon back to me and schedule an appointment for me on the following weekend. I was still upset because the WHOLE purpose of this groupon purchase was to give it to my friend as a birthday gift. However, I thought at least I'd get my moneys worth so I went. HA! Upon arrival at the "spa", it was clear at this point that this was definitely not a "spa". In fact, it's a clothing/bikini store, tanning bar, nail salon, and massage room "spa" in Hialeah. I mean, they were literally selling bathing suits and doing Mani and Pedi's in the waiting room.. I was then informed that in addition to my groupon gift purchase price and subsequent inconvenience the prior weekend, I would have to pay an additional mandatory 20% gratuity charge (off the original service price, not the groupon value)!!! Never was this charge mentioned during my initial call to place the appointment back in January, nor was it mentioned when the mixup occurred the weekend prior nor when I called that morning to confirm my appointment. That meant an additional $25 charge even before I had even entered the room and could judge the services myself. By the way, the "cleaning facial" was basically the nail tech wiping my face with wipes and aiming a humidifier in my face for 10 minutes. Then she lathered my face with some vitamin c and then cleaned her hands on my hair!!! The stuff wouldn't come out for 6-8 washes!!!!!!!!! The "Swedish Massage" was even more dreadful. She literally only lightly rubbed my shoulders, arms, neck and from my knees to my toes. That's all! Since when is your back and thighs not included in a Swedish massage?!? This place is a complete and utter RIP OFF and I'm incredibly saddened that Groupon would even associate with this type of establishment. I highly doubt I will ever purchase a service through groupon again and that is due to this incredibly awful experience. And you can have no doubt in your mind, that I would NEVER return nor recommend Glowing Gold Tanning Spa to anyone EVER! read more