Brandon had replaced gas lines, routing to new furnace and replacing a damaged stove line. He also…read moreworked on our old boiler system, when another plumber fixed it poorly. Fast and professional.

We had an outside faucet break on a late Friday afternoon. Brandon was here in less than a hour and…read morepromptly had it repaired so we could turn our water back on. We highly recommend Elk River Plumbing & Heating.

After calling several other sewer cleaning services after hours for the nursing home I work for and…read morebeing told my SEWAGE FLOODING had to wait to be fixed until tomorrow, I got ahold of Cotter's Sewer Service and they came promptly and fixed our problem within an hour or two! They worked wonders and I would recommend them to ANYONE in need of their services. Scott Beller Skyline Heights Nursing and Rehab Billings, MT 59102

Cotters is always on time and trustworthy! Thanks for the great job and taking care of our plumbing…read moreissues!

Bob did a great job replacing my shower's old mixing valve. He got the job done quickly and at a…read morereasonable price. I wouldn't hesitate to call Bob again for any plumbing problem that I may have in the future!

When I read all of the reviews I thought that this is definitely the guy…read more I don't know what went wrong but on 05/12/23 I left two messages, one on each of his listed phone numbers with no response. I figured, okay it's a Friday so things must be hectic. Over the weekend I saw that he had an online contact form so I filled that out and anxiously waited until noon on Monday with again no response. If he was too booked to do the job, I understand but what I don't understand is not having the courtesy to call to let me know that I should be looking for someone else. I was fortunate to find another company that was prompt, professional, and fairly priced so my issue has now been corrected.

I just came from a friends house who is an older lady. Benjamin Franklin Plumbing sent a plumber to…read moreher home to fix several leaks. He was there for a little over an hour, did nothing but remove an aerator from a bathroom faucet and left it on the counter. He said they would have to order parts and come back and fix things. He then told her it was 220 dollars for the visit, she wrote him a check, he gave her no receipt. If you don't fix anything how can you justify charging that kind of money. It is shameful, gives the plumbing industry a bad reputation. Shame on you

About 1 year and 7 months ago, Benjamin Franklin Plumbers (BFP) in Billings, Montana, handled both…read morethe purchase and installation of my water heater. The installation was quick, taking less than an hour, plus perhaps another hour for pickup and delivery. However, my experience with BFP has been nothing short of frustrating, and it's clear they don't stand behind the products they purchase and install. A few months after the 1-year parts and labor warranty expired, the pressure relief valve failed, and BFP charged me $188 for labor to replace it. They also checked the water heater expansion tank and water pressure but failed to record that information in their detailed notes--information required by the manufacturer, Bradford White. I found this failure unusual, especially since my unit was fairly new. For comparison, my previous water heater lasted over twenty years without a single issue. Recently, the water heater failed again when the catch pan filled with water, triggering the unit to shut off. I called BFP to identify the problem, and they informed me the water heater was defective. Their solution? Replace it for $850, though they later lowered the price to $776. I think it's outrageous that they would charge me such a high amount for a defective unit they purchased and installed, especially considering how little time the original installation took. I would not recommend Benjamin Franklin Plumbers to anyone. If you're set on using them, I strongly advise requesting estimated costs for any issues that might arise after the labor warranty expires. There are far better, more customer-oriented businesses in Billings that stand behind their products and charge reasonable prices. Save yourself the hassle and look elsewhere.