Great brand new hotel with fantastic rooms. The rooms have amazing bathrooms and furniture…read more The hotel connects directly to Heathrow Terminal 4, so perfect for early morning flights. The hotel has very friendly staff. The hotel also has a wonderful restaurant and a Costa coffee inside it.

Absolutely the worst place I have ever stayed. The rooms were horribly drab, the lighting…read moredepressing and the towels frayed and quite obviously used beyond their lifecycle. A staff member told me to eat elsewhere as the chef had quit, warning the kitchen wasn't good. During a cold evening in winter, the heat was shut off at 11:00. When I phoned the desk (four times), and someone made a show of 'fixing it,' I was finally told the heat was shut off at night! Would have been awful at $50 but it was a holiday week (not another room anywhere) so it was more than three times that! It was a depressing experience made more so by the lack of care on the part of the staff. I cancelled Monday (when I arrived!) for my Thursday night stay and was told by several people it was plenty of notice to be refunded to meet their three day cancellation policy. Never happened. After 6+ calls to the UK, and numerous attempts to speak with someone (or perhaps a return call?), was informed that it didn't meet their cancellation criteria. Whether or not I'd been refunded, I'd still have written them a horrific review. . Did I mention the beer in their pub sucked? And quite frankly, there isn't enough beer in the world to make this place palatable.

My mum and I stayed here for 2 nights on a shopping trip to Gloucester and Cheltenham. It is…read moreideally located, not far from junction 12 of the M5 and not far from Gloucester city centre. It is located in quiet town and as such we had 2 good quiet nights sleep. There is ample car parking, although I would have liked a better lit car park. The staff were very friendly upon arrival and at breakfast. Our room was clean, well maintained and very welcoming after a long drive. We had booked a twin room but in actual fact we stayed in a family room with a double and a single bed. Towels were provided as were shower gel and shampoo. There was plenty coffee and tea supplies for us to use, a trouser press and a table top ironing board should we choose to use them. Breakfast was a choice of continental or full english, so we tried both. The first morning we had cereals, toast and warm croissants with coffee, which was lovely. The second morning we chose to try the English breakfast, which comprised of bacon, sausage, fried egg, black pudding and tinned tomatoes. It was plenty big enough for us both but I personally thought the black pudding was too dry. A minor disappointment was that the hotel didn't have a full time chef at the time of our visit and so we chose to ate in a public house in the vicinity on both evenings. We would have liked to try the hotel's food but went for the safe option of eating elsewhere. In summary, this is a friendly quiet quaint hotel close to Gloucester city, which we would happily stay in again.

My son and I stayed here while in the UK on holiday. Very nice quiet authentic tavern, with plain…read moreclean rooms. Pub downstairs, with indoor/outdoor seating, and a very cozy keep with tall leather chairs for visiting or reading by the fire. A few rooms up top. Beds comfy and proprietors nice and cheerful. Close to the center of town, an easy walk to the cathedral and other limited sites there. Experience was like happening by a real pub/tavern and having a homey evening. Great ales and the food - we ordered the best bangers and mash I've ever had, though eating hours are limited :).

Stayed here 10/9-10/12. No lift. Many, many stairs. Musty odor. Rooms in poor condition and very…read moresmall. Raised the price after our arrival due to Rugby World Cup ! Maids left clean linens sitting outside room doors on the carpet not wrapped! Hotel was recently sold to new owners...hopefully changes will be made! Location is good but this does not equate the price!