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    Services - Glenn Dougherty

    Car and truck insurance

    Life insurance

    Homeowner or property

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    8 years ago

    Very good reliable insurance. Will refer to friends & family. The staff is very friendly & helpful.

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    10 years ago

    The staff is very courteous and helpful. They handle insurance requests in a timely manner.

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    Talro Insurance

    Talro Insurance

    (5 reviews)

    West Lawn

    My experience with Talro has been awful…read more.. I began with Talro due to a dealership recommendation. However, Talro has been terrible to work with. They don't respond via email at all, and customer service cannot handle concerns. I was placed on hold for 20 minutes, and therefore, my interest working with them has changed. I have canceled my policy. I was expecting my $200.00 down payment back, as it was stated in the contract that they would refund this amount so long as I canceled the policy within 30 days. When calling the company on the 21st day they informed me that I would only receive $15.00 back. Would highly recommend not using their service and I do not want to report this to Attorney general, however, this is unacceptable and correction should be made.

    (Before commenting please read my review, so you can understand how TALRO works)…read more My experience w/TALRO Let me start off by saying Talro Auto Insurance Agency, is exactly that an AGENCY, not an insurance COMPANY. Talro, is an insurance BROKER they try and find you the most ECONOMICAL RATES And thats not a bad thing they deal with smaller INSURANCE companies whom they have contracts with. They deal with affordable insurance RATES. but are the best no not really. You get what you pay for. The only thing the STAFF can do is take payments, issue policies, and etc. TALRO does not handle the claims; for example I was with DIRECT AUTO my vehicle was involved in an ACCIDENT. I contact DIRECT (Insurance Company) to handle the CLAIMS not TALRO (Broker). If I couldnt get a hold of DIRECT AUTO a manager named (Santiago) helped me, The Waukegan Staff was also very helpful. So, again I haven't had any issues with claims or anything just like with any insurance; HEALTH, LIFE, WARRANTY, they all take awhile to payout even ALLSTATE, STATEFARM, AMERICAN FAMILY(American Family, took almost a month to send out my payout check to my lienholder), so it is not just TALRO. Nothing but great experiences with TALRO.

    Glenn Dougherty - homeinsurance - Updated May 2026

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