Updating my review after today's events.
Like I mentioned in my last review, the location is really great. It's next to many shops and restaurants so you're never bored. If you attend Swinburne University, Glenferrie Railway Station is right at your doorstep.
So why am I giving 2 stars? The "customer service" window does not do what it says on the sign... provide customer service. The man who is regularly there should NOT have a job dealing with customers.
I haven't bought a Myki because I thought Metcards would still be sold at customer service windows and I needed to get to a meeting ASAP. The man condescendingly said "Zone 1 2 hour tickets do not exist. You need a MYKI." Okay, that's fine although he could have just said something like "Sorry, Metcards have been completely phased out."
So I bought a Myki from him, and he took his sweet time counting the money given to him, inputting the Myki into the system etc. I very POLITELY said "I'm really sorry but my train is arriving right now can we speed it up a bit?"
Note that I said politely. I wasn't a raging customer. I treat every customer service representative whether it be at a restaurant or even a telemarketer with respect because I know how shitty jobs can be and I don't like making it more difficult for someone.
His response?
"I don't care" in a sarcastic tone of voice. I was shocked that in a city that values the importance of customer service, I have to deal with an absolute CUNT (and I don't use that word lightly). Look dude, the world doesn't revolve around you when you're doing a CUSTOMER SERVICE job. You have to learn to be polite, even when you're having a bad day. Don't drag someone else down into your misery. read more