The customer service is outstanding. The website is in need of an upgrade, the saloon is not open…read more Also, I think "lodge" is a more appropriate description than resort.

Our two night stay at Edgewood Resort was above and beyond. The staff was extremely accommodating,…read moreproviding us with anything we requested. Brandy and John were the two that we dealt with for our stay. The room we requested was a river view with a king bed. The floors were hardwood in the room, plenty of lighting available, a mini fridge, ceiling fan and air conditioning. We spent some time on the balcony with a few drinks just enjoying the perfect evenings. Although some may consider the room to be a tad bit high, we found the whole experience to be well worth every penny.

My fiance and I were in town for the first time visiting friends in the area and they got us a room…read moreat the Harbor Hotel. The location was very convenient to the town, walkable to all the restaurants and shops. Our room was very comfortable and spacious, and the bed and pillows were SO comfy. We also had a nice view of the water and boats from the room, which was a bonus. However, the balcony hadn't been cleaned off in a while as there were lots of bugs and cobwebs. The hotel also offers Starbucks coffee on each floor every morning! The breakfast on the patio was good, but the service was a little slow. We also enjoyed happy hour on the patio one night though --the crab dip was delicious, and the espresso martini was excellent. A couple of things to know before your stay: there aren't complimentary bottled waters in the room, but the front desk is happy to provide them if you ask. The hotel also doesn't have a late-night market or convenience area for drinks and snacks, which would have been nice. Overall, we really enjoyed our stay and would definitely recommend The Harbour Hotel for anyone visiting Clayton.

This hotel is really nice…read more Been here a few times and returned under their special winter pkg. Occupancy was low. Room was clean. Restaurant was excellent. Breakfast food and service excellent. Large portions. Starbucks coffee free, front desk in morning fantastic. Makes no sense, you can bring free coffee into Restaurant but if you order it with breakfast, $5.00. Front desk, Jacob evening fantastic. Some daytime staff at desk unfriendly and so, so. Shower, no cold water in couple rooms, some only hot water. Still overall recommended. Nice pool and hottub. Large event space and easy parking. Ps Robes are very nice and worth $75. If you need one.

Made our annual trip and stay at Riveredge for Memorial Day weekend. Room was ready upon check in…read morejust before 4pm. Stayed on the 4th floor Queen Room with Jacuzzi Loft. Though the resort is aging I love its vintage charm and the balcony with view of Boldt Castle and St Lawrence River! If you are looking for Five stars and modern hotel this is not it. But if you are looking for a great hotel with character multiple restaurants, bar, tiki with live music and events, this is definitely the spot! Room clean, bathrooms are on the dingy side, supplies replenished upon request. I used Trivago to book room which was a substantial savings. Just over $500 for Saturday and Sunday. Indoor pool, Jacuzzi was closed in pool area.

We travel a lot. We were new to the area and booked a room for three nights. They double charged us…read moreand now we have to dispute it via email! For $250 dollars a night you should expect more. It is an old hotel. The room was acceptable. The towels were small and dingy. The soap was so small and cheap. Not asking for much, a simple hand soap. There's no complimentary coffee. The blankets were worn and not sufficient. No microwave in the room.

The best RV park we've been to. The views are wonderful, everything is clean and the spaces aren't…read moreright on top of each other. There are spots next to the water but we wanted a spot we could pull right through. The campground is perfectly situated on the water, close to Alexandria Bay and super close to a Price Chopper. I can't say enough about this wonderful park!

Swan Bay is the best RV resort that we have ever been to! From the full hook ups and even concrete…read morepads to the amazing amenities and being right on the St Lawrence River! In the 3 years that we have used Swan Bay - we have found the staff to be very friendly and eager to make sure that our every need is met. My family and I love Swan Bay!

We stayed at this so called resort, which it is NOT. The room smelled awful. There's rust in the…read morebathtub, lamp in room does not work. The tv was very small, pillows are so very thin and not fluffy. The outside pool was dirty so we didn't use it. Paid $150 dollars for a way overpriced dump. Would never stay there again. Avoid this location.

I would like to start off by saying that once we got there, we had an odd feeling. Went to the pool…read moreand and the whole decking was wavy and did not seem too solid especially after reading that only 10 people allowed in the fenced in area of the pool. Paint was chipped everewhere deck, pool. There is no maintenace done to this place in all areas of the place. We went.to the room unpacked and we both took a shower and my wife being the second one in there saw mold on the walls ceiling around windows. So called the front desk and said had to wait for morning to talk to the manager. At this point, it was late and did not feel like arguing. Watched a bit of tv which is so outdated by the way. And then i saw my wifes eyes in desperation. When she removed the covers of the bed to slide in she noticed stains on the sheet. Not just regular stains. What looked like shit and blood stains that was washed and put back in the bed. This place can't even afford to change the sheets once stained not to mention the bugs. We could not believe how this place was run down. So we packed up our things at 11pm to for somewhere else to stay all the while they said there will be no refund until we talk to manager in the morning which by the way he said he will only refund me one night of the 2 booked if i do not give a bad review. I cannot in good conscience have peple rely on my non comment about this place. Pleae please please find somewhere else to stay. Such a bad business!!

My family and I vacation on the St Lawrence River every year for our big summer family vacation get…read moretogether and stay at the Shelato Cedar Spring Cottages with no exception! This property is right on the river with a beautiful view of the sunset each evening over Brockville Ontario. This property offers modern amenities including on property wifi. While staying here we've enjoyed relaxing by the riverside, camp fires, water sports including world class fresh water scuba diving, fishing, and trips over to scenic Brockville Ontario, a quaint little city just a 1 mile boat ride across the river (don't forget your passport, and a boat would help!). We definitely recommend this property if you're looking for a fun or relaxing time in upstate NY.

From the owner: Our modern cottages (equipped with WIFI and satellite TV) are located in the beautiful Thousand…read moreIslands region of upstate NY on the St Lawrence River. Our large dock facilities can accommodate your boats and jetskis. We are located directly across the River from Brockville, Ontario. Excellent scuba diving in the clearest water on the planet, fishing, water skiing, with breath taking views of the islands.

The view was perfect and the room was just what we were looking for, where we wanted to stay! Staff…read morewas very friendly as well!

LM H 1/5 just now on…read more Google Not only accuse non smokers of smoking in the room. Not just accuse you but then go on and on about having to air out the room all evening. Went from a falsehood to a wild fantasy fast. I opted to not stay the second night as I feel they were trying to set me up for that $500 feet they tell you about. This is alarming. If they can lie so boldly I no longer trust them with my credit card. My $300 room will be $800 and I could only be mad at myself for subjecting myself to dishonesty while signing a paper allowing them to charge for said dishonesty. WRITING THIS BECAUSE I KNOW IM NOT THE ONLY ONE... and someone needs to say something. Who knows how many ppl got roped into false smoking fees

This hotel was extremely grimy and just gave off complete trashy motel vibes. everything about this…read moreplace is a scam and everything about it sucks. the pool looks nothing like it does in the pictures and quite frankly NONE of it is good! this place is DISGUSTING and i would never recommend anyone to come here ever.

The only redeeming feature of this place is the view--and even that can't distract from how poorly…read moremaintained and unsettling the rest of the experience is. Finding the entrance was like a game of hide-and-seek gone wrong. There's no signage, zero lighting, and walking back at night from the main street feels more like the opening scene of a horror movie than a relaxing vacation. It's eerie, deserted, and downright creepy. The restaurant? Only serves dinner--no breakfast, no lunch. Good luck figuring out when it opens, though. When I asked the teenage staff at Pointe Grill, they stared at me blankly before going back to fishing and smoking off the dock directly in front of the entrance. It was like interrupting their hangout spot, not asking a simple question as a paying guest. The property itself is in serious decline. Dirty, dank, and reeking of cigarettes and mildew. The smell hits you immediately, as do the scattered cigarette butts littering the grounds. It's clear that upkeep is not a priority. To their credit, the front desk staff were friendly and welcoming--but that level of service unfortunately doesn't extend to the rest of the establishment. The rooms with a view of Boldt Castle might sound romantic, but step inside and it's like walking into a forgotten relic of the 1970s. The decor is outdated to the point of being uncomfortable: mirrored walls, an aging jacuzzi, and cheap, bubbling vinyl flooring that looks like it was installed by someone's cousin over a weekend. The door to our room didn't even seal properly--it looked like it had been kicked in at least once, maybe more. The balcony was filthy, crawling with bugs, covered in vines, and in desperate need of a power wash. The railing was rickety and rusted--definitely not somewhere you'd want to linger with a drink in hand. As for amenities, the hot water took a full ten minutes to arrive, which felt symbolic of the overall experience: slow, neglected, and not worth the wait. For the price per night, this place is a complete letdown. It feels more like a rundown roadside motel than the getaway it pretends to be. Skip it. There are far better options in the area that actually care about their guests--and their property.