This business has transferred ownership 3x, the last of which was late 2021 (after my…read moreinstallation). I, unfortunately, never got the pleasure of working with the 2nd owner whose reputation I read about in reviews before making my purchase because the salesman ,Terry, took my deposit 11 days after that owner had died from Covid w/o divulging that the owner had just died (!) placing me in a precarious position where my contracted 3-year labor warranty may not have a company to uphold it. I'm not sure (a mere 11 days after the Owner died) if the will had even been read identifying wether the deceased owner left the company to someone or not: and yet they took my deposit without letting me know this very pertinent information, knowing full well ONE possibility is the business would close and the 3-year labor warranty I thought I was getting would be worthless. During my installation the estate was in probate, the wife/girlfriend the co was left to was looking for a buyer, and the 1st owner was suing for an unpaid debt (which the clerk of courts lists as still pending). The legalities of selling me this contract without divulging all this I am uncertain of but it feels VERY unethical.
Jason and his crew (the installers) were nice and capable guys... however things happen on a big construction job like this, and on my job this included:
1. They cut the frame of my living room slider (the door that will get the most use) and it's my now understanding that this likely voided my Manufacturer's warranty. I haven't pursued any resolve because I figured I have a 3-year warranty on labor and should a situation arise that the manufacturer's warranty becomes an issue Gulfstream will have to resolve since they cut the frame.
2. First rain a door above my garage leaked badly. I called Jason who was still with the company and he came out and painted the frame with Elastomeric the next day... I'm not sure if that is a bandaid for the real problem or a permanent solution, time will tell. BUT I was left with the damage to my garage ceiling to take care of.
3. They scheduled the inspection for a Friday morning, first thing, when as of Wednesday afternoon, I had 1/3 of my windows/doors to still go in. Jason and crew showed up Thursday with extra help and it was 8 hours of extreme chaos (the door that leaked was installed on this day). In the process of trying to wrap up what should have been 2+ more days of work my screen DOOR HANDLES were apparently discarded, as well as another part (bumper). The inspector that comes out is not going to run a hose on your windows/doors, inspect cosmetic finishings, or look for door handles.... and given the crew didn't leave Thursday until it had gotten dark and the inspector showed up first thing Friday morning I didn't have time to do a thorough inspection and realize these things (and on passing inspection you provide the final 10% of monies owed).
4. New concrete under sliders cracked/crumbled, Jason said he would fix it when the door handles/bumper came in.
5. Felt fell off the slider, Jason said he would fix it when the door handles/bumper came in.
So now, going into FIVE MONTHS since my project finished I still do not have my door handles, bumper or these small things resolved. On NOVEMBER 16 I emailed the office inquiring about these items and was informed Jason no longer works with the company and they had no idea I had this punch list. They reorder the handles, they come in, but I have to reach out to them again on December 8th asking if they've come in and I am told they did, and they will send someone THAT DAY to install them and unfortunately, like most people with lives, I could not make myself available with a 2 hour same day notice. I kindly explained I wouldn't be available today, but let's get me on the schedule for next week. Every inquiry since that day has resulted in "Sorry we are busy" or "I have to talk to the new owner" and "If you remember I offered to install them in December" Finally I was scheduled for 1/27 which came and went without so much as a call, an email, etc., saying they couldn't make it. To this day I haven't heard from them and I am done chasing them....
That being said, I have waited a long time to write my review on this experience which *could* have been a positive review had my warranty been honored as it is really all I worried about since finding out I was sold a contract by a dead man's business. But 5 months after they have all my money I don't have things I paid and contracted for and there seems to be little to no interest in upholding the 3-year warranty of a previous sale.
