This place is terrible and should be avoided. I've never in my life had to contact a company so many times, just to get a quote for a simple glass panel. And they'll just flat out lie too: "I promise to reach back to you in 5 minutes" or "you'll get it first thing in the morning". And after several days of this, I reasoned that only a fool would expect to get satisfactory results if continuing with this company. Go to Modern Glass Company in Decatur. Quick and efficient! read more

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Honest hardworking team!! We brought in our car because of a windshield crack and jonathan helped us out and we were in and out super quickly!! Between him & Hardy, they made sure we got what we needed & we appreciated how amazing their customer service was. read more

Quoted me a price and then charged me $125 more than what was quoted and denied quoted me the original price. Job was already done so I was stuck paying. Avoid this place at all cost read more

I came in for a windshield replacement on my 2019 Toyota Camry, and these guys did an exceptional job. I am very satisfied with the service and price. Highly recommend them for all your glass needs. read more

Would not recommend. They were hired to complete a commercial job for us in June and required payment in full for $2712.41. They never completed the job and refuse to issue our refund. It has been 6 months-the owner Larry Love is the only one who can give authorization to issue a credit and refuses to carry through on his promises. Our contractor has been in contact with him several times and assured the refund was processed-but never was. My husband also talked to Larry and was again assured this would be taken care of and never was. I have called for the last 8 days in a row and keep getting told that they are giving the owner the messages but he won't return my call. They have had our $2700 for 6 months with no work being done and won't refund our money. They have a D- rating on the BBB and it is no wonder. Pick a different glass company! read more

I used Glass, Inc to replace a broken window. They were very fast in getting a technician scheduled to the job site to measure the glass and then have it ordered ASAP. The glass came in a timely manner and they had the technician Michael install the new glass and made our customer very happy. This is a good team. Michael, Joyce, and Patrick are very pleasant to deal with I would highly recommend them. 5 Stars! read more

Great service. Perfect product. Lady at The front desk was super nice very professional and got the glass I needed for an antique clock cut expeditiously. And it was 2 days before Christmas. I was a small fish compared to the orders for windshields and more but was treated With the same respect and friendliness with my $25 order. 5 stars. I believe the front counter lady's name was violet. Thank you to all. read more

WOW. This place is awesome. Some one pulled the aluminum siding off of our business glass door and left it sitting on the side of the building. I called Glass inc and they were so helpful and courteous from the fist hello. They sent a man out to look at the door and he just was able to pop that siding right back on and he did not even charge us. What a wonderful gesture in these difficult times. All he did was smile and say, "Have a good day now". What. That was amazing. What a awesome company. Please if you have any glass issues , call this company and ask for Red. He is amazing. Thank you so much. Yay! read more

Careful, don't let them waste your time. I reached out to them as I was referred to them via a recommendation. They missed the original scheduled appointment, so I scheduled another appointment the following week. To no surprise, they missed that, too. After letting the receptionist know, they claimed they would call me back and never did. I've now wasted a few weeks with a broken window when I could have already had it replaced with another company. read more

Do not use this company!!! They over promised under deliver!!!! Made a appointment to quote the job. Took two weeks to get the price. Then wait for a call back schedule the appointment. I paid a person to wait for the installer. No call no show!!! Called Glass inc back all they would do is say they were sorry. And we're going to write the poor girl up. 1200 dollars to fix some windows. Please do yourself self a favor and look for another company save your time and your hard earned money. Ask the guy to have the owner call me and he said no he was the only person to talk to. If anyone knows the owner of this company tell them to call me read more

Great job and very professional!! Also ladies in customer service were outstanding! Highly recommend Glass, Inc.

I had driven by this place a few times and it always appeared to be busy, so I took that as a good sign. I called to get an estimate and the person on the phone was very polite and helpful. I scheduled an appt a few days later and everyone in the office was very friendly and nice. They replaced my windshield and did a thorough washing of the exterior in ~2 hours. Their price was significantly less than Safelite and I like to support local businesses anyway. My ONLY complaint is that the staff members were not wearing masks. Luckily, the weather was beautiful so I took a long walk outside while they worked on my car. I would recommend this place. read more

I have posted photos below, I originally allowed this company to repair my windshield about 4 months ago. The lining recently became detached which completely blew my mind. I put that into the category of things that I've never witnessed tear up on a car and things that SHOULD never tear up on a car. The lining literally came apart and began to flap around in my direct line of site which was dangerous and could have caused an accident. Anyway what annoyed me is that once I called they attempted to shift blame stating that the problem could be with your BMW and not our work. I said it's the lining directly attaching to the windshield. There's no way it can't be YOUR WORK unless you left the old lining on my car when you repaired the windshield originally and just charged my insurance for work you didn't do which is fraud. They quickly changed their tune and said they would be out to check on my car. Monday came and went they missed the appt they didn't show didn't call, Tue came and went the missed appt didn't come didn't call. I called them they avoided me I got someone on the phone they rescheduled for Wed. Wed. came and went and again no show no call. I called Wed afternoon livid and pleaded that this was the worst experience the worst service that I have ever had here in Atlanta. They finally came out Thursday. Anyway they are repairing the glass for the second time today. I'll let you know how it goes. Take your car somewhere else read more

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horrendous experience. Had them remove and recaulk/reflash a large storefront window in my living room. They made five trips to my home and were never able to get it to quit leaking. Removed the window originally and supposedly waterproofed it but refused to remove it again to check for problems. I don't think they know what they're doing. During the latest thunderstorm, water flooded the parquet on my floor. Run from them. read more

Needed a new driver side windshield for my Chevy Silverado- they had the window and installed same day with a much more fair price then the dealership. read more

Despite seeing poor reviews I thought I would give this place a shot since it was close to my apartment. I needed a new window after someone broke into my car and smashed the window. After pretending to check if they had the window in stock and one or two dramatic phone calls (who knows if they were even on the phone), they said they would have to special order the window for $150 and the labor would cost a whopping $280 (I kid you not) for a grand total of $430! As I immediate started walking out the guy realized I'm not as stupid as he thought and started mumbling about "how much I'm willing to pay" as if I was in some Persian rug market or something, I walked out in disgust. I don't know a lot about cars but when someone quotes you that much for labor for a window repair they are obviously trying to rip you off. The labor to install a window is never more than an hour, usually a lot less. Obviously they were trying to rip me off. They weren't rude by any means but I can't give more then one star to dishonest place. In the end I ended up calling one of those places that they come to you to fix the window and they charged me $150 total (which is what you should pay to have a window repair). Also I saw them yelling at the dogs inside and complaining about them to me, so there might be some truth to what reviewer L.B. said. Case in point if a place has multiple bad reviews theres probably a reason. read more

We used to use Glass Inc. all the time for the cabinet shop I worked at but when I called the other day I got a price of $65 for 4 pieces of glass. I thought about it and when I called back the next day and talked to someone else I got a price of $45 for the same thing. After ordering it I went to pick it up a few hours later and was told the finished it but broke it.. so I had to wait another 20 minutes for it to be recut. The quality if the work is good, but not the front office.. read more

The quality of their work and poor customer service gives this business a 1 star rating! My windshield was no longer cracked but I gained a loud high pitched whistling sound that they refused to acknowledge after my windshield repair! I do not recommend dealing with these people they are rude and the customer is not ever right! read more

I pass by this place everyday. It just so happens I have a very very large wall mirror that was broken in my move to Atlanta. I finally decided to fix it. I called Glass Inc. Wednesday morning. They picked up Thursday morning and returned it Thursday evening. WOW! The glass they put it in it was better than the original glass and my mirror looks FANTASIC! Thanks guys! read more

The folks at Glass, Inc. really understand service! I had been promised same day service on a custom-size mirror at a nearby competitor, only to arrive to find they weren't even open (despite what they said). Saw that Glass, Inc. was nearby & top-rated on Yelp. They couldn't promise same-day service (it was Saturday), and as it worked out, when one of their crew members returned early from another job, they were nice enough to make it happen! Prices were more than fair & they couldn't have been nicer. Easy to understand why they've been in business so long. I highly recommend them! read more

Glass Inc. specializes in glass and mirrors and you can tell by their work. Ive learned a lot from the helpful staff. I like the fact that they have been in Atlanta for 50 years plus. Thank you Glass Inc.! read more

Service is friendly but the prices are high. They cut it while I waited. I had 7 panes of glass cut for a interior French door and they wanted $70! That's $10 for each 8 inch by 16 inch pane of the cheapest, thinnest, glass they have. I ended up getting them down to $55 but that is still double what I've paid before at Ace. However, Home Depot and Ace have stopped cutting it so I guess it's supply and demand. read more

Was visiting from out of town and had our car broken into up in Buckhead area. We were staying downtown, so wanted a place close for repairs and feel lucky we found Glass, Inc. They ordered glass from phone call, and we dropped it off that afternoon. They provided us a ride to and from our hotel, and had the car window replaced the next day. They also handled all the paperwork and charges with the insurance company with no hassle. It made a crappy day more bearable due to their assistance and help in making it right. The replacement cost was also very reasonable and even totally vacuumed the car inside as well as a car wash. Highly Recommended. read more

Have used Glen Iris Glass for 15 years - cracked/ broken windshields, removal of giant wall mirror, glass for table top and desks. Excellent work and locally owned. read more

The handle to my sliding glass door snapped in half. I reached out to the property manager in my building and she referred me to glass inc. After I initially spoke with them, I got an email from one of their employees with a quote. I emailed back right away asking a question. No response. I followed up 2 weeks later. No response. I followed up 2 weeks after that. No response. Incredibly unprofessional to not respond to a client. I am taking my business elsewhere. read more

do not use this company!!! took 2 mirror frames in...1 for restringing/wiring, which cost 60.00 and broke when hanging. mirror 2 they automatically installed a mirror and charged without my consent. sent courier to pick up the mirrors today, remove their hardware and unapproved mirror, please issue a credit... pushed my courier out and said we will dissemble on our own time.. what an unprofessional, money hungry company..... i have cancelled charges with the bank.... run from this company, unprofessional and illegal read more

Very disappointed in Glass Inc. This appeared as a reputable company right around the block from me so I tried it when a contractor smashed my glass coffee table. It appears they have been around for years doing a good job but my first experience has not been good. They said the replacement would be ready in two weeks. It has been seven weeks now now and I still have not received my glass. Oh it's ready but they had scheduled a delivery today before noon for a $25.00 fee and they haven't called back explaining what has happened or where my glass is. Mind you, I am no more than a quarter of a mile from the shop. When I asked if they were still going to charge me for delivery since they were five weeks late in getting the glass done and late for the delivery they said yes because they still had to deliver it and perhaps she could talk to her manager to get it reduced. I will pick it up myself and say good riddance to a company I could have done future business with. Maybe you'll have a better experience. By the way, I never knew a price of frosted glass at 25" x 52" could ever fetch a price of $580.00 which they quoted! __________________________________________________________________ Here is an update. They scheduled a delivery for today at 5:30pm. I left work early to meet them. At 6pm I called and they said they were arranging a delivery and would be there around 45 minutes. They finally arrived and my glass was cut out of square and it was 1/4" to long on one corner! Here we go again. I am curious as to how long THIS will take again! This is friggin unbelievable! read more

Avoid at all cost. Repeatedly promised work to be complete and it was not. Refused to take responsibility for work not being complete. Management is the problem. Service techs are pleasant. read more

$500 for two small-medium glass window panes and installation after a burglary. You be the judge.

They were ok. Here's why: I had my passenger car window broken into on new years and needed it replaced. I went and got an estimate....$350!?!?! OUCH. No way. I ordered some glass online that would fit my car, took it to them and they installed for about 45 bucks labor (the glass cost me $100) so in total $145 for a new front passenger window. It took them a little over an hour so I can't complain. I was grateful for the fact that they accepted me bringing my own glass...most places won't do that. No issues with the install so far, no leaks, window works fine, no complaints! I had this done in January 2016. read more

I've used Glass, Inc twice. Once, for a set of custom tempered glass shelving and most recently to repair a broken window from a burglary. Both times, I received fast, professional, and courteous service and the glass fit like a glove. Best of all, both times, the price was less than I expected when calling them up for a quote. I'll use them again - but hopefully for more improvement projects and not a break-in repair. read more

Employee yelled at me for using their car charger, which was listed in a public database as open to the public. He said it was not open to the public. Fair enough--I unplugged immediately--but he continued to yell at me as I got in my car and drive away. I made an honest mistake, was only plugged in for 10 seconds, and don't appreciate being spoken to like that by anyone ever. read more

Sometime in Tgiving 2010 I had my passenger side mirror suffer a mishap...my BFF Chad was kind enough to give me the $300 that Ford says you have to spend to buy the entire mirror assembly, as they make these so that when they brake, you cannot just replace the glass...2 days later, puf, I sideswept a mailbox and broke it...needless to say, ashamed and tail between legs, I looked for a cheaper replacement. Glass Inc cut a piece of mirro and installed for $50! and I was Happy Happy, Joy Joy... this week, some souless asshole smacked the drivers' side one off! this one broke off from the base. The Mister at Glass Inc cut out a form on durable pastic, bore holes onto that and attached my new mirror...all for..you guessed! ---50 bucks. I heart them! read more

I pass by this place very often but never needed it until some idiot broke my car window. They replaced it very quickly and it looks new. not sure if it goes down or not though....may adjust my stars after I test it...lol DO NOT CALL SAFELITE! read more

The lady by the name of joy needs to listen to what she says.... First I no nothing about the account being talked about. Then she reference what was done with the account she just said she no' s nothing about... Very poor customer skills read more

I called and was able to get an appointment the next day for a broken bedroom window. The individual who came out to give me an estimate was very professional. After taking measurements, he had the company call me back with a price. Once I agreed upon the price, the same individual came back out with the cut pieces and installed the replacement glass within 10 minutes. As he was finishing up, someone from the company called to get my credit card information. It was a very painless process and I will definitely recommend them to others. Great job! read more

The people who cleaned my car stole my change out my car. I went in to tell the manager shows me the camera and the camera is pointed right at my car and you can't see anything! It's a shame what ere the cameras used for. The manager gave me a refund but only after I didn't accept that he gave me a free wash, and having to wait for him to view the tape. It's a shame. I have had issues before with poor cleaning but this was just too much! read more

Extremely rude people. 3 different individuals were insulting and incorrect. Nothing was fixed, and I was made to feel dumb about it.

If there were more stars to give I would. Mr. Love and his staff were kind, knowledgable and complete good work. I was so impressed with their range of services and the affordable prices! I would recommend them to any and everyone! read more

My car window was busted a couple of days ago and everything was stolen. This is the first place that came up on google so I decided to give them a call. Joyce answered and was incredibly sweet. She just asked me for some info and said she would take care of the rest. And that she did. She ordered the glass and they came the same day. The only downer was the estimated time they would arrive but nothing to complain about, really. I would use this company again. read more