The front desk person who answers the phone, and deals with the public, was very condescending and…read morepatronizing; which are sure demeanors to cost you customers. She needs to invest in some Customer Service courses.

This shop came recommended by the insurance of someone who damaged my vehicle. I only had the…read moreestimate done. Sadly, I was astounded by their lack of professionalism today. What was likely a simple misunderstanding that I was willing to overlook quickly escalated into me taking my business elsewhere. And when a customer calls, you don't say to your coworker--"Oh it's THAT Nissan guy." Good luck to you all.

Shawn is the best! I come to Gainesville often and got a chip on my windshield in 2018. He met me…read moreon campus and fixed it, no problem. Now, in 2023, same thing happened so called again and I got the same GREAT service. One thing I like -- unlike other windshield repair places which might profit by claiming replacement is needed (costing thousands), Superglass doesn't do replacement, so if it can be safely repaired, that's what they'll do. Highly recommended!

windshield had an arc scratch from a wiper, had to be repaired. Save yourself all the searching I…read moreperformed, and call Superglass: they come to you, perform the work onsite. i *know* where the scratch was, and even I can no longer find it. Superb work, arrived and setup immediately. Very efficient and effective. Pleased with the job.

We would certainly use them again!…read more We have had Safelite replace the windshield and, two years later, the rear hatch glass on our 2016 Toyota Highlander. The first was done in their shop in Gainesville, and the second at our house. Both were done very professionally and quickly. Based on our experiences, we would certainly use them again.

When I first contacted Safelite it took three tries to get them to actually show up. They canceled…read moreon me twice and when they finally DID show up the installer informed me because there was rust, they could not replace the windshield. I would have to have a body man remove the rust. Called my body man Rick and he advised me he could do it for me but not until after the 1st of the year Jan, 2026. Brought it to Rick the third week of January. had safelite come out to remove the old windshield so the work could be performed. At that time Donna, Ricks wife called me to say they wanted an additional one hundred and some odd dollars because they had to come out Twice which I had already told them they would need to do and that was what their installer had told me would need to be done anyway. So instead of wanting $266.02 they now wanted more money. She asked if I was ok with that and I said no way and had a discussion with safelite on the phone. The man I spoke with in a 3 way conversation with Donna said that was a mistake and I would not be charged and extra. Next Rick calls them to tell them the work has been completed the day after they removed the windshield and they claim they can't put a new windshield in my truck because they don't have a windshield to fit it? Why on earth do you remove a windshield if you don't have one to replace it with. By this time I've about had it with safelite and I tell them that I rescheduled the install for the following Monday Feb 9, 2026 and that they better show up and complete the work or I would cancel the job altogether and they would not see penny one out of it. Monday comes, Safelite tells me they will be there and I'm finally going to get my truck back. Guess again. They showed up alright but now they are claiming unless I pay them up front, they won't do the job. I told the installer I wanted to speak with his boss who has already blown me off two other times as far as calling me and I have finally had enough and told them don't plan on collecting a penny if you don't do that job TODAY. Boss never called me, just told his installer to leave and don't do the work. Got a call from Donna saying the kid packed up and left.

The lady on the phone was very knowledgeable since our glass was tinted it took her a few days but…read morefound out who the manufacturer was. Something out builder didn't even know. The special tempered tinted glass arrived about a week later and was ok installed. Looks just like the rest of our store front. Great job

I have gotten numerous pieces of glass cut over the years, and I always received fast friendly…read moreservice, good products, and a good price. I haven't been there in a couple of years, but I don't imagine things have changed.

Jim is a hard working and genuine person. He and Detron did a great job replacing the windshield on…read moremy old Chevy. Good people!

Jim is very nice and the price is very reasonable. He replaced our windshield under one hour…read more Highly recommend!!!

Gerber (6th Ave) did an outstanding job repairing my car. I was especially impressed with how they…read moreblended the paint as its an odd color. They had it done in a reasonable amount of time and communication was second to none. I thank my State Farm agent for recommending them.

My girlfriend brought her car here to be fixed. They didn't look at the car until a week after she…read moredropped it off. Then they spent 2 months "waiting for a piece to come." Finally the piece came, they told her it was all put together and painted, and all they had to do was send it to Audi to configure the sensory system. At this point they told her the car would be ready by the following Tuesday. Then she gets a call from Audi telling them that they were given the car without notice of them coming, there were parts sitting in the back of the car, and that they put the wrong grill on and shoved the camera in that grill where it didn't fit. Audi said there were parts missing that now need to be ordered and that it's still gonna take a while. Hopefully they can make this right.

The owner was able to give me an accurate estimate for my wife's Z71 and his recommendation for…read moreceramic tint to cut the heat down was great. He showed up on time did a great job and was very professional and courteous. I recommend him to anyone that is looking for window tinting. Awesome work. Excellent value for the money you spend and quality craftsmanship.

They came to my house and tinted my truck in my driveway. I've tinted vehicles in the past in a…read moreshop and had a few vehicles tinted for me at a shop. These guys did as good a job if not better outside in my driveway that I have ever seen. I recommend this business.

Great service and high quality materials used . Staff was…read moreprofessional and attentive to our needs. We definitely will be back.

I called Tropical to get information about tinting my car. John answered my questions and took the…read moretime to provide additional details on the various grades of tint. He was polite and friendly, a pleasure to speak with. I was very impressed that he took the time to completely answer all my questions. I would highly recommend contacting them.

They followed up in a timely manner and followed up after getting me a quote. They were unable to…read moredo what I wanted so I went with someone else. Their competitor came to my home and measured everything and explained all of my options.

Quick turn around and excellent customer service . Wet happy we chose them . Highly recommendedread more