In the Fall of 2017 we hired the company to put an epoxy coating on our 30 year garage floor. The one and only reason that we were getting the work done was because of having to keep patching various parts of the garage floor that were flaking up from years of salt.
Prior to the work being performed not once was it mentioned that their epoxy solution may not be effective and I will continue to experience flaking in the garage floor.
After the job was completed I have continued to experience some flaking, which GK's has come out to repair free of charge three times. Now they will no longer maintain.
Their staff even stated "Surprised you do not have more issues". If there was any concern about their solution not working effectively, it should have been communicated up front.
Very likely within the next couple of years, we will have to replace with Nature Stone.
Unfortunately we are out $5,000. If they would have advised that their solution may not work, then it would be our fault for hiring their services.
When they communicate nothing, who should remedy? GK's in my opinion.
My advice to potential customers to confirm warranty and be careful of what they promise!
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The following is an update to my review after seeing the company's response. My strong advice is to be very cautious using this vendor!
The following comment was made in the response by GK's "We do NOT sugarcoat anything and will always discuss potential problems or limitations, even if they are remote possibilities." This is a complete lie and please be very cautious in using their services. I was told specifically by their salesman that they did not make me aware of any potential issues because they normally don't happen. Obviously they did not make me aware of any concerns initially and certainly did not communicate any concerns "even if they are remote possibilities"
GK's also indicates in their response "There is no way we could have known this about your garage floor during the estimate process or while the work was being performed" This is also a complete lie. Their installer who came in for a couple of the repairs, told us specifically that he was surprised on how well the initial epoxy was holding up because he had concerns. This was mentioned by the same installer who was with the company for years during a couple of visits to the house.
If this was a concern by the installer initially, we should have been advised so potentially we could have stopped work in the garage and went with another product (i.e. Nature Stone).
I was convinced by the salesman that their solution would hold up better than the Nature Stone Product, which was a complete lie. Not once were we advised of the "remote possibility of any issues" prior to or during the initial application of the epoxy (despite the individual installing the product informing us afterwards that he had a variety of concerns).
Don't trust what you hear. read more
