Do not, under any circumstances, take your animal to this clinic. We have an 8-year old German Shephard, who had cruciate ligament surgery four weeks ago. We took him in for rehab four weeks post-surgery. The vet & owner ignored our warning that our dog was afraid and had bitten the past rehab vet, six years ago for surgery on his other knee. That rehab was excellent; unfortunately, we have since moved. Our dog was shaking and terrified at the vet's touch, but she didn't seem concerned, so I naturally deferred to her. But when she touched his area of surgery, he bit her cheek. She assured us she was fine and proceeded to charge us $779.00 for ten future appointments. The vet then posted an extreme close-up pic of herself on Facebook, reprimanding and shaming us as the owners for not using a muzzle. She did not say our name, but it was clearly about that incident, as the pic was posted within four hours of our visit. A war broke out on her FB, many stating that it was her fault, and her conduct (plastering this all over FB) was extremely unprofessional. As a vet, she should have known to suggest a muzzle, should not have stuck her face in the dog's face, knew he was (by her admission) in pain from recent surgery, and ignored his fearful body language. She left out all the essential facts, preferring to play the victim role instead, and taking none of the responsibility herself. Meanwhile, we were still clients! They gladly took our money and had scheduled us in for ten future visits all after the bite occurred. When you work in the industry, you must take the necessary precautions. Work in construction? Wear safety gear. Fireman? The same. Work with animals? Know what you are doing. I canceled my future appointments and had to fight with them to get my money back. At no time did I ever say I would not use a muzzle for my dog, which is their claim now. I only said that he did not require one in the waiting room. They are also claiming that I harassed them. I had to request four times for a refund of my money and was advised by Visa to put my request in writing, and they would credit my account if the vet did not. Please, if you are reading this, and you care at all about your pet, go to another clinic with more experience, to a vet who understands an animal's body language and knows how to work with them. I have been dealing with veterinarians for years, and have always fostered an excellent rapport with them. I have owned dogs, cats, and parrots for more than 30 years and never, never have I had an issue. These people at Gilmour Road lack knowledge, experience, and the necessary professionalism required to make the experience a safe and positive one for both you and your dog. I would not take a cockroach to this place. read more
