Called one of the associate broker owners of Gilbert Realty (found him on internet as I live out of state), to see if he could list my family's vacant home on Norfolk Lake -thought it would be best to use a local company, as I always try to go local when possible. He was so rude and hateful to me when answering the phone, and just trying to establish who I was, that I didn't even get to why I was calling. Guess if he answers the phone somewhere where he can't hear very well, then maybe he should just let it go to voicemail & return the call at a better time. I thanked him for his time, hung up & promptly selected another area broker. I don't think if you advertise your number out in the public & are in sales, you should treat people in that manner that are trying to give business to your company. Guess in the smaller, rural towns, it's better to go w/a more well -known franchise broker, as there are more standards adhered to w/in customer service. read more