I sold my 2016 Ford F-150 to Gilbert Ford on June 28, 2021 for $28000. My payoff with Wells Fargo was $23,318.63, with a daily interest increase of $3.05. I have contacted the dealership, the salesman that printed off the paperwork and had me sign the bill of sale, about when I could expect to be paid, as every day cost me my profit at a rate of $3 per day. Finally, I looked at my Wells Fargo account on Friday, July 18, 2021, approximately 3 weeks later, and saw that the team at Gilbert Ford had finally gave some money to Wells Fargo. The problem with that was that they had paid it off, except $27.50. I knew that I would not receive my money (I have been without a vehicle as I was waiting on the money to put down on my next purchase) until they had paid off my truck and got the title from the bank. Due to this, I went ahead and paid the $27.50 off, so the title could be sent faster. I sent a text to my salesman about the fact that they didn't pay the payoff cost to Wells Fargo, and that I was paying it. The only response I got was, "Ok, that's strange that there was that small of a balance. I told him that "I (knew) that I can't get my check until you get this title, so I paid it. I need the check". He responded with, "Yes, should be no issues releasing the lien and mailing you a check". He didn't even identify, or accept any responsibility for, the fact that a mistake like that had been made and that the person that was being punished was me, the customer. I am not sure if that was part of the business model, but the fact remains that it is July 23, 2021 and I still have not received any money. The truck is still for sale, they are asking $32,699 for it. They didn't take a picture of it for some reason. I had a nice Westin Sportsman Grille Guard on it, but they probably took it off. I'm rambling now. Anyway, I get on the FLHSMV.gov site today to get my daughters paper title, when I see on the page that my truck is still showing an "electronic with lien" title type. So, I'm trying to figure out why when I called to talk to someone in management, I kept getting put on hold, then I was redirected to the sales manager who didn't take the call. I had to leave a message. So if you go down to Gilbert Ford, and look at my old 2016 Ford F150 for sale for $32,699 (that doesn't include the Dealer Service Fee of $699, the electronic filing fee of $148.93 either. They didn't have to do anything to that truck, I kept it immaculate) look to see if the VIN is 1FTEX1EP8GFC12777. If it is, could you please ask them if they finally paid me my money? They don't seem to want to talk to me. I would give them zero stars, or 5 turd emojis if I could. read more