Verkkokauppa's customer service is MUCH better than Gigantti's and I strongly recommend you go there. For instance, I recently ordered a dishswasher to be installed in my place. When the man got here he told me he couldn't install my dishwasher because I didn't have a 'vuotosuoja'. I had zero idea about what he was talking about, and I asked him if this was something that most Finns knew...and he said no. I was a little irritated at Gigantti for not making this part of the installation package or not giving the customer the option to buy one on the spot. However, I figured they would just say 'Yeah, of course it won't cost you anything if the man comes back,' and that this would be nothing more than an inconvenience. But this is Gigantti, and I was wrong. I have to pay 50€ for the man to come back after I have bought the 'vuotosuoja'. Total nonsense.
The very few times I have had issues with Verkkokauppa, they have handled it to my satisfaction. I will never buy anything from Gigantti again. read more