I am very disappointed with how the billing dept of this office handled a billing issue. They sent me a bill because they did not bill both my mothers insurances. She has been a patient there for over 7 years and both her insurances cover a foot exam. I called the office during office hours but no one answered so I left detailed messages about the bill. I left more than 4 messages with the office and 3 messages with their answering service. I never got a phone call. Then I received a bill from collections saying the office sent it to them to collect. I called the office again but said I was a hospital to get a person to talk to me in the office. The billing employee Leah had horrible customer service. She was over the billing and she admitted it was an error because she only bill one insurance. She didn't wan to listen to me when I tried to ask why didn't they bill both insurances because I'm the one with my mother at all her appointments and I gave them her insurance cards even though they said it was still the same. I asked her why she didn't return my calls I left before it went to collections and Leah states I never left her a message then said she didn't receive any message. When I told her the dates I called and left messages she became hostile and said " can you be quiet so I can talk". I didn't say anything and she told me she doesn't know what number I called but I didn't call their office. I told her he number I called was same as the one I called her now and when I make appointments and the answering machine says the Dr name so I did call the right number. She continued to argue she didn't get my messages. When I told her the answering service told me the dates I called and when they sent the message to her she was rude and cut me off saying "what else do you want". I just stayed quiet because she was so sarcastic and not apologetic at all. She said she'll fix the issue and it'll take up to 10 weeks to get the collections off my mother's name. I didn't bother to reply because it wouldn't of gone to collections if she had of called me earlier to address the bill sooner. I'm not comfortable taking my mother to this location anymore because of the customer service. Leah was not professional and wouldn't take responsibility for not returning my calls. Leah denies she got messages and cut me off when I tried to say I didn't understand how she never received them because I left multiple messages. If Leah had a pleasant tone and was honest, saying she was busy and apologize for not returning my call, I would have more respect for her. But she lied to me. Leah was not a nice person to talk to because she only wanted to hear herself talk and get mad if I try to explain or say something. I was very disappointed with her behavior. I didn't come off shouting and cursing at her, so I didn't deserve how she talked to me. I expected more from an employee who clearly made a mistake and wouldn't own up to it. read more
