This place is fantastic. They had my items hemmed by the next day and they were beautifully done…read more I'm excited I found a great place to get my alterations done.

From the owner: Your one stop sewing shop for all for fabric needs read more

Suitcase that came partially unstitched between zipper and suitcase (hard case). The zipper was…read morefine. They looked it over and insisted there would be no problem fixing it. I went to pick it up a couple weeks later when it was done and the corner was cracked. Obviously, weight was put on that area to adjust so they could stitch it. I pointed it out to them, and they said it must have been that way when I dropped it off. Why would I have bothered to drive an hour to get to Panama City Beach, (a 2 hour round trip) and pay money to get it fixed, if it was cracked before I dropped it off? They refused to take responsibility. No wonder they demand payment ahead of time. Great customer service from the guy I dropped it off too, but terrible customer service from the guy I picked it up from.

They are fabulous there. So friendly and helpful. They aren't happy unless you are with the work…read morethey've done. They go above and beyond to make sure the work is done right and your shoes fit perfect. Couldn't ask for better customer service. Prices are reasonable too.

This is a standout visit to the Panama City Beach area at Pier Park. They carry unique creative…read moreitems in a beautiful setting. I found sage rolls for burning, mood rings, cool clothing, leather purses and satchels, rocks and geodes. I love this store and it's realistic competitive pricing even without the BOGO half off sale during the Labor Day weekend. I could have spent a bunch of money here - and everyone enjoyed their visit so much, I'm looking forward to my next visit.

One of my favorite stores, and although they require a mask, they provide them. Customer service…read morewas great, although I do wish they had a bigger selection of orgonite necklaces to choose from.

I LOVE THIS STORE! Great, high quality merchandise. The BEST customer service. I've been to boot…read morestores all over the USA, Will tell you...THIS IS THE STORE! Thank yall so much!

Took a pair of work boots for exchange on 12/4/25 that were less than 30 days from purchase and had…read morethe box and receipt. I explained the soles were not slip resistant as well as the boors were not water proof as marked, both were a requirement for my job. The young man at the counter insisted on arguing with me about the specifics of the waterproof rating of the boot. I simply asked if he would honor the store's return policy at which time an unidentified female employee(possibly manager) approached me and started yelling and screaming at me regarding the boots. She continued to argue with me about waterproof and non-slip ratings while I explained to her I have only worn them a few times and had almost slipped several times and my feet got soaked during a slight rain. I also explained I've had several different pairs of work boots from the store all which met the requirements I needed for my job unlike the boots I wanted to exchange. I was eventually helped by another female employee and was able to exchange the boots. While checking out, the first female attempted to apologize for yelling at me and during that conversation once again started yelling and talking over me and was extremely rude. I was thoroughly embarrassed and humiliated and do not think I was treated with respect nor as a loyal customer. I'm not sure the name of the female employee that helped me exchange my boots, but she is a great addition to That Boot Store, the other 2 employees are horrible and very rude